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Modlily

Modlily
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www.modlily.com
What is your customer experience with Modlily?
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Anonymous
map-marker North Myrtle Beach, South Carolina

Was told lies. Been promised a refund days ago and have not received any communication back from them. I have done chat with several people, which not 1 of them know what they are doing.

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Been led around since day 1. Delivery was scheduled for June 5th.

When there was no shipping confirmation or email, I then started doing chats with representatives that have absolutely no clue what they are doing. Was promised my refund days ago and still nothing. No email. The emails I have sent about my refund I have received no reply.

I just want my money back and I will never even look at their site again. I'm very disappointed. At this point, I should get my refund and the damn order but...I'm not holding my breath.

I need my Money ASAP. I leave for vaca in 3 days(hence why I needed the order by 6/5, and need that money to buy bathing suit from somewhere else.

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User's recommendation: Do NOT waist you money. Or expect your order in a timely manner.

Kenzli Lsw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chelmsford, Ontario

Unable to place my order...forgot my password so your sending me codes which isn't working

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I tried Rotita yesterday and same problem. Very frustrated. Would like to place my order by telephone and if not, then I will forget about Modlily and Rotita

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User's recommendation: No recommendations ..to many issues trying to place an order

Carol R Etb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Redwood City, California

Refund problem needs immediate attention!

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Updated by user May 12, 2025

No body has committed me from Modlily. I am on my own.

Updated by user May 01, 2025

There is NO CUSTOMER SERVICE with ModLily. There is no way to reach anyone.

They say they will answer an email in 24 hours and you get no response. I will never order from them again snd I suggest orhers do the same.

Original review Apr 27, 2025

I ordered a dress from Modily and didn't like the fit. I wanted a refund.

When I started the process it ended by saying it was sending another dress of the same kind and size. I tried to cancel it right away. I want a money refund. Now it won't let me back in to change it.

I sent repeated emails and only after I used Pissed Customer email, that I got a rebotic reply saying they could do nothing. There is no way to contact a real person.

Customer Service is terrible. You are on your own.

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User's recommendation: There is no customer service. BEWARE

Theresa K Wok

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Riverside, California

I ordered a dress on 4/29/25. It said delivery date was 5/6/25. Not so.

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I clicked on the tracking # and it says I don't have a order. I now find out its coming from Hong Kong.

I probably lost on this one. One of these days I will learn. I have lost with 2 other companies with CHina.

There is no way to call you.

Certainly not to contact you. You already charged my credit card.

Thanks, Theresa Killingsworth

tbkillingsworth@***.com

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Mary H Hel

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Difficuly y in returning a purchase

I went onto the website and they want #9.99 to join a club to gain customer service. Don't ever attempt a return.

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Pros:
  • Good selection and styles
Cons:
  • Poor customer service and poor communication

Preferred solution: Full refund

User's recommendation: Don't try to return anything.

Stacey J Igc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

This company is a ripoff!!!

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says my order shipped and should have been here on the 1st. it's now the 30th, still nothing from them.

can't talk to anyone in this company. wish someone would’ve told me how bad they were.

View full review
Pros:
  • Decent bathing suits
Cons:
  • Cannot speak to anyone

Preferred solution: Deliver product or service ordered

User's recommendation: DONT ORDER ANYTHING FROM THEM

Presli Spn
map-marker Americus, Georgia

I am angry at your lack of customer service

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I need a phone number without being asked for my card number. ALL I Wnt is the Xdress to send return

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User's recommendation: Do not e expect professionalism in this company customer service

Janis C Fqm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I need to return top

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I ordered a cute white top, but it is really see-through. I'm 73 and it's not for me. How do I return the top?

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Loss:
$34
Pros:
  • I love their clothing and swimsuits

Preferred solution: Full refund

User's recommendation: Really cute top but very see through &need a camisole under which I didn’t want to do.

Preston Vuz
map-marker Miami, Florida

Merchandise not delivered

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Updated by user Jun 12, 2025

Do not order from this site

Original review May 27, 2025

Keep,promising delivery and nothing is being sent

Charging money for guaranteed delivery

I am very angry and pissed

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User's recommendation: DO NOT ORDER FROM MODLILY

1 comment
Presli Spn

Customer service is deplorable I will never order again and now I will dispute the charge with credit card company

Anonymous
map-marker Emporia, Kansas

Poor quality product and lack of customer service.

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I ordered a formal dress. I received the dress.

It was made with poor quality of fabric, did not fit appropriate, and the appearance was deceiving as posted on their website. I requested a return label from their website instructions for returns. I was denied a refund for my payment, but a credit. I would never order from this company again.

If they were a reputable company they would follow their refund policy, and refund a request from a customer.

Plus, you cannot speak to a customer service rep. From my experience, I would not recommend this company.

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Karen B Jjr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Impossible to get an answer on how and where to return items in an order so that I can be refunded the cost.

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I have repeatedly attempted to get in touch with someone who can issue me a return ticket that Modlily says is required in order to return items I do not want. I need an address as to where I return the items, and a confirmation number (or something) confirming the refund I will receive once the items are returned.

I have my order number and the date of my order. My experience with Modlily has been extremely frustrating!

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Loss:
$154
Cons:
  • Need an address to return items
  • Not able to contact them and return product
  • Impossible to speak to a live person

Preferred solution: Full refund

User's recommendation: Absolutely do NOT order anything from Modlily!

Anonymous
map-marker Kankakee, Illinois

Unable to reach Customer Support

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Theyve had my money for an order that Ive yet to receive. Its past the date they said of receiving my order, Modlily isnt responding to ANY of my contact messages and they DO NOT provide a Customer Service phone number.

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User's recommendation: Before ordering from ANY company, get a contact phone number

Jean A Foe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No response on chat for a return

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Updated by user Apr 25, 2025

T hey want to compensate me with 12 dollars on 102 purchase. They will not send ne a return label.

I sent one product back for a size change. NeverRECEIVED THE EXCHANGE.

I WILL NEVER USE THIS CO. AGAIN

Original review Apr 21, 2025

Last if my order came today. Horrible fit.

Not getting any chat satisfaction. Very upset no phone number. Starting to realize they come from China and none cares if you are unhappy with your purchases. Sure will not order anything from this company again.

Now I am out $102.94. Pretty upset.

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Loss:
$103
Cons:
  • Not good fit and no phone number in the us

Preferred solution: Full refund

User's recommendation: Comes from China. Fit is not good and takes forever

Phoebe G Zsx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lakeland, Florida

Missing item

I was supposed to be able to order 3 items and get the 4th free, but the 4th item did not go through.

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Amanda S Mzh

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Verified Reviewer

Scammers

Stole $90.00 from me and refuse to refund me. They keep saying they are, but they just keep lying. Don't order from them.

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Loss:
$90

Preferred solution: Full refund