Modlily
Reviews and Complaints
North Myrtle Beach, South Carolina
Was told lies. Been promised a refund days ago and have not received any communication back from them. I have done chat with several people, which not 1 of them know what they are doing.
Been led around since day 1. Delivery was scheduled for June 5th.
When there was no shipping confirmation or email, I then started doing chats with representatives that have absolutely no clue what they are doing. Was promised my refund days ago and still nothing. No email. The emails I have sent about my refund I have received no reply.
I just want my money back and I will never even look at their site again. I'm very disappointed. At this point, I should get my refund and the damn order but...I'm not holding my breath.
I need my Money ASAP. I leave for vaca in 3 days(hence why I needed the order by 6/5, and need that money to buy bathing suit from somewhere else.
User's recommendation: Do NOT waist you money. Or expect your order in a timely manner.
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Verified Reviewer |
Chelmsford, Ontario
Unable to place my order...forgot my password so your sending me codes which isn't working
I tried Rotita yesterday and same problem. Very frustrated. Would like to place my order by telephone and if not, then I will forget about Modlily and Rotita
User's recommendation: No recommendations ..to many issues trying to place an order
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Verified Reviewer |
Redwood City, California
Refund problem needs immediate attention!
No body has committed me from Modlily. I am on my own.
There is NO CUSTOMER SERVICE with ModLily. There is no way to reach anyone.
They say they will answer an email in 24 hours and you get no response. I will never order from them again snd I suggest orhers do the same.
I ordered a dress from Modily and didn't like the fit. I wanted a refund.
When I started the process it ended by saying it was sending another dress of the same kind and size. I tried to cancel it right away. I want a money refund. Now it won't let me back in to change it.
I sent repeated emails and only after I used Pissed Customer email, that I got a rebotic reply saying they could do nothing. There is no way to contact a real person.
Customer Service is terrible. You are on your own.
User's recommendation: There is no customer service. BEWARE
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Verified Reviewer |
Riverside, California
I ordered a dress on 4/29/25. It said delivery date was 5/6/25. Not so.
I clicked on the tracking # and it says I don't have a order. I now find out its coming from Hong Kong.
I probably lost on this one. One of these days I will learn. I have lost with 2 other companies with CHina.
There is no way to call you.
Certainly not to contact you. You already charged my credit card.
Thanks, Theresa Killingsworth
tbkillingsworth@***.com
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Verified ReviewerDifficuly y in returning a purchase
I went onto the website and they want #9.99 to join a club to gain customer service. Don't ever attempt a return.
- Good selection and styles
- Poor customer service and poor communication
Preferred solution: Full refund
User's recommendation: Don't try to return anything.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThis company is a ripoff!!!
says my order shipped and should have been here on the 1st. it's now the 30th, still nothing from them.
can't talk to anyone in this company. wish someone would’ve told me how bad they were.
- Decent bathing suits
- Cannot speak to anyone
Preferred solution: Deliver product or service ordered
User's recommendation: DONT ORDER ANYTHING FROM THEM
Americus, Georgia
I am angry at your lack of customer service
I need a phone number without being asked for my card number. ALL I Wnt is the Xdress to send return
User's recommendation: Do not e expect professionalism in this company customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need to return top
I ordered a cute white top, but it is really see-through. I'm 73 and it's not for me. How do I return the top?
- I love their clothing and swimsuits
Preferred solution: Full refund
User's recommendation: Really cute top but very see through &need a camisole under which I didn’t want to do.
Miami, Florida
Merchandise not delivered
Do not order from this site
Keep,promising delivery and nothing is being sent
Charging money for guaranteed delivery
I am very angry and pissed
User's recommendation: DO NOT ORDER FROM MODLILY
Emporia, Kansas
Poor quality product and lack of customer service.
I ordered a formal dress. I received the dress.
It was made with poor quality of fabric, did not fit appropriate, and the appearance was deceiving as posted on their website. I requested a return label from their website instructions for returns. I was denied a refund for my payment, but a credit. I would never order from this company again.
If they were a reputable company they would follow their refund policy, and refund a request from a customer.
Plus, you cannot speak to a customer service rep. From my experience, I would not recommend this company.
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Verified ReviewerImpossible to get an answer on how and where to return items in an order so that I can be refunded the cost.
I have repeatedly attempted to get in touch with someone who can issue me a return ticket that Modlily says is required in order to return items I do not want. I need an address as to where I return the items, and a confirmation number (or something) confirming the refund I will receive once the items are returned.
I have my order number and the date of my order. My experience with Modlily has been extremely frustrating!
- Need an address to return items
- Not able to contact them and return product
- Impossible to speak to a live person
Preferred solution: Full refund
User's recommendation: Absolutely do NOT order anything from Modlily!
Kankakee, Illinois
Unable to reach Customer Support
Theyve had my money for an order that Ive yet to receive. Its past the date they said of receiving my order, Modlily isnt responding to ANY of my contact messages and they DO NOT provide a Customer Service phone number.
User's recommendation: Before ordering from ANY company, get a contact phone number
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Verified ReviewerNo response on chat for a return
T hey want to compensate me with 12 dollars on 102 purchase. They will not send ne a return label.
I sent one product back for a size change. NeverRECEIVED THE EXCHANGE.
I WILL NEVER USE THIS CO. AGAIN
Last if my order came today. Horrible fit.
Not getting any chat satisfaction. Very upset no phone number. Starting to realize they come from China and none cares if you are unhappy with your purchases. Sure will not order anything from this company again.
Now I am out $102.94. Pretty upset.
- Not good fit and no phone number in the us
Preferred solution: Full refund
User's recommendation: Comes from China. Fit is not good and takes forever
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Verified Reviewer |
Lakeland, Florida
Missing item
I was supposed to be able to order 3 items and get the 4th free, but the 4th item did not go through.
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Verified ReviewerScammers
Stole $90.00 from me and refuse to refund me. They keep saying they are, but they just keep lying. Don't order from them.
Preferred solution: Full refund
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Customer service is deplorable I will never order again and now I will dispute the charge with credit card company