Modlily Reviews
Modlily Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.6 star rating from 877 reviews; most customers are dissatisfied. Rating distribution ~85% unfavorable and 6% positive. Pros cited: cute clothes, ad appearance, prices. Cons: poor customer service, refund and exchange problems, difficulty contacting for returns, high price level.
Key Takeaways for Future Customers
- Read Modlily reviews and return policy before ordering.
- Expect slow or difficult refunds; prepare payment dispute options.
- No reliable phone support reported; online chat may be limited or require paid membership.
Negative Feedback / Risk Areas
- Frequent customer complaints about no refund or delayed refunds.
- Returns and exchanges are hard to complete and contact is often automated.
- Reports of non delivery, wrong sizing, overcharges and billing disputes.
Positive Feedback
Buyers note cute styles, items matching ad appearance, and attractive prices, though quality and sizing can be inconsistent.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.6 star rating from 877 reviews; most customers are dissatisfied. Rating distribution ~85% unfavorable and 6% positive. Pros cited: cute clothes, ad appearance, prices. Cons: poor customer service, refund and exchange problems, difficulty contacting for returns, high price level.
Key Takeaways for Future Customers
- Read Modlily reviews and return policy before ordering.
- Expect slow or difficult refunds; prepare payment dispute options.
- No reliable phone support reported; online chat may be limited or require paid membership.
Negative Feedback / Risk Areas
- Frequent customer complaints about no refund or delayed refunds.
- Returns and exchanges are hard to complete and contact is often automated.
- Reports of non delivery, wrong sizing, overcharges and billing disputes.
Positive Feedback
Buyers note cute styles, items matching ad appearance, and attractive prices, though quality and sizing can be inconsistent.
Media from reviews
![On April 20, 2026, Modlily of [GEOGRAPHIC_DATA] charged my credit card for $34.87 for 3...](https://cdn0.opinion-corp.com/review-media/pictures/2026/05/23/modlily_on-april-20-2026-modlily-of-geographic-data-charged-my-credit-card-for-34-87-for-3-bathing-suits-where-are-they-email-address-phone-number-street-address-202605237225305_09ef-medium.png)
![On April 20, 2026, Modlily of [GEOGRAPHIC_DATA] charged my credit card for... - Image 3](https://cdn0.opinion-corp.com/review-media/pictures/2026/05/23/modlily_on-april-20-2026-modlily-of-geographic-data-charged-my-credit-card-for-34-87-for-3-bathing-suits-where-are-they-email-address-phone-number-street-address-202605237225305_15ef-medium.png)
![On April 20, 2026, Modlily of [GEOGRAPHIC_DATA] charged my credit card for... - Image 4](https://cdn0.opinion-corp.com/review-media/pictures/2026/05/23/modlily_on-april-20-2026-modlily-of-geographic-data-charged-my-credit-card-for-34-87-for-3-bathing-suits-where-are-they-email-address-phone-number-street-address-202605237225305_0dc2-medium.png)
![On April 20, 2026, Modlily of [GEOGRAPHIC_DATA] charged my credit card for... - Image 5](https://cdn0.opinion-corp.com/review-media/pictures/2026/05/23/modlily_on-april-20-2026-modlily-of-geographic-data-charged-my-credit-card-for-34-87-for-3-bathing-suits-where-are-they-email-address-phone-number-street-address-202605237225305_44d3-medium.png)
![On April 20, 2026, Modlily of [GEOGRAPHIC_DATA] charged my credit card for... - Image 6](https://cdn0.opinion-corp.com/review-media/pictures/2026/05/23/modlily_on-april-20-2026-modlily-of-geographic-data-charged-my-credit-card-for-34-87-for-3-bathing-suits-where-are-they-email-address-phone-number-street-address-202605237225305_566c-medium.png)
![On April 20, 2026, Modlily of [GEOGRAPHIC_DATA] charged my credit card for... - Image 7](https://cdn0.opinion-corp.com/review-media/pictures/2026/05/23/modlily_on-april-20-2026-modlily-of-geographic-data-charged-my-credit-card-for-34-87-for-3-bathing-suits-where-are-they-email-address-phone-number-street-address-202605237225305_3f26-medium.png)
Campbell River, British Columbia
Refunds
I cannot get your site to open.
Returned some swimsuits and have NOT yet received a refund. When can I expect a refund on those? I need to return Order # M260713********** but need the refund on Order # M260711**********.
Frances Hopkins
3633 Vermont Pl
Campbell River B.C.
V9H1V3
250-480-****
Thank you!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Foxborough, Massachusetts
Modlily - 6 months later still cannot get a refund
- - One bathing suit never arrived; no refund.
- - Two suits returned; refunds not issued.
- - Broken necklace; kept item; refunds unresolved.
modlily
summary: ordered 4 bathing suits 1/26/26 from modlily with a delivery time 2/9/26-2/19/26. paid via paypal which is linked to my discover card.
1 bathing suit never arrived and was just on a constant back order and then finally cancelled. - never got my money back.
2 bathing suits I returned - returns were accepted as perfect condition - still cannot get a refund.
1 necklace that arrived broken.
1 bathing suit I kept.
I requested a refund for the items never received, the items returned and the broken necklace. after weeks of asking for my refund and receiving 'we will get it to you, we will escalate this issue and get your refund to you ASAP. please wait 24-48 hours to process to your bank' over and over and over to my request with no refund . . .
I tried to get my refund unsuccessfully for 2 months, for the two items returned as well as the item never received. finally, in desperation, I filed a dispute with my discover card. I provided proof both that they offered cash refunds during the sale process and statements that my funds would be refunded in writing. I also provided the evidence that the items were returned to the seller's satisfaction and that the other item was cancelled because it was never received.
discover awarded the dispute in modlily's favor because modlily said they refunded the money to my paypal account.
modlily is not saying they sent funds on 5/29/29 to paypal - paypal is showing no receipt.
paypal is saying follow up with discover because I originally filed the claim with them.
discover is saying there is nothing they can do, because I didn't actually pay with discover I paid with paypal and modlily is saying they refunded the money to my paypal account. . . and discover does not have access to my paypal account to verify if that is true or not.
modlily is saying call paypal to verify funds because modlily sent the funds to paypal.
paypal is saying they don't have the funds and to call modlily.
as of 7/6/26 I still do not have any of my money refunded for items I ordered in January.
upon further research, I am finding in 2026 a lot of people have experienced similar issues with modlily, unable to get refunds on purchases, deceptive practices, and the customer has no resources or ability to obtain refunds on purchases.
- Cant get a refund for returns or products not received broken
Preferred solution: Full refund
User's recommendation: BUYER BEWARE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Narangba, Queensland
Resolved: Hi I order to dresses in the 5/8/2026...
I received my order, the problem was I wanted a full refund but got credit for my second which was my mistake I ask them so many times for a full a full refund. Read the small print.
Still waiting to hear back i have told them I have blocked my account until I hear from customer service
Hi, I ordered two dresses on 5/8/2026. I made a mistake and ordered two of the same thing.
I spoke to customer service yesterday; she said she was going to reimburse me and take one order off, but that hasn't been done.
So I have blocked my card until I hear back from you. I made the mistake.
- Anything about how this so called
- All i wanted was my money back
User's recommendation: Be careful when you order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Portage, Michigan
Resolved: How do I return a item. The dress I...
NOTHING!!
How do I return an item? The dress I ordered is too small, and I don't like the material. I ordered a bathing suit and love it.
Preferred solution: Full refund
User's recommendation: I ordered a bathing suit and really like, so I order another one. Just didn't care for this dress.
Quincy, Massachusetts
- less than zero.
Oredered 4 items, they sent 3 w 2nd pkg to come. I want the $ back if it is not delivered on Monday.
Every penny. I have 2 different tracking #s.
T360610TS0Q.
Swx667030****0463****.
User's recommendation: Triple check, screenshots, tracking #s!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Do your job.
This is the first problem I have had with this company.I like the merchandise.I hope this gets solved.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Phillipsburg, New Jersey
I only received two of my items I paid for. I’m still missing two items.
- - Four swimsuits ordered, only two delivered.
- - Two items missing; charged $129.94.
- - Received the first and third photos; missing items remain.
I ordered four swimsuits order number is MM [PHONE_NUMBER]. It was by three get one free well they sent me two swimsuits and Im still missing two swimsuits and I paid $129.94 for this order I am wanting to know where my other two swimsuits are the two were delivered on 55 2026. I still havent received my other ones I am pissed.
I received the first picture and the third picture
- Only sent two of my 4 orders
- I am missing two orders
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Franklin, Tennessee
Don't Give This Company Your Business!
- - Swimsuit didn't fit.
- - Chatbot contact led to paid help and a monthly join offer.
- - I want a full refund after returning the item.
Terrible experience! I bought a swimsuit.
It didn't fit. Tried to contact customer service. Got a chatbot that sent me to a screen where I would be charged to use it. I started to fill out the form and noticed in the small print that I was agreeing to a monthly fee to "join".
I don't want to join anything and I shouldn't be charged to get my money back. I just want to return the item and get my money back!!!
I did not complete the form, however there was no other choice to resolve this problem. Please help.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Birmingham, Alabama
Never received my order eventhough said 'Delivered"
Close!!! Found out too late that this company is awful!
Shoddy communication...told me to be patient...took my money and I never received the package. How do they stay in business?
They are stealing and lying to customers. Wish there was something I could do.
- Liars and stealers
Preferred solution: Deliver product or service ordered
User's recommendation: Don't buy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI ordered a swimsuit 6weeks ago.and...
I ordered a swimsuit 6 weeks ago and still have not heard after multiple attempts as to when this will be ordered. Not happy at all.
- Now trying to get money back
- Customer service severly lacking
- Did not receive order
Preferred solution: Deliver product or service ordered
User's recommendation: Be aware, customer service not good
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Denver, North Carolina
I placed a return for a clothing order...
I placed a return for a clothing order I exchanged two dresses for different sizes I received the correct sizes for the two dresses about a week ago I also had a credit due which I haven't heard any thing about can you tell me when or where it is
- I love the clothes
- It takes too long to process orders
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hertford, Hertfordshire
Resolved: I purchased a dress online 7th July and...
I purchased a dress online on 7th July, and payment of £35.79 has been taken. On 13th July, I purchased a swimsuit and dress for £64.75; they also have not yet arrived.
Please refund my money if you are unable to fulfill this contract.
Carol Crowhurst
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dallas, Texas
Took weeks to get here and it was the wrong color now they are saying it correct. Maybe they are color blind. I ordered a pink and purple suite and I got a red and blue one.
in the [GEOGRAPHIC_DATA] Not worth it, cute pics but not what you get save your $. Trying to return it or exchange it but they are saying I got the correct suite.
User's recommendation: Not worth it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI ordered a blouse on March 17th & I do...
I have not found out anything about my order placed on March 17th, I’m tired of dealing with this matter.
I have not found out anything about my order made in March 17th
Still waiting for answer
Still waiting for an answer
I ordered a blouse on March 17th, and I do not have an order number. I would like to know when I will get my blouse.
- Takes to long to get
- I like their clothes
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Paris, Paris Department
Resolved: Personne ne repond c’est penible
Je veux renvoyer un article mais je n'ai plus l'emballage d'origine. Merci de m'indiquer comment faire et de me donner une adresse.
Preferred solution: Renvoyer un article
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Loyal, Wisconsin
Disappointed
I received first order and returned within a week of receiving. Items didn't fit.
I ordered 2nd order. Never received because out of stock. Paid for both orders.
Asking for credit. Not getting response or credit.
About
Mart Of China
Modlily is a global online wholesaler that specializes in distributing clothing and apparel. The company is based in Canada and operates worldwide. Modily is one of the biggest online companies in the nation. It offers a wide range of various products such as dresses, tops, outwears, bottoms, shoes and shirts. Aside from selling clothing Modily offers a large number of accessories like necklaces, earrings, bracelets, rings and bangles. The store provides many special offers and bonuses such as free worldwide shipping, discounts for new sign-ups, VIP membership cards and others.
Modlily is ranked 1535 out of 10426 in Footwear and Clothing category
USA
Companies Similar to Modlily
Rotita
“I received wrong size & need to return & I get return address that is needed. I was willing to exchange...“
Shein
“Can never get through to anyone constantly being directed in different directions. I ordered this...“
Rosegal
“Hi, I paid extra for shipping to have it delivered, and it's still not saying that it's been shipped out.“
Zulily
“After seeing ads for months, I finally clicked on one. It required that I join to shop. So I looked up...“
Thank You for Your Reply! We are processing your message.
Your comment will appear after moderation
I agree, ordered a swimsuit and dress back in April, haven’t received them yet, live representative never answered. I will never order again, out $73.00