Modlily Reviews

Show reviews that mention
order money service refund customer items customer service number return dress
Filter review
New Reviewer
Explore video interviews
Modlily is the worst
Modlily is the worst
Modlily is the worst
Wasted $95 on unwearable garbage! As another reviewer said, you may as well have sent me a bag of rags. For refunds, they require photos and measurements, and you have to ship product back at your expense to China ($50 in my case) and they still will only refund 60% of...
View full review
View full review
3 comments
#1784662

So very disappointed. The pajamas were first a very dear friend of mine who cancer.she showed them to me and told me how she wish she could get a pair like that someday so told her would get them for her.so disappointed in your company.

View more comments
Featured
ID
#1013460 Review #1013460 is a subjective opinion of poster.
Product
Modlily Coat
Cons
  • Order canceling
  • Terrible customer service
  • Size chart
Reason of review
Not as described/ advertised
Loss
$98
Preferred solution
Full refund
Most helpful review
Modlily - Dress did not match photo on website
I ordered a dress that I thought was beautiful on the modlily.com. I received a dress from modlily.com and it was hideous. It was made of poor quality and looked nothing like the dress on the website as shown in the attached photo. This website is very misleading....
View full review
View full review
34 comments
#1872404

Unbelievable that they would send that hideous dress in place of what was pictured. Thank you so much for the photo, it confirmed my suspicion that this company was a scam.

View more comments
Featured
ID
#621250 Review #621250 is a subjective opinion of poster.
Location
Palm Bay, Florida
Reason of review
Bad quality
Loss
$39
Preferred solution
Full refund

Never again...

I ordered 4 shirts from Modlily. Every one of the was the wrong size. I could only wear one as it was a size bigger than I typically wear. It took over a month to arrive. I will never do business with this company again.

User's recommendation: Run.....

View full review
ID
#2990303 Review #2990303 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Need to return 2 items I just purchased. Can't contact by phone, no number. On line chat wants to charge you for something or another. Unable to contact anyone. Scam company

Returns. Need to texture 2 items and can't contact anyone. No phone number, live chat goes nowhere. Don't use this company. It's a scam.

User's recommendation: Don't use this company.

View full review
ID
#2987933 Review #2987933 is a subjective opinion of poster.
Pros
  • Items look nice on website
Cons
  • Return steps online dont work

Poor Customer Service

I purchased 3 bathing suits and the quality was lousy. I was charged 7.99 to return suits when website states free shipping and returns. Also, did not get my full return!!!!!NoN
View full review
ID
#2970313 Review #2970313 is a subjective opinion of poster.
Location
Mesa, Arizona
New Reviewer

My card wont work

I want to order a dress but my card wont allow the sale to go through I just want to order a dress please help me
View full review
ID
#2968934 Review #2968934 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Late delivery

WMy order did not come when said it was due, not every dealing with your company I was worried as it was 3 tops 80.00. I have received them , not super impressed with quality of shirts but they have arrived

User's recommendation: Quality not great.

View full review
ID
#2961195 Review #2961195 is a subjective opinion of poster.
Location
Big Lake, Minnesota

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Missing order

I order on 10/06/2021 4 long sleeves shirts I would like to known when they will be delivered to 5413 46 Ave N St Petersburg Fl 33709 Don't have a tracking number I paid with a PayPal account 133 680****88 Pal Pay Modliliy .com 402****
View full review
ID
#2951372 Review #2951372 is a subjective opinion of poster.
Preferred solution
Apology

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

On their black list

They refused my order saying I wasn't an authorized user for my credit card or my credit card company refused to pay. I have chatted with a representative three times. I have been put on their black list. My concern is that this could affect my credit score. I have not been able to get anything done about it.

User's recommendation: I would not order from this company based in China and no way to contact them by phone.

View full review
ID
#2944951 Review #2944951 is a subjective opinion of poster.
Pros
  • Looks great on paper and that is it
  • There is no benefit at all to modlily
Cons
  • Issues with contacting company
Preferred solution
Off their black list.
New Reviewer

Dissatisfaction of complicating return Policy

I will not be ordering from Modily in the future because of Customer Service. All I want is a return label or a return address to send back an item that is way tooooo big!

User's recommendation: 1 Star Do not recommend this Modily.

View full review
ID
#2943128 Review #2943128 is a subjective opinion of poster.
Loss
$26
Preferred solution
Full refund

Never received merchandise.

Modlily has my payment since August 18. This is October 2 and I still haven't received my merchandise. I would like my money back because I'm sure I will never receive my order. Please advise what I can do. Rita Jastrebski Tranter65@***.com

User's recommendation: Don't buy from Modlily.

View full review
ID
#2928374 Review #2928374 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I need to return items and I don't still have the shipping packages. I also need an address to send them back., Please respond.

Dont have shipping packages to return some items and I need to know if they are returnable with packages. Also, if I can return them I need a shipping label please. Just so you will know, I don't appreciate the name of your website for complaints. It is very distasteful.
View full review
ID
#2925084 Review #2925084 is a subjective opinion of poster.
Pros
  • Cute clothing
Cons
  • Cant get hold of any one
Preferred solution
Full refund
New Reviewer

Unsure

Received items not ordered. Not sure about this company. It depends on how the company handles this problem.
View full review
ID
#2915189 Review #2915189 is a subjective opinion of poster.
Preferred solution
Received item not ordered. Resolve issues.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

No PHONE NUMBER TO TALK TO REP...

Update by user Sep 21, 2021

It's NOT RESOLVED & I'M TO BE LEAVING ON VACATION THIS SAT... SEPT 25, 2021

Original review posted by user Sep 21, 2021
NO LIVE REPRESENTATIVES to handle Longer issues and; MY question is NOT on the list of NORMAL ASKED QUESTIONS!! If you've had NO problems taking my HARD EARNED MONEY, you should have no issues in having a LIVE REP to TALK TO ME! IT'LL TAKE ME 5 TIMES LONGER TO TYPE MY QUESTION, plus any other QUESTIONS ON LIVE chat THAN to speak direct tonnonenno rep!

User's recommendation: Do not use.

View full review
ID
#2892348 Review #2892348 is a subjective opinion of poster.
Cons
  • Delivery time
  • Slow shipping
  • No phone access
Preferred solution
Let the company propose a solution
New Reviewer

Need to receive dress before wedding on 9/18/21. Or I would like to cancel the order,

Need to receive dress before wedding date of 9/18/21 or I would like to cancel the order. Would like to talk to someone on the phone. Can you provide a phone # to call. Thanks
View full review
ID
#2866133 Review #2866133 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

I need help opening an account Please!

I opened an account and now it won't take my pass word? When I try to input a new pass word it won't take it? I've tried to open an account on several different occasions but no luck. I'm frustrated! Kathi
View full review
ID
#2859358 Review #2859358 is a subjective opinion of poster.
Preferred solution
Assistance with an account.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Lack of refund for returned merchandised

I ordered 2 dresses from Canada, received them but had to send them back in early July and after 2 months am still waiting for a refund. Could not get any info online from my account with them regarding the state of the return. It also cost me $20.00 to return the dresses.

User's recommendation: Don't buy if you live in Canada.

View full review
ID
#2859181 Review #2859181 is a subjective opinion of poster.
Pros
  • Good quality for price
Cons
  • Difficulty in contact ref a refund
  • Lousy return service
Loss
$40
Preferred solution
Full refund

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article