Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy

Ordered a swimsuit August 22, 2016. By the end of September I still had not received it so contacted customer service via email.

They apologized and asked if they could compensate me. I said yes. Weeks have now gone by and they keep sending me notes bartering how much they will refund. I've checked the tracking and the swimsuit was never shipped.

It just says "processing" for about 7 weeks. They asked if 60% refund was ok. I said no. They came back with an offer of 70% refund.

This is so weird.

I get that this is coming from China and I have now learned my lesson...but I have never had to barter for my money back for an item I paid for that was essentially never even shipped.

Product or Service Mentioned: Delivery Service.

Reason of review: Order processing issue.

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