I placed an order in early November and have been trying to track it down ever since. After some back and forth emails with "customer service", I was told that one of the items was "custom-made" so the whole order had to wait to ship till that one was ready.
REALLY?! Now I received an email telling me that one of the three items is out of stock, so they have credited my ModLily account for use with a future purchase. FUTURE PURCHASE? Fat chance!
I haven't even received this one, and when/if I ever do, based on what I've read here, I have a feeling it's going to be ***! I emailed customer service that I want a refund - NOT a credit, but I'm guessing I'll need to do this through PayPal.
Ugh! NEVER AGAIN.
Product or Service Mentioned: Modlily Shipping Service.
Reason of review: Problems with payment.
Monetary Loss: $27.
Preferred solution: Full refund.