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Exchange, Refund and Cancellation Policy
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43 comments

I received my package 2 days ago and want to return all items (poor quality, terrible sizing, etc) and am finding it impossible.

I've tried to submit a ticket half a dozen times, but when you hit the 'Submit' button nothing happens. I honestly don't think they have any intention of hearing from customers once they've paid.

I started a live chat, someone named Linda answered, and when I said I wanted to return merchandise she logged out. The company obviously is trained not to help when unhappy customers seek to return merchandise.

How do I return my shipment!?!?!? I'm trying to do it within the 3 day period, but there's not any reliable contact. I really don't want to be stuck with hideous, tacky clothes with no means of recourse.

I'm going to investigate the Better Business Bureau to see what recourse I have...

Help!

Reviewer is in unhappy mood. This person stated that there is a room for improvement of live chat support. Please immediately contact the author of this review to discuss bad quality of modlily clothing and associated monetary loss in the amount of $118. Modlily needs to issue a full refund according to poster's claims.

Other people also mentioned modlily clothing in their reviews. You may find this information helpful for further shopping at Modlily.

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Anonymous
#1392424

I am having the same problem!!!Every time I log in and try to even view the purchase, it logs me out and I have to log back in.

Does anyone know the complaint number and/or return address???- This is illegal!

Anonymous
#1389111

Currently trying to find how to return a dress, and yes, I am getting the runaround.Open a ticket.

Customer service has updated. Ok......gonna give me an address? Looked up return policy, and they let you know if you be interested in half a shipping cost, and not return item. Nothing about refunding my purchase.

Still, not return address...Oh!

And evidently I have a Pay Pal account now.Something I did not authorize..

Anonymous
#1382824

I agree can't even figure out how to return ..... this company is horrible !!!!! Do not order from them !!!!!

Anonymous
Halethorpe, Maryland, United States #1335025

I purchased a bathing suit from them for my vacation in April.It came after my vacation was over and it didn't fit.

I filled out the ticket to return it and they were supposed to send me an address. I have not heard one word from them. I just tried to call them and they said the person I was trying to reach wasn't available. I am getting so angry.

I am posting this on Facebook so that none of my friends get caught up in this scam of a website.Beware, don't order from this company.

Anonymous
Auburn, New York, United States #1334234

I ordered and received .Sizes are too small according to chart .

I have contacted online and want to return . Now this is is KING KOOG . Still have the package wrapper and still having trouble to return so I called my Credit card , complained about the Poor Service .

I want full refund and I should not have to pay for postage when UPS .Do not ever order from them .

Anonymous
Houston, Texas, United States #1310053

Same thing happened to

me. I wanted to swap as too small

Anonymous
#1305987

I had the same problem. Don't buy from them!!!

Anonymous
Winsford, Cheshire West And Chester, United Kingdom #1296597

After numerous 'tickets' back and forth, this is the address they gave me:

Yang Xing

Room281, #15-3 Building, 999 Ningqiao Road, Pudong , Shanghai, 201206, China

They did offer a 40% refund if I kept the crappy goods so may just do that. Feel totally gullible and ripped off!

Anonymous
Liverpool, Liverpool, United Kingdom #1292901

I'm having the same problem. I ordered from the uk and because I paid through Paypal I should get a refund for postage but there is no return address to be found on the website. annoying...

Anonymous
#1285107

I received an item I ordered from Modlily- way too small and I ordered a bigger size, no one answers the phone, no return address available to send it back and receive a refund.Mad at myself for not checking this co.

out before ordering!

Ugh!Never again!

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