Modlily
Reviews and Complaints
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Verified Reviewer
Help to return this item
Hi, I am 86 years old and need to return an item. I need help.
Tried to but it doesn't allow me to write what they are saying to do. This sweater is to large and I would like a refund on my credit card.
Please let me know how to send it back. Thank You Jeanne Bourbeau
Preferred solution: Full refund
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Verified Reviewer
Returned one item out of two expecting a credit back to my PayPal acct. . Also no contact from Vendor in regards to this.
Keep your word. I should receive a credit to my PayPal account, not a credit for more merchandise from you.
- Quality of clothing
- Not as described
Preferred solution: Full refund
User's recommendation: Don't shop with this company.
South Windsor, Connecticut
I want to make a return and I've got no response from this company at all.
I ordered four bathing suits only three showed up, one was too small, two just didn't fit right and I requested a return address and or label and I have been ignored for about a week now I'm having these removed from my card. I would love to return these supposed to be free returns I've yet to see a shipping label come to my house for the packages of your bathing suits.
I'm being more than reasonable I will have these charges removed from my account and do what you have to do with the product I'll give it to the products to social services or community services that are teaching people to swim. you don't want to help me well you're the one who's going to be lucked out because it's not going to be me
User's recommendation: NO,NO,NO. this is subject to change let's see what you do about these returns
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Verified Reviewer |
Olds, Alberta
Price overcharge on Visa Card
I ordered three tops which was a first time order so was suppose get them at a cheaper price and I was billed on my credit card at full price. I have received the product but not received a reply back from Modlily about crediting back the difference on my credit card.
Order Number MM240806****024945 was my first order for Modlily. I ordered three tops and was suppose to get them for a cheaper price.
I have been billed on my visa account for $147.27 which I feel is full price. Please look into this for me and credit my visa account for the difference.
User's recommendation: To watch your billing statement
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Verified Reviewer |
Prineville, Oregon
Happy customer as they fixed my problem.
I was having some problems accessing the program, as to how to return an item that didn't fit (my mistake, not theirs). However, once I was able to get in, I received an immediate response! They even walked me through it to make sure that I did it right!!
New York, New York
I am very unsatisfied with this company
They give you 30 days to return an item from the day they send it out then it takes two or more weeks for it to arrive. This is TOTALLY UNACCEPTABLE.
When you try to return they say your 30 windows for return has expired. They will not return your money.
I would NEVER recommend this company and I will never purchase from them again. Bad way to do business.
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Verified Reviewer |
Melbourne, Victoria
What customer service?!!!
Australian customers beware! Had to return items that didn't fit to Modlily.
Cost $67 AUD, then found they deduct the postage cost of well over$100AUD from the cost of the refund.
I have yet to receive the refund. So far, this has cost around $200 AUD just to try on their clothes - not worth it!
I tried to place an order earlier and I am not...
I tried to place an order earlier and I am not sure my order went through. It denied at first and then I called my credit card company and they overrode whatever so would go through and then ran through again and it said no item in my cart. Please help
Vancouver, British Columbia
Didn't fill my address
Hello, I put an order in yesterday and I didn't competel my address and I got an email saying they didn't know where to ship it to the number of my order is M240920****552578 My address is #204 **** Brown Street Summerlan bc VOH1Z2 Kitt Thompson
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Verified Reviewer |
East Hanover, New Jersey
Have to get back to them to resolve
Okonce I contacted them via the chat since they dont have a phone number I was able to work things out
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Verified Reviewer
I ordered two bathing suits and was charged on...
I ordered two bathing suits and was charged on June 17, 2024 and have not received them. I contacted you over a week ago and have not heard from you.
Please look into this matter. I am going to the beach in a week and have no bathing suits.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Items not recieved
I ordered 2 bathing suits on July 6th, order no: M240706****402488 and I am still waiting! The tracking information says it is in NJ, where I live; however, it has been there for a week.
The summer is almost over! Please find my order or process a refund of $68.71.
- Nice selections and styles
- Poor customer service no delivery
Preferred solution: Deliver product or service ordered
User's recommendation: Do even go there!
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Verified Reviewer |
Lovington, Illinois
Never again
I will never use this company again. I still havent received the product in the summers almost over.
Their return policy stinks.
I tried to cancel this order and they gave me the go around. Im done with them.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Return lable
Company fixed the issue and I have been provided with full refund.
i ordered a size large they run small so i need to get a x large . I CAN REORDER WHAT IS THE BEST WAY
- Great quality
Preferred solution: Full refund
User's recommendation: ORDER A SIZE LARGER QUALITY IS GREAT
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Aberdeen, North Carolina
Return ahd refund
I returned a bathing suit that I purchased from Modily because it didn't fit me well. They responded by saying they got my message but I still have not gotten a refund for the suit I returned. I hope you can help me.
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