I ordered 5 dresses on 2/16/16 and spent $120. They took my money, and I have NO CLOTHES!
There is no live chat, and if they get back to you, it is a generic response. When I said cancel, then the response was it was their Lunar New Year so no one did a thing. One of my items isn't in stock, yet they want a restocking fee for product not pulled off the shelves! Today is March 5th, and still NOTHING!
Oh, let me add I paid for expedited shipping. Now I have to get my bank to reverse the charges for a FULL refund. I had to go on my trip with old clothes which is NOT what I wanted!
I will NEVER order from this site again and I suggest no one else does either! Many tickets created, no resolution.
Product or Service Mentioned: Modlily Shipping Service.
Reason of review: Poor customer service, products not shipped, no refund of my money.
Monetary Loss: $120.
Preferred solution: Deliver product or service ordered.
Modlily Cons: Long delivery, False advertising.
Store Location: Arlington, Massachusetts