order money service customer refund items customer service number return dress

Customer service is difficult to reach. Product can be a 2nd quality, not a first. | Modlily review

2.5
Details
I am still awaiting contact from Modlily my return. They said they would contact me in 24 hrs. but it has been several days and no one has contacted me. I need to change my email address as well. It is now karenhandler1216@gmail.com. (old was karenhandler@tds.net.) Karen Handler
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Review
#1758483 Review #1758483 is a subjective opinion of poster.
Product
Modlily Blouse
Cons
  • Response to my return request
  • Difficulty in contact ref a refund
Reason of review
Poor customer service
Loss
$3100
Preferred solution
Full refund
Tags
  • Crappiest Customer Service

I need a refund | Modlily review

3.0
Details
I received my order MM1908300152111349 Transaction ID 2L5769319F3009710 I want to return it for a refund, but I need RMA. How do I get that?
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Review
#1656603 Review #1656603 is a subjective opinion of poster.
Pros
  • Wide variety swim dresses
Cons
  • Complicated returns
Reason of review
Return, Exchange or Cancellation Policy
Loss
$34
Preferred solution
Full refund
Tags
  • Bathingsuits

Need to return a blouse | Modlily review

3.0
Details
Need to return a blouse - Modlily review
Hello, I’ve been trying to contact with regards to returning a blouse I bought. It is too small and would like to return and get my refund. I’ve tried to submit a ticket and not sure you received it. Attached is my order info... Would appreciate it very much if you can help memresolve with issue. Thank you..
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Review
#1561006 Review #1561006 is a subjective opinion of poster.
Product
Modlily Blouse
Cons
  • Poor customer service no response
Reason of review
Return, Exchange or Cancellation Policy
Loss
$31
Preferred solution
Full refund
2.8
Details

Update by user Jul 14, 2019

Received a refund in short order.

Update by user Jul 14, 2019

Update: customer service responded right away. Received a refund within a couple weeks, so I’m very please with that. I may order again at a later time.

Original review posted by user Jun 14, 2019

Received 6 shirts, arrives within a couple weeks and I was surprised by that....
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1 comment
Anonymous
#1703509

Update as of 6/17/19. After emailing their customer service about this review, I was emailed a return postage label and RMA#. Since it’s shipping to New Jersey, the countdown begins...

Resolved
Review
#1559231 Review #1559231 is a subjective opinion of poster.
Product
Modlily Shirt
Reason of review
Return, Exchange or Cancellation Policy

Can't purchase dress | Modlily review

2.8
Details
You will not allow me to purchase the dress I have sent numerous request with my phone no no one has called even though you said you would Kate 1 951 476 9418 You have no good phone no I can't call you and you won't call me Thx a lot I really want this dress Kate
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Review
#1553014 Review #1553014 is a subjective opinion of poster.
Product
Modlily Dress
Reason of review
Order processing issue

My order | Modlily review

3.4
Details
I placed an order for 4 items, but only received 1. It says they were shipped. My order was $111.63. Order #MM1905141226227398 Kholder5650@yahoo. Com. There were two different shipments so I am wondering how far apart and when I will get the rest of order.
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Review
#1547343 Review #1547343 is a subjective opinion of poster.
Service
Modlily Shipping Service
Reason of review
Order processing issue

They take your clothes back and don't give you your refund | Modlily review from Rio Rancho, New Mexico

2.9
Details
I had some clothes that I ordered that did not fit. They gave me a return number and instructions. I sent off the clothes with all of my info enclosed (paid the shipping fee) and have the documentation that they received my return. I have never received a credit or a penny back from the company. They have no phone number where you can call and talk to a person. They have messaging and email, but wont respond back. DO NOT SEND ANYTHING BACK. You might as well give it to someone else or donate it, because it will cost you shipping and you wont get anything in return
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Review
#1432198 Review #1432198 is a subjective opinion of poster.
Service
Modlily Customer Care
Pros
  • Clothes
Cons
  • Getting anything for your return
Reason of review
Poor customer service
Loss
$11348
Preferred solution
Full refund
3.0
Details

Update by user Jul 10, 2018

I still feel they didn’t need a utility bill to confirm my address before shipping my order. They had no problem accepting my money.

Because I refused to send a copy of my utility bill, they cancelled my order, but left my money in their wallet. So I had to reorder the...

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Review
#1275736 Review #1275736 is a subjective opinion of poster.
Service
Modlily Shipping Service
Reason of review
Fast order processing
2.7
Details
I ordered a blouse with musical notes in 3/31. I received it last week. It is the wrong size. How do I return it. I need address etc. There was no shipping slip included in the package. Thank you. I want to know how to return this item. Information on web site is...
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Review
#1239412 Review #1239412 is a subjective opinion of poster.
Product
Modlily Blouse
Reason of review
Poor customer service

Contact Modlily Customer Service

Website:
Mailing Address:
ROOM 01, 21/ F, PROSPER COMMERCIAL BUILDING, 9 YIN CHONG STREET
Kowloon, Hong Kong
Hong Kong
All Modlily Contacts

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Exchanges | Modlily review

3.4
Details
Cant get a return or exchsnge ticket from this place. They make it impossible
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Review
#1220314 Review #1220314 is a subjective opinion of poster.
Product
Modlily Swimsuit
Reason of review
Return, Exchange or Cancellation Policy