I received my package 2 days ago and want to return all items (poor quality, terrible sizing, etc) and am finding it impossible.
I've tried to submit a ticket half a dozen times, but when you hit the 'Submit' button nothing happens. I honestly don't think they have any intention of hearing from customers once they've paid.
I started a live chat, someone named Linda answered, and when I said I wanted to return merchandise she logged out. The company obviously is trained not to help when unhappy customers seek to return merchandise.
How do I return my shipment!?!?!? I'm trying to do it within the 3 day period, but there's not any reliable contact. I really don't want to be stuck with hideous, tacky clothes with no means of recourse.
I'm going to investigate the Better Business Bureau to see what recourse I have...
Product or Service Mentioned: Modlily Clothing.
Reason of review: Bad quality.
Monetary Loss: $118.
Preferred solution: Full refund.
Modlily Cons: Live chat support.
Location: San Francisco, California