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Advertised vs Delivered
Customer service
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Discounts and Special Offers
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Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

I recently purchased a shift dress. I really should have done my due diligence -because when I received the dress it was from Sri Lanka.

The dress is of such poor quality and I can not even get it over my head-so sizing was WAY off. Their website is beautiful and the merchandise looks like it should be of good quality--this was NOT. I have repeatedly tried to get customer service to respond to a return request. You have to "submit" a ticket via email and you will receive a reply within 24 hours.

I have been waiting a week and nothing.......

Horrible way to run a company.

I will keep trying to get through-but at this point I may have to face that I wasted $30. I will never make the mistake of ordering from Modlilly again.

Product or Service Mentioned: Modlily Dress.

Reason of review: Poor customer service.

Monetary Loss: $30.

Preferred solution: Full refund.

I didn't like: Constant submitting of tickets with no solution in sight.

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