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Advertised vs Delivered
Customer service
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Exchange, Refund and Cancellation Policy
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Value for money

I ordered items for my daughters and myself. We read the sizing charts carefully, and ordered accordingly.

Only 1 item out of the 7 I ordered actually fit. The rest were way too small. 1 item that I ordered was supposed to be a dress, but when my daughter tried it on, it didn't even cover her butt! I sent an email to customer service asking how to get a refund.

After a run around, this was the final email I received "How about we apply 15% refund for the trouble to you and you can sell it or send it to someone who can wear, ok? if you return the item, it will take a long time to ship back and it will cost too much, it is not worth, right?" Oh my goodness, what a response.

I guess I have learned my lesson, and will only be ordering from reputable companies in the future. I wish there was something more I could do than just write a review, but hopefully people will read this, and not purchase anything from this company.

Product or Service Mentioned: Modlily Dress.

Reason of review: Poor customer service, and bad quality items.

Monetary Loss: $70.

Preferred solution: Full refund.

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