Charlotte, North Carolina
Not resolved
1 comment

Dress was not of good quality, shorter than expected and very cheaply made. It is hard to contact customer service for a refund or exchange.

When I did contact them the site explains instructions that has the customer paying for shipping to and fro and all costs seem to be leveraged off on the company's customers which makes for bad customer service. Customers pay you, you don't pay us.

Have been satisfied previously with the items purchased from Mod Lily however; after this experience I will not order from them again. There are clearly some false advertisements here and the company needs to do a better job in the items they display.

Product or Service Mentioned: Modlily Shipping Service.

Reason of review: Problems with payment.

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First of all, sorry for any inconvenience that it may bring.

We have been devoting to offer good products with low price, but it maybe up to your expectation.

You could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive.

After we get the return package, 100% refund will be issued.

Please contact us by a website ticket. Our customer service will always reply in 1 working day.

Hope for your understanding and best wishes.

Best Regards,

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