Have purchased clothes and paid extra for express delivery (2-3 days)! Two weeks later haven't heard a word, filled a complaint and got the most unprofessional and unreasonable answer ever, claiming they were on holidays and it is my own fault for entering delivery address different to registered address, written in the defensive manner.
another week passed and I still can't get my money back (canceled the order after two weeks of waiting), poor response, refusing to refund in full as apparently I still have to pay the handling fee!!! This is the most unprofessional service I have ever received.
This reviewer shared experience about order processing issue and wants this business to issue a full refund as the author lost $77. The author is overall dissatisfied with Modlily. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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