filters
state:
Show
city:
Show
product:
Show

First off, I ordered according to their size chart and ordered on size up. M. The blouse could fit my 7 year old not me. I am a grown up. To exchange the blouse for a L, I was emailed a “ticket” giving an address to send the item for an exchange. I mailed it using...
Read more
1.2
#1192533
Reply to reviews
I ordered a sweater online. When it finally arrived I found the sweater did not fit and I wanted to return it. There is no way of contacting this company directly. You need to register on a site and submit a "ticket" regarding your issue. Do not check your email...
Read more
#1191893
Reply to reviews
The return process is quite awful. If you can't upload a photo of your garment into your phone or computer, you can't return it!!!!! One of the three garments was worth keeping. The other two were wrong in fit and style. They took a long time to arrive and then when I...
Read more
1.5
I liked
  • Will never order from modlily again
I didn't like
  • Return policy
#1191420
Reply to reviews
Their clothing is inexpensive, but it all runs very small and is thin material. They try to negotiate with you when you decide to return the goods. Their return process involves multiple roadblocks and after three months, I still don't have my refund. Their website is...
Read more
#1191011
Reply to reviews
Show

Modlily - Unimpressed

Very unimpressed Items slow in coming and very poor quality Did not look like the picture at all
#1188181
Reply to reviews
I have been trying to return items. I can't get a hold of anyone and they continue to send me emails... but don't recognize my email address and pswd so I can't communicate with them. I will never order from them again... and the quality of items is cheap. Do yourself...
Read more
Anonymous
Lynn zeal

Very *** poor of a company will never order from this company again and I will not tell anyone to order from this company

Anonymous
Paula Caplingef

The same for me ..I ordered a swimsuit and it could have fit a child even after I ordered a larger sz...customer service was horrible I lost my money and still don't have a sw...

#1188116
Reply to reviews
Bought the product, larger than usual, due to reading reviews. It barely buttoned, and the material felt like a paper bag. They proceeded with the “if you don’t want to ship back game”, we I’ll give you some of your $, and you keep the junk. I am very tired of being...
Read more
I didn't like
  • Dealing with them
  • Quality
  • Have no way of contacting anyone for refund
#1185989
Reply to reviews
Placed my second order with this company last month. Kept getting messages to verify my shipping address (the same cc/address my first order was sent to) verified my address 5 separate times, could not get order shipped. Then tried chat, have now been sitting on chat...
Read more
Anonymous
Anonymous

I ordered a couple of swimsuites and they are very cheap looking and trying to send them back is not a easy task !!!! I will never order from this company again !!!

2.2
I didn't like
  • Customer service is awful
#1185228
Reply to reviews
Show

Modlily - Cheap tacky clothing

Do not order from Modlily ! Trying to follow their return instructions. Not explained well. I’m going round & round. Can’t get shipping address for return.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1184516
Reply to reviews

Contact Modlily

Mailing Address:
HONGKONG YUZHEN E-COMMERCE CO., LIMITED
ROOM 01, 21/ F, PROSPER COMMERCIAL BUILDING, 9 YIN CHONG STREET
Kowloon, Hong Kong
Hong Kong
More
I ordered two coats in October 2017. My credit card was charged immediately. Three weeks later still no coats. I put in a dispute with my credit card and the costs arrive. THEY ARE GARBAGE! I sent them both back and they received them on 11/14/17. First they say I...
Read more
Anonymous
Texan by Heart

I am currently in a situation where they are mailing me 3 items in packages about 3 days apart. I ordered 2 but there is no packing slip and I can't figure out how to send an...

1.4
#1184416
Reply to reviews