Modlily
Modlily Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Modlily reviews show a 1.6 star rating from 776 customers with mostly dissatisfied users and 85% unfavorable feedback.
Positive Feedback
Customers praise the cute styles, that items often match ad photos, and low price points.
Negative Feedback / Risk Areas
- Frequent Modlily customer complaints note unresponsive support and no phone contact.
- Many report missing or delayed shipments and difficulty with returns and refunds.
- Customers say the return policy and refund processing are unreliable and chat can require paid callbacks.
Key Takeaways for Future Customers
- Expect potential shipping delays and verify timelines before purchase.
- Document returns and chase refunds; consider payment dispute if necessary.
- Prefer retailers with clear return addresses and reachable customer support instead.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Modlily reviews show a 1.6 star rating from 776 customers with mostly dissatisfied users and 85% unfavorable feedback.
Positive Feedback
Customers praise the cute styles, that items often match ad photos, and low price points.
Negative Feedback / Risk Areas
- Frequent Modlily customer complaints note unresponsive support and no phone contact.
- Many report missing or delayed shipments and difficulty with returns and refunds.
- Customers say the return policy and refund processing are unreliable and chat can require paid callbacks.
Key Takeaways for Future Customers
- Expect potential shipping delays and verify timelines before purchase.
- Document returns and chase refunds; consider payment dispute if necessary.
- Prefer retailers with clear return addresses and reachable customer support instead.
Media from reviews
Elkton, Maryland
There is no way to contact anyone! No phone number and they ask for $5 to receive an answer by phone!!!!!
I wanted to cancel part of my order, but am unable to reach anyone! This is ridiculous. They want me to pay $5 to receive a call back from them.
User's recommendation: Be weary when ordering from this company!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Not giving me my refund
Company fixed the issue and I have been provided with full refund. Not sure because I have had to contact them well close to hundred times to get my refund.
My order came in 3 or 4 shipments, so when I packaged my return, I accidentally left out the first 4 swimsuits that I got in. I contacted Modlily, and they gave me the address and RMA # for me to send the package, and I paid for shipping myself. They processed my first package within 7 business days that had 11 swimsuits in it. They received my 2nd package with the other 4 swimsuits on June 4th, and they are telling me they haven't received them or the warehouse hasn't processed the parcel.
I sent them the proof of delivery from UPS showing they received it on June 4th, and every time they message me back, it's like they don't understand what I am explaining to them. They owe me a $143 refund that they are obviously trying to get out of. Why is there not a phone number to talk to someone? I am so tired of repeating myself with them about receiving all swimsuits and sending pictures and proof!
I have even told them multiple times that I paid for shipping upfront for the 2nd package, and they keep saying they will deduct for shipping once they receive my package and process. Very mad customer!
- Quality of swimsuits is good
- Customer service
- Want to give you account credit for a refund
- Cannot talk to a live person
Preferred solution: Full refund
User's recommendation: Do not purchase from a company that you can't actually talk to a person in case of a return issue.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Myrtle Beach, South Carolina
Quality
I received your beige tummy coverage long sleeve neck blouse order #MM260130****91213. Firstly, it is much too large, and secondly, I am unhappy with the quality of the fabric. I would like a refund, please.
- You were listed on facebook and i thought you would be safe
- I am trying to return the blouse and have not been able
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Somerset, Kentucky
Shipping delay
I ordered 4 bathing suits on January 11. I bought these for a trip. When is the shipping date on these items?
- Very slow shipping
Preferred solution: Deliver product or service ordered
User's recommendation: I love the products I have received but the shipping takes months. Don’t order if you’re in a hurry.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tottenham, Ontario
Do not refund returs
Return several suits that were not adequate and have never been refunded. Purchased three and got all my money. No refund.
- No refund
Preferred solution: Full refund
User's recommendation: Pay my refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |This person supports our platform.
SupporterResolved: Ordered November 5...it is now January. Still no order and I have contacted them at least 8 times thru email.
Company fixed the issue and I have been provided with product replacement. Stuff finally arrived after 90 days.
Be cautious about ordering from Modlily. They do not return calls or emails.
Bad, bad, bad customer service. Will never order from them again!
Do not order. No phone number, never respond to their 'tickets' for information.
- Cute clothes
- Never received
Preferred solution: Deliver product or service ordered
User's recommendation: Crap customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
West Palm Beach, Florida
Can not get a response
very bad customer service, really wanted to buy their product but could get no help, I will not order from this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rochester, New York
I am so frustrated with this website
I am trying still to return 2 bathing suits that were cheap and do not fit right at all. There is no phone number or address to return my order to.
I have emailed you and told you I do not want an exchange I want my money back. I keep getting the runaround and the only address I have is Hong Kong??? There is no return address on the shipping package either.
Can someone please reply to me? I have already told everyone I know to stay away from your website Very disappointing.
Can't get a return
Trying to get my c.c. again to join something.
Horrible customer service navigating.
Don't recommend doing business with Modlily! Unable to do a return.
Preferred solution: Full refund
User's recommendation: Be careful
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fort Worth, Texas
Never ordered it
I began an order and was interrupted and never finished the order. It was for a dress 2407****OR size XL.
Lo and behold it turned up in my mail. I never paid for it. I dont feel right keeping it since I never paid for it. I need to return it to you but at this point I dont know how.
Please send me the information I need to send it back. I did try it on, not intending to keep it, and it was way too large.
Please let me know what to do.
My email address is nancyleec2@***.com, and my phone number is
719 309 ****. Nancy Little
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Palm Bay, Florida
No phone number for handpicked legally blind I can’t text I have a shaking disease I can’t type correctly. It took me 15 minutes to chat with a live person. Yesterday many hours
Im legally blind and have a whole body shaking disease took me a half an hour to type with to text this. Customer service is useless
- Good selection
- I am handicapped and an unable to use my hands well or see
Preferred solution: Phone call for order. Modlily has to helped handicap people. If you are in United States there is a law about access to help because of handicap. You do business in United States you are covered under this law
User's recommendation: Don’t order because chat can’t help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Phoenix, Arizona
Kmherg@***.com
Wrong shipping address on order number M260201****095855. Please change it to 16422 W Alvarado Dr.
Goodyear, AZ 85395. Kathy Hergenreder
User's recommendation: Dont use this company if you need to make changes on thier website!!!! It doesnt work
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cleburne, Texas
I HAVE BEEN WAITING FOR MY ORDER SINCE DEC 8. PAYMENT CLEARED THE BANK ON 12/9/25. I WILL STOP PAYMENT IF I HAVEN'T RECEIVED THE PACKAGE BY JAN 1
I AM SO ANGRY. NO RESPONSE AFTER SEVERAL REQUESTS. THIS IS RIDICULOUS.
SEND ME CONFIRMATION OF THIS REQUEST AND YOUR INFO OF WHO THE OWNER AND OR HEAD MANAGER IS,
- No information availaabl
Preferred solution: Full refund
Philadelphia, Pennsylvania
I have been trying to contact someone to help with my order
Can someone please contact me. My order wont process and I dont know why.
The bank has approved. Phone 570-419-****; emailbeverlykoziol@***.comanswer phone
Refund/Customer Service
Placed an order on Jan 7. Never received.
Contacted them on Jan 28 to cancel order and get refund. Keeps giving me store credit. Why would I buy more if I never received original order? Wont refund my money.
Again received email saying they gave me store credit plus 35%. Again said NO I want a refund.
This has happened every day for a week. Just give me my money back.
- Language barrier
- No phone number
- Never received merchandise
Preferred solution: Full refund
User's recommendation: Don’t buy
North Liberty, Iowa
Poor return policy!
In Nov,2025 I ordered/
purchased 3 swim suits that I received Nov 28 at a price of $101.94. I returned one through Happy Returns at my local ulta store I believe the # was HRCT74ZP and never received a refund on my credit card for it.
I was sent another suit 4th, that I didnt order, it was possibly # mm251124****346227.
I then requested a return qr code or label to return the 4th suit sent and none was given me, so I returned the 4th suit via usps to your chicago address and was ntfd that you received it on jan 20 tues at 6:10 am. It cost me $8.85 to return and im asking for the refund due me fir one suit of $37 and the cost to return of $8.85 which comes to about $45 and might be # T251209JL4Q. PLEASE get this resolved and show me you are an upstanding company bc i like your products, but your return policy and business practices are questionable. Please respond and give me my refund of $45.
Jorja doherty.
Mjdoherty78@***.com. 920-980-**** .
When will I hear from you?
User's recommendation: What are the pissed consmer terms of service????
About
Modlily is a global online wholesaler that specializes in distributing clothing and apparel. The company is based in Canada and operates worldwide. Modily is one of the biggest online companies in the nation. It offers a wide range of various products such as dresses, tops, outwears, bottoms, shoes and shirts. Aside from selling clothing Modily offers a large number of accessories like necklaces, earrings, bracelets, rings and bangles. The store provides many special offers and bonuses such as free worldwide shipping, discounts for new sign-ups, VIP membership cards and others.
Modlily is ranked 1420 out of 12042 in Footwear and Clothing category
USA
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