Not resolved
1.4
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Value for money
Website
0 comments

I wish I'd seen this before I ordered anything. I really liked some of their items, so I checked their size charts and ordered 4 dresses.

Only one of them fit--a cover-up that only came in "one size fits all." The other 3 were all much too small, one I couldn't get on at all and the other two I couldn't move my arms in. Sleeves too tight, bodice barely went on at all. Since they advertise "easy returns" I emailed them on their really annoying contact page, they replied that they were so sorry and to please tell them my measurements so they could find out what the problem was. I did all of this; said I wanted to return the 3--they replied that I would have to send to Singapore at my expense, they would rather just give me a 30% credit and I could order something else.

Went back and forth several times, I couldn't even get an address to send them to, I finally gave up, found a sweater that I could order in a much too large size--did that, and their 5X sweater fits my XL body. I'm sure someone somewhere can fit their sizes, but I don't know anyone who can. I can't even find anyone to take the 3.

And to only give a 30% credit on clothes that you can't wear--totally wrong. Don't trust them, Don't order if you care about the clothes fitting.

Product or Service Mentioned: Modlily Dress.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $7000.

Preferred solution: Full refund.

I didn't like: Product quality customer service and return policy, Being stolen from, Shotty customer service, Poor quality and deceptive sizing.

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like