Albemarle, North Carolina
Not resolved

My 12 year old daughter wears a 0 or XS. She wanted a winter coat and opted for one on ModLily instead of a Northface because she thought it looked cool and would save our family some money.

We wish we'd bought the Northface. It took over 6 weeks for the coat to finally arrive and when it did she cried. It was like a costume from Party City and offered no warmth at all. So NOT worth $55.

Adding insult to injury, the sleeves were too tight and the body of the coat was boxy and unflattering. We are trying to get a refund but their return policy basically says it's our fault if the size is wrong or the item looks cheap.

For $70, we could've gotten a nice warm Northface on Black Friday. :::Feeling like a fool...wish I had done a little research on this company before ordering:::

Product or Service Mentioned: Modlily Coat.

Reason of review: poor customer service, bad quality, extremely delayed delivery, defective, & not as described.

Monetary Loss: $51.

Preferred solution: Full refund.

Modlily Cons: Quality of merchandise.

  • slowest delivery
  • Slow Processing Time
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