
Modlily
Modlily Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Modlily has 1.5 star rating based on 2273 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Cute clothes, Look of clothes on ad, That its cheap.
Cons: Customer service, Poor customer service, Have no way of contacting anyone for refund.29% of users think that Modlily should improve its Payments.
56% of users say that they won't use Modlily in the future for similar services or products.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Modlily has 1.5 star rating based on 2273 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Cute clothes, Look of clothes on ad, That its cheap.
Cons: Customer service, Poor customer service, Have no way of contacting anyone for refund.29% of users think that Modlily should improve its Payments.
56% of users say that they won't use Modlily in the future for similar services or products.Recent recommendations regarding this business are as follows: "More sales and advertisement. Think about it. Looks good on paper, but not on you.", "Don't try to return anything.", "Be prepared for a difficult return.", "Don't buy from them!", "don’t buy from this company, i am out almost $40 because i can’t get help with return".
Most users ask Modlily for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews











































Is Modlily Legit?
Our analysis indicates that there may be concerns regarding Modlily trustworthiness. As the issues with Domain Blacklisted, DMARC Enforced and Website Popular have been reported, it's always a good idea to check Modlily reviews to learn more about other consumers' experiences.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Will never order from Modlily again
Absolutely terrible Sent several emails with no response Tried to cancel my order right away. Not happy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWant to know when I will receive my order.
I need to know when I'll be receiving my order:
A contrast binding mid-waisted floral print tankini set Black XL 16-18 for $38.98.
The tracking number is:
296129****833740****21
I don't have an order number, only the tracking number.
- Nice looking suits
- Cannot talk to a live person
Preferred solution: Deliver product or service ordered
User's recommendation: Get a phone number to contact Modlily Customer Service directly!
Ordered 2dresses did not like them nothing like the pictures. They say they where in the sale so no return policy
Ordered 2dresses when I wanted to return them they wanted an order no which was in the email they sent ".Never received a email from them so do not order on this site
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Not getting any results
It is now June 11, almost 1 month since my initial order, they have okay. Shipped, I just uh, only part of my order which I still have not received yet.
The other half of my order is still in processing.They promised me 35% off of this order.
And I have not received one email regarding that or any updates regarding my order. I just keep speaking to the online chat with no results.
I placed an order on the 5th of May. It is now the 4th of June and my order has not moved out of processing.
I have contacted this company for a week.Straight with no results. This is getting ridiculous.
- Terrible customer service unable to speak with live agents
User's recommendation: Don't order from this company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: No response from the company
Company fixed the issue and I have been provided with partial refund. They keep the cost of mailing.
And supposed to refund the rest, but I have not received it yet.
They never answered their online messenger, so they finally did contact me through Facebook messenger. But it is difficult understanding them and I don’t think they understood me very well so I kind of figured they are in different country like most likely China.
Returning a product that did not fit, mistakenly it showed that I would have store credit rather than a return to my charge card. So I emailed them back, asking them if they could change that and send me the correct code to return my product for money back to my charge card.
I never did get an answer.
I emailed and talked on their electronic texting and never got a response there either. Once I spend my store credit, I will never shop with Modlily again.
- No comment
- Misrepresent ability to communicate with them
Preferred solution: Full refund
User's recommendation: Buyer beware, they advertise that they are easy to converse with, but that is not true.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong address written on shipping label
My address was typed correctly on my order. The shipper entered my address wrong, so now there is another 3-day delay with the delivery company.
My order was to be here by June 6. The delivery was not until 6/10. Now, another delay because of the wrong address.
My item will not be here for an occasion I have planned. I will never order from them again.
Preferred solution: Deliver product or service ordered
User's recommendation: Do not order ifrom this company. Shipment not dependable
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad return experience
Returned a dress and never was asked if I wanted store credit or cash refunded. I see online I have store credit, which I do not want.
There is no phone number to call. They are awful.
- No phone access
Preferred solution: Full refund
User's recommendation: Skip it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAwful I can't get my money back to my credit card
Ordered 4 items returned 3 trying to get my money back to my credit card. Just getting a run around. Don't do it
- Refund
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Need to return items too small
My sister bought clothing that is all too small and she don't have an account,so we need to know how to do a return. If you could help assist us we would really appreciate it. Thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |This company does not respond to emails, they finally after 72 hours instant messaged me, but they do not seem to understand what my question is, I had to say, please answer my questio.
they cant answer questions directly. Perhaps they dont speak English very well?
Im not sure but I wont be dealing with this company again. I think they agreed to send the money back to my charge card minus the shipping but Im not really sure until I get the credit I wont know.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |It is very difficult to make a simple return.
Please send me a return address sticker for my package and directions for the return. I have no invoice for the return.
M. Hulen
User's recommendation: Be prepared for a difficult return.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn of items
I don't understand your instructions to return two items that did not fit.
order Mi250513****051327
Placed order for several items but only two items have been received. Charges were for $302.22 and $279.18 Items were ordered on May 12, 2025.
Preferred solution: Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Where is my order???
Company fixed the issue and I have been provided with apology. The order finally arrived.
Very late! I will not be ordering from Modlily ever again!
Terrible customer service!!! In fact, it's nonexistent.
I placed an order on March 23 totaling $178.90. It said delivery would be April 8-17.
I'm still waiting as of April 22. Where is my order? One month is ridiculous! I get daily text messages with sale notices.
This is horrible customer service! No phone?
Please update me on my order ASAP. Order #MM250323****108956
- Lovely pictures of clothes
- No delivery of order and poor customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Don't order
Why buy anything there, if it doesn't work, fit, whatever it's impossible to return. Would like to still shop at modlily, but doesn't make sense. Carol McKinnon 774-283-****
Nothing happened, that's my problem. Carol McKinnon 774-283-****
Your invoices should be sent with the product purchased.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn/exchange being charged for higher prices
I originally placed an order for 4 suits. All 4 were the same price.
I returned/exchanged 2 suits and now I am being charged the higher price and being told I need to pay an additional $20 per suit.
This is wrong. They have my original order with the prices that I paid, so they can clearly see they should have been an even exchange.
- Good quality
- Returns and exchanges being charged a higher price
Preferred solution: Price reduction
User's recommendation: DO NOT ORDER FROM THIS COMPANY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |No way to contact them for a refund. Links don't work
I placed 2 orders and wanted to return them. Modlilly does not recognize my order numbers or email address.
None of their return links work. 24n -7 online chat link does nothing when you click on it.
Start a ticket link does not either. Total lie that returns are accepted!
User's recommendation: Don't buy from them!!!
About
Modlily is a global online wholesaler that specializes in distributing clothing and apparel. The company is based in Canada and operates worldwide. Modily is one of the biggest online companies in the nation. It offers a wide range of various products such as dresses, tops, outwears, bottoms, shoes and shirts. Aside from selling clothing Modily offers a large number of accessories like necklaces, earrings, bracelets, rings and bangles. The store provides many special offers and bonuses such as free worldwide shipping, discounts for new sign-ups, VIP membership cards and others.

Modlily is ranked 1588 out of 8846 in Footwear and Clothing category
USA
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