Arlington, Massachusetts
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I ordered 5 dresses on 2/16/16 and spent $120.They took my money, and I have NO CLOTHES!

There is no live chat, and if they get back to you, it is a generic response. When I said cancel, then the response was it was their Lunar New Year so no one did a thing. One of my items isn't in stock, yet they want a restocking fee for product not pulled off the shelves! Today is March 5th, and still NOTHING!

Oh, let me add I paid for expedited shipping. Now I have to get my bank to reverse the charges for a FULL refund. I had to go on my trip with old clothes which is NOT what I wanted!

I will NEVER order from this site again and I suggest no one else does either!Many tickets created, no resolution.

Review about: Modlily Shipping Service.

Reason of review: Poor customer service, products not shipped, no refund of my money.

Monetary Loss: $120.

Preferred solution: Deliver product or service ordered.

I didn't like: Long delivery, False advertising.

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Anonymous
#1173787

This and other sites are here for a rea s on. Check the reviews befor you buy.It will save a lot of heartache. Never order from Chinese the Items as re usually to thin and to small.

Anonymous
#1171723

The same think is happening to me.I ordered June 2 and I paid more money to have it 6-7 days today is day 10 and they haven't even send it to me.

What did you do?Did you get your money back?

Sandra Edwards
to Anonymous Manchester, Manchester, United Kingdom #1232818

And the worse thing is if and when you get the order it is unbelievable rubbish !!

Anonymous
#1144937

Contact PayPal. The hold time is lengthy but the service is worth it. They will help.

MzShe
#1144936

The sizes are for those tiny Asians! You have to go 4x larger than your US size

Anonymous
#1144935

PayPal is who you want to contact

Anonymous
#1144934

Contact PAYPAL

THE SELLER WILL TRY AND SHIP YOUR ORDER, BECAUSE IF THEY DONT PROVIDE A TRACKING NUMBER YOU WILL GET YOUR MONEY BACK.

Anonymous
#1144933

******UPDATE*******

Modlily blocked me from their website!

Also, they had the NERVE to ship those items I ordered 2/15/16!!!I requested them to cancel the order over 8 times!

I have to drop it off at the UPS store because they just left it on my porch.The WORST experience ever!

Anonymous
to Anonymous Manchester, Manchester, United Kingdom #1232820

Me too. Because I put an honest review saying what rubbish a cardigan I bought was !!!

Anonymous
#1143651

I am having a similar issue. I ordered on 3/23/16 and it is almost a month later and I have nothing. They have not returned any of my attempts to contact them nor have they resolved my ticket.

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