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Video interviews are designed to showcase real customer experiences with a variety of companies. They give consumers a chance to tell their side of the story and expand upon their original complaint posted to PissedConsumer.com

Wasted $95 on unwearable garbage! As another reviewer said, you may as well have sent me a bag of rags. For refunds, they require photos and measurements, and you have to ship product back at your expense to China ($50 in my case) and they still will only refund 60% of purchase price. Terrible quality, products are seriously not as advertised. If you're on this site, you probably have already seen all of the hilarious (fraudulent) ordered/received photos. The only good thing about this experience is how much we have laughed at the ridiculous pictures we have found online. Expensive lesson, but at least I can laugh.
Most helpful review
Dress did not match photo on website - Modlily review
I ordered a dress that I thought was beautiful on the modlily.com. I received a dress from modlily.com and it was hideous. It was made of poor quality and looked nothing like the dress on the website as shown in the attached photo. This website is very misleading....
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31 comments
Anonymous
#1750926

Very informative. Thank you

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Featured
Review
#621250 Review #621250 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$39
Preferred solution
Full refund

First time with this problem will let you know. | Modlily review

I ordered 1 top but paid twice. Once by master card which is right and then a mistake and by pay pal. How do I get my refund from modily? ID#m2001191429325305
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Review
#1766127 Review #1766127 is a subjective opinion of poster.
Cons
  • Hoping for results
Reason of review
Problems with payment
Loss
$18
Preferred solution
Let the company propose a solution
Tags
  • Slow Delivery

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Get used to getting a lot of crap once you have placed an order | Modlily review

More and more emails, more and more adds on my computer. This makes me want to never deal with Modlilly ever again.
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Review
#1761403 Review #1761403 is a subjective opinion of poster.
Cons
  • Too much adds on e-mail and google
Reason of review
too much contact
Preferred solution
Let the company propose a solution

Dont do business with this company. | Modlily review from Wildwood, New Jersey

3.7
Details
Could never reach anyone to return the 3bathing suits. First & last time- I will buy anything from them
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Review
#1760661 Review #1760661 is a subjective opinion of poster.
Product
Modlily Swimsuit

Do NOT do business with this company. 4 tops ordered and were all too tight | Modlily review from Lafayette, Louisiana

Packed them up (after trying on each top) and returned them. They said they could not credit me because I had WORN them. Oh I responded online. I wAs highly pissed and threatened with legal action and demanded they credit me. They did but will NEVER order from them again. Beware of this company,
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Review
#1760167 Review #1760167 is a subjective opinion of poster.

Customer service is difficult to reach. Product can be a 2nd quality, not a first. | Modlily review

2.5
Details
I am still awaiting contact from Modlily my return. They said they would contact me in 24 hrs. but it has been several days and no one has contacted me. I need to change my email address as well. It is now karenhandler1216@gmail.com. (old was karenhandler@tds.net.) Karen Handler
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Review
#1758483 Review #1758483 is a subjective opinion of poster.
Product
Modlily Blouse
Cons
  • Response to my return request
  • Difficulty in contact ref a refund
Reason of review
Poor customer service
Loss
$3100
Preferred solution
Full refund
Tags
  • Crappiest Customer Service

Do not buy from this company | Modlily review

1.3
Details
I ordered 2 Christmas blouses. They did not fit. I wanted to return or exchange but they said they were a "flash sale", whatever that is and could not be returned or exchanged. They would credit me 30% but as of today Jan 10 not seen. They say I paid with pay pal , not true. They make you enter a Ticket no. They are a very dishonest company
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Review
#1757352 Review #1757352 is a subjective opinion of poster.
Cons
  • Returns procedure
Reason of review
Return, Exchange or Cancellation Policy
Loss
$27
Preferred solution
Full refund
Tags
  • Won t Process Refund

Do not buy from this company | Modlily review

I ordered ,3 dresses and they were supposed to be maxi well they 2 are way to short and one is not like the picture that they showed this company is s rip off
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Review
#1755970 Review #1755970 is a subjective opinion of poster.
Product
Modlily Clothing
Pros
  • Only pros is y
  • Are cheap
Cons
  • Us false avertizment
Reason of review
Not as described/ advertised
Loss
$102
Preferred solution
I want the dresses to be long I am tall
Tags
  • online ordering

Stay away | Modlily review

1.0
Details
Still have not received an order a month later. No way to contact them. Tried to reach out to them with their little live chat or email and still have not heard back from them. I feel so trapped. Do not use
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Review
#1755430 Review #1755430 is a subjective opinion of poster.
Service
Modlily Shipping Service
Reason of review
Order processing issue
Loss
$125
Preferred solution
Deliver product or service ordered

I ordered a month ago and still haven’t received it | Modlily review from Lubbock, Texas

I want to cancel my order and get a credit. Order #MM1912140848385458
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Review
#1754105 Review #1754105 is a subjective opinion of poster.

Contact Modlily Customer Service

Website:
Mailing Address:
ROOM 01, 21/ F, PROSPER COMMERCIAL BUILDING, 9 YIN CHONG STREET
Kowloon, Hong Kong
Hong Kong
All Modlily Contacts

Modlily Products and Services Reviews

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Latest Question

Modlily Questions

Do not use unless you love frustration and anxiety. | Modlily review

1.0
Details
If you enjoy stress and anxiety around the holidays, feel free to place an order on line one month in advance and expect to not see it or get any assistance in locating it or properly determining when you can expect it. Their idea of solving a problem is, and I quote, " be patient ". Modlily seems to show absolutely no sense of urgency in rectifying an issue but plenty in taking you money. Also, read the fine line on their return policy. You seem to have to pay for it.
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Review
#1746712 Review #1746712 is a subjective opinion of poster.
Service
Modlily Shipping Service
Cons
  • Simply dont care
Reason of review
Problem with delivery
Preferred solution
Full refund