order money service customer refund items customer service number return dress

Resolved: Communication with company on follow up items | Modlily review

Update by user 11 hours ago

1/15/20

Original review posted by user Dec 28, 2019

9400110200882193413729 This is my tracking number. I can't seem to get any information on my package. Says in transit but information is not available and label is not made yet. Please provide an update to me at kschutz@kpmg.com
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Resolved
Review
#1745114 Review #1745114 is a subjective opinion of poster.
1.3
Details

Update by user Aug 05, 2019

Thanks to PayPal, my money was refunded in full as requested. I provided the documentation that showed that Modlily asked me repeatedly to cancel my dispute request with PayPal so they could return my money. That was a ploy; PayPal told me not to do that because I...

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Resolved
Review
#1579014 Review #1579014 is a subjective opinion of poster.
Product
Modlily Shirt
Pros
  • Big selection
  • Cheap prices
Cons
  • Web site is confusing
  • Claimed my return was damaged
  • Terrible quality
Reason of review
Bad quality
Loss
$103
Preferred solution
Full refund
Tags
  • Return Policy Ripoff
  • Terrible Quality
  • Unreliable Delivery
2.8
Details

Update by user Jul 14, 2019

Received a refund in short order.

Update by user Jul 14, 2019

Update: customer service responded right away. Received a refund within a couple weeks, so I’m very please with that. I may order again at a later time.

Original review posted by user Jun 14, 2019

Received 6 shirts, arrives within a couple weeks and I was surprised by that....
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1 comment
Anonymous
#1703509

Update as of 6/17/19. After emailing their customer service about this review, I was emailed a return postage label and RMA#. Since it’s shipping to New Jersey, the countdown begins...

Resolved
Review
#1559231 Review #1559231 is a subjective opinion of poster.
Product
Modlily Shirt
Reason of review
Return, Exchange or Cancellation Policy
1.2
Details

Update by user Mar 29, 2017

Items arrived eventually...better than expected

Update by user Feb 28, 2017

Having contacted Modlilly they have shown me how to track my parcel.Its Feb 28th and is on indeed a slow boat from China....hope i get it before winter:))Keep posted...

Original review posted by user Feb 25, 2017

I purchased an order on February 5th through Paypal on...
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Resolved
Review
#1013667 Review #1013667 is a subjective opinion of poster.
Service
Modlily Customer Care
Reason of review
Problem with delivery
Loss
$75
Preferred solution
Full refund
2.5
Details

Update by user Jan 04, 2017

Finally, about 5 weeks after placing my order, my product, a dress, arrived. I have seen in other posts that the product, when and if received, did not live up to the picture on the website, and that is all too true in this case. The picture showed a heavyweight...

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Resolved
Review
#969922 Review #969922 is a subjective opinion of poster.
Service
Modlily Shipping Service
Pros
  • Diverse and trendy designs of clothing
  • Clothing looks fabulous in the photos
  • Advertised products and prices
Cons
  • Terrible customer service
Reason of review
Problem with delivery
Loss
$25
Preferred solution
Deliver product or service ordered
Tags
  • Moodily Scam
1.5
Details
Here's the situation I have with Modlily: Ordered a swimsuit after seeing an ad on Facebook or Yahoo, don't recall which for certain. The order was placed on April 19, 2016 and paid for immediately. Today (12:36 am) it is May 3rd and still, I have had no Swimsuit...
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2 comments
Bertie
#1157091

Thank you for your valuable feedback.

since you order was still in the transit, we are not allowed to send a refund, because the tracking info shows that it will deliver in few days.

you can reject the package if you really don't want it. then we could send a refund.

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Review
#840469 Review #840469 is a subjective opinion of poster.
Service
Modlily Customer Care
Reason of review
Problem with delivery

Resolved: Modlily Customer Care Review from Alpharetta, Georgia

1.0
Details
Scam! Items take forever to receive and once you get them, they aren't as described. The sizing chart isn't correct, the quality is horrible and customer service will NOT contact you back to return items. I disputed the charges and then heard from Modlily telling me not to bother to send back. They offered me a partial credit of $9.00 on my $60 order! What a scam! Thankfully, PayPal decided in my favor and I will be getting my money back. Buyer Beware!
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Resolved
Review
#837025 Review #837025 is a subjective opinion of poster.
Service
Modlily Customer Care
Reason of review
Poor customer service
1.9
Details
Ordered a bathing suit. THEY SENT THE WRONG ONE! Not even remotely similar to the one I ordered. Contacted them about it and I've been going back and forth with them. "send us a pic of the one you ordered". I did that, then I get "send us a pic of the wrong one that...
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4 comments
Anonymous
#1165445

Wow, I am literally going through the exact same thing with Modlily but my ticket has literally been going on for FOUR months now and they tried to pull the same *** with me about trying to give me 15% off of my next purchase...I said HECK NO!!! They have been going back and forth with me.

I even sent the wrong items back to them and have sent them full proof of everything. They only difference between your situation and mine is that I ordered and paid for two different swimsuit and some other items. I have done every single thing that they requested out of me and I have 100% full proof of everything. I even contacted my attorney whom has now gotten an attorney from China involved.

My bank, attorney, and myself have tried to reach them vigorously through out the course of these past four months. They have officially stolen my money and committed fraud. I also just wrote a review on here about an hour ago. They truly are the worst company in the world!!!

There are soooo many bad reviews on here for their company. They should truly be ashamed of themselves.

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Resolved
Review
#835867 Review #835867 is a subjective opinion of poster.
Product
Modlily Swimsuit
Pros
  • Affordable prices
Cons
  • Offers small percentage of refund
  • Wont give full refund
  • Customer service
Reason of review
Poor customer service
Loss
$30
Preferred solution
Full refund
Tags
  • Won t Five Full Refund

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Mailing Address:
ROOM 01, 21/ F, PROSPER COMMERCIAL BUILDING, 9 YIN CHONG STREET
Kowloon, Hong Kong
Hong Kong
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