There is no contact information on their website. "Live Chat" does not work which they say contact can be made after 5:30 p.m.
Mon-Fri. In order to refund or exchange (I'm not sure you can) you have to submit a request for a ticket. If they approve your request then they will send you an email with further details. I did not receive part of my order and don't know if I will.
I am beginning to believe this company is a rip-off and I will be stuck with clothes I cannot wear to the tune to $157.00.
They only accept PayPal. I found them Amazon and I will be requesting Amazon to take a look at them for the way they do business.
Product or Service Mentioned: Modlily Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $120.
Preferred solution: Send whatever I need to make an exchange or send my refund..
I liked: Fashionable clothes.
I didn't like: Return andrefund policy.