order money service customer refund items customer service number return dress

Do not buy from this company | Modlily review

1.3
Details
I ordered 2 Christmas blouses. They did not fit. I wanted to return or exchange but they said they were a "flash sale", whatever that is and could not be returned or exchanged. They would credit me 30% but as of today Jan 10 not seen. They say I paid with pay pal , not true. They make you enter a Ticket no. They are a very dishonest company
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Review
#1757352 Review #1757352 is a subjective opinion of poster.
Cons
  • Returns procedure
Reason of review
Return, Exchange or Cancellation Policy
Loss
$27
Preferred solution
Full refund
Tags
  • Won t Process Refund

Stay away | Modlily review

1.0
Details
Still have not received an order a month later. No way to contact them. Tried to reach out to them with their little live chat or email and still have not heard back from them. I feel so trapped. Do not use
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Review
#1755430 Review #1755430 is a subjective opinion of poster.
Service
Modlily Shipping Service
Reason of review
Order processing issue
Loss
$125
Preferred solution
Deliver product or service ordered

Do not use unless you love frustration and anxiety. | Modlily review

1.0
Details
If you enjoy stress and anxiety around the holidays, feel free to place an order on line one month in advance and expect to not see it or get any assistance in locating it or properly determining when you can expect it. Their idea of solving a problem is, and I quote, " be patient ". Modlily seems to show absolutely no sense of urgency in rectifying an issue but plenty in taking you money. Also, read the fine line on their return policy. You seem to have to pay for it.
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Review
#1746712 Review #1746712 is a subjective opinion of poster.
Service
Modlily Shipping Service
Cons
  • Simply dont care
Reason of review
Problem with delivery
Preferred solution
Full refund

No way | Modlily review from Denver, Colorado

1.0
Details
order #T3209524857 ticket M1910250226325153 Dress sent back with picture as you asked for it..Your post office received it and I asked for size 2z as the dress did not fit my friend... We have received nothing/WHY R Brett a phone number for you would be NICE>
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Review
#1718998 Review #1718998 is a subjective opinion of poster.

Do not order from this business | Modlily review

1.0
Details
I bought for $322.29 I am not satisfied with the quality and the sizing. I would like to return for full refund but cannot pass their login, no response whatsoever. Not sure what my recourse is.
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Review
#1713072 Review #1713072 is a subjective opinion of poster.
Pros
  • Looked fine online
Cons
  • Sizing
  • Cannot have a refund for some reason
  • Quality
Reason of review
Return, Exchange or Cancellation Policy
Loss
$322
Preferred solution
Full refund
Tags
  • Misrepresented Sizes

Absolutely NOT | Modlily review

1.0
Details
Never received my cloths. Had to turn them over to cc company. No way to talk or email them.
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Review
#1710775 Review #1710775 is a subjective opinion of poster.

No absolutely not | Modlily review

1.0
Details
No absolutely not - Modlily review
I ordered a top during August, i had lots of problems with them, finally after all this months complaining with emails and more emails finally today I received a top that it’s not what i ordered, i give up with Modilly no more purchasing from them and it’s a pity
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Review
#1705931 Review #1705931 is a subjective opinion of poster.
Service
Modlily Shipping Service
Pros
  • Will never order from modlily again
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

Contact & delivery of merchandise | Modlily review

1.0
Details
I wish I had read the reviews on Modlily before ordering anything from them. I ordered on 10/28/2019 and they charged my order immediately. Too bad they do not have service that quick. I've been trying to reach them through every method they suggested to no avail Probably will end up putting it in dispute with my charge credit co. I will never do "monkey" business with them again.
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Review
#1701283 Review #1701283 is a subjective opinion of poster.
Service
Modlily Shipping Service
Cons
  • That i still dont have my order
Reason of review
Problem with delivery
Loss
$62
Preferred solution
Full refund

Change in debit card number | Modlily review

1.2
Details
I am waiting for a refund, i returned the mdse, my debit card number is **** **** **** 9291, exp. 05/22, security code ***. The mdse was returned to your company on or about 10/21/2019 This is ridiculous that your company doesn't have a customer service phone number I will never order from this company again
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1 comment
Adleigh
#1777789

Don’t put your debit card info on a website open to the public. By this point I’d be surprised if you haven’t had fraudulent charges to the card.

Review
#1695184 Review #1695184 is a subjective opinion of poster.
Service
Modlily Customer Care
Cons
  • Difficult to contact by telephone
  • Unable to contact for a return
Reason of review
Return, Exchange or Cancellation Policy
Loss
$75
Preferred solution
Full refund

Contact Modlily Customer Service

Website:
Mailing Address:
ROOM 01, 21/ F, PROSPER COMMERCIAL BUILDING, 9 YIN CHONG STREET
Kowloon, Hong Kong
Hong Kong
All Modlily Contacts

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Latest Question

Modlily Questions

Very poor quality | Modlily review

1.2
Details
The two dresses I ordered are of very poor quality. The material is inferior and is uneven. The bodice is twisted to the side and the sides do not match. The pictures of Modlily’s clothing is not even remotely what the customer receives. The clothing is extremely cheap and poor quality.
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Review
#1686574 Review #1686574 is a subjective opinion of poster.
Product
Modlily Dress
Reason of review
Not as described/ advertised
Loss
$100
Preferred solution
Full refund