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I ordered 5 dresses on 2/16/16 and spent $120. They took my money, and I have NO CLOTHES!

There is no live chat, and if they get back to you, it is a generic response. When I said cancel, then the response was it was their Lunar New Year so no one did a thing. One of my items isn't in stock, yet they want a restocking fee for product not pulled off the shelves! Today is March 5th, and still NOTHING!

Oh, let me add I paid for expedited shipping. Now I have to get my bank to reverse the charges for a FULL refund. I had to go on my trip with old clothes which is NOT what I wanted!

I will NEVER order from this site again and I suggest no one else does either! Many tickets created, no resolution.

Product or Service Mentioned: Modlily Shipping Service.

Reason of review: Poor customer service, products not shipped, no refund of my money.

Monetary Loss: $120.

Preferred solution: Deliver product or service ordered.

I didn't like: Long delivery, False advertising.

Company wrote 0 private or public responses to the review from Mar 05, 2016.
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UpbeatCuscus
#1483444

waiting for the dress I ordered that should have been here on Mother's Day and they paid for it in the beginning of the month and you pissed and if I don't receive it I'm going to slander modlily all over the world I do not care internet travels far and wide and that's exactly what I will do cuz you guys are deceiving people and it's not right

Anonymous
#1432388

Oh noooo!!! I just spent $31 b4 I read the reviews. Here’s hoping I’m one of the lucky ones ??

Anonymous
#1173787

This and other sites are here for a rea s on. Check the reviews befor you buy.It will save a lot of heartache. Never order from Chinese the Items as re usually to thin and to small.

Anonymous
to Anonymous #1485150

That is my experience too. The clothing is much too small and the material is the cheapest I’ve ever seen. I don’t do business with merchants in China because they are scammers and thieves.

Anonymous
#1171723

The same think is happening to me. I ordered June 2 and I paid more money to have it 6-7 days today is day 10 and they haven't even send it to me.

What did you do? Did you get your money back?

Anonymous
to Anonymous Manchester, England, United Kingdom #1232818

And the worse thing is if and when you get the order it is unbelievable rubbish !!

Anonymous
#1144937

Contact PayPal. The hold time is lengthy but the service is worth it. They will help.

Anonymous
#1144936

The sizes are for those tiny Asians! You have to go 4x larger than your US size

Anonymous
to MzShe #1415410

I'm a small, and I usually order a small or medium and have never received something that didn't fit. I've never ordered from modlily, though. I'm not an idiot.

Anonymous
to MzShe #1432398

I noticed that too. I was going to order a medium sweater but I thought I’d better ck the size chart & their M is an 6!!

Which is a Small US. I’d have to get an XXL in their clothes just to go over my head but I did order something so we’ll see

Anonymous
#1144935

PayPal is who you want to contact

Anonymous
#1144934

Contact PAYPAL

THE SELLER WILL TRY AND SHIP YOUR ORDER, BECAUSE IF THEY DONT PROVIDE A TRACKING NUMBER YOU WILL GET YOUR MONEY BACK.

Anonymous
#1144933

******UPDATE*******

Modlily blocked me from their website!

Also, they had the NERVE to ship those items I ordered 2/15/16!!! I requested them to cancel the order over 8 times!

I have to drop it off at the UPS store because they just left it on my porch. The WORST experience ever!

Anonymous
to Anonymous Manchester, England, United Kingdom #1232820

Me too. Because I put an honest review saying what rubbish a cardigan I bought was !!!

Anonymous
#1143651

I am having a similar issue. I ordered on 3/23/16 and it is almost a month later and I have nothing. They have not returned any of my attempts to contact them nor have they resolved my ticket.

Anonymous
#1140452

I also ordered from them. Have not gotten my items and getting in touch with someone is imposdible!

Anonymous
#1137201

I order one thing and it's a good thing I did never seen the dress

Anonymous
Griffin, Georgia, United States #1135464

they did me the same way.. I will never order from them again either

Anonymous
#1133278

*** i should have read the reviews first ugh

Anonymous
Charleston, South Carolina, United States #1132111

I received my 4x item which is toooo small my 13 yr old who wears a size 13 fits the outfit that is supposed to be a 4x my original size is a 2x but I ordered it big and its still too small.

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