Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

After waiting several weeks to receive two tops, I was disappointed to find them very small (tight) in the sleeves and made of a rather thick fabric. I tried to follow the directions to return them, was able to submit and receive a "ticket" for one and was given a ticket ID number and promise that they would reply "in one business day".

No one contacted me and it has been a week. I have tried repeatedly to follow the return steps but usually the site goes blank in the middle of the effort.

Frustrating!! I also found it a bit odd that part of the return process was to take a selfie as "proof" that the items did not fit.

Product or Service Mentioned: Modlily Blouse.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $60.

Preferred solution: Full refund.

I liked: Photographs of the products advertised.

I didn't like: Returns procedure, Delivery time, Fit and fabric used in tops.

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