Modlily
Modlily Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Modlily has 1.5 star rating based on 2167 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Look of clothes on ad, That its cheap, Cute clothes.
Cons: Customer service, Poor customer service, Have no way of contacting anyone for refund.33% of users think that Modlily should improve its Payment and refund flow.
56% of users say that they won't use Modlily in the future for similar services or products.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Modlily has 1.5 star rating based on 2167 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Look of clothes on ad, That its cheap, Cute clothes.
Cons: Customer service, Poor customer service, Have no way of contacting anyone for refund.33% of users think that Modlily should improve its Payment and refund flow.
56% of users say that they won't use Modlily in the future for similar services or products.Recent recommendations regarding this business are as follows: "Beware of this company practices. There's a lot of underlying conditions that come with purchasing or dealing with them.", "Unless I can find my order I can’t recommend.", "0", "highly recommend", "Don't order anything from this sight.".
Most users ask Modlily for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Modlily Reviews
"I was notified that y order was delivered but it was not delivered to my address. I haven’t been able to contact modlily to see how it was delivered to try and find out where it was delivered."
My order was delivered to the wrong address and I cant get in contact with modlily to see how it was delivered to be able to follow up. Would someone from the...
Doylestown, Pennsylvania
Received my order today for Laura Sword tracking number 9261 29** **61 8400 **** 500909 and one shirt is missing and I received identical duplicate of shirt number 24081 ****r 0 . What do I do
Received order for Laura Sword. Uses trackingnumber 9261 29** **61 8400 **** 09.
One shirt is missing and received two identical shirts number 24081 ****R 0. What do ido.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Bought a bathing suit, the elastic is all stretched out on one side, you can literally see my crotch.
After about three weeks of waiting, I received the bathing suit I ordered. Once I put it on, I realized that the elastic was stretched out.
You could see my crotch. The quality is extremely poor. I made an attempt to return it. There's no one to help.
The chat keeps trying to give me a 35-40% credit and I can keep the suit.
Why? It's not wearable.
- Nonthing
Preferred solution: Full refund
User's recommendation: Don’t buy from them
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Conyers, Georgia
I ordered a dress and a top from Miley because it said the sizes were true to size. I ordered a medium on both and they both look like they should be an extra small. How can I return these and get a l
I ordered a black mid length dress and a top dot I am a size 10 so I ordered a medium in both.both were very small. I believe the dress is an extra small, but it is definitely not true to size.
I need to return this and get a larger size.
Please advise how to return and get my money back or how do I get a larger size? My name is Sheila Ogle 1200 Hwy 138 SW Conyers Ga 30094 l will need an XL in both please
User's recommendation: Please call me 770 823 **** very disappointed in size
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Didn't receive order, can't get a refund
This company is a scam. They took $184 of my money and then cancelled my order because they said I didn't pay.
When I showed proof, they tried to give me a store credit.
I am still trying to get a refund. Don't give them your money!!!
- Are a scam
Preferred solution: Full refund
User's recommendation: Don't buy form here
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Didn’t receive my exchange
I returned an item for exchange and am unable to contact them. They do not respond to my emails and have never credited me or sent my exchange item.
Very poor customer service! There is no phone number to reach them at.
You can only go through the chat service.
There should always be a phone number to reach any company that we do business with. They accept your payment but you have great difficulty trying to get a refund if you have an exchange for an item!
- Nice clothes
- Very poor service on returns communication
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Returned items…never received credit card refund
Order 5 items and returned 4 of the 5. Followed their directions and they received the return via USPS tracking.
The company claims refunds are issued within 3 days of return. It's been 10 days and no communication or refund has been issued to my credit card. They make it very difficult to get ahold of them or anyone to get a status update and where your refund is. Will never buy from this company again and worried at this point that I may never receive my credit.
Very, very poor customer service. Do not buy from them.
Preferred solution: Full refund
User's recommendation: Avoid purchasing ANYTHING from this Company!!!!!!
Bellevue, Washington
Waited over a month for items that NEVER CAME
Cannot get ahold of anyone to fix this issue - cannot find a phone number and no replies to my emails
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Been waiting 3 weeks for my order and now they want me to pay a third party to find the answer! Not good !!
Ok I ordered 3 swimsuits that I need for a trip thats coming up. Ive tried tracking the order and it says that it hasnt even been given to UPS or whoever it is the sender I mean the shipper..
I chatted on line which did me NO GOOD ! Now Modlily wants me too pay 43.00 to find the answer which is unacceptable !!
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t order from Modlily I am not a happy person at this moment !
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I ordered this especially for vacation a month in advance a swimsuit ordered on May 23rd going on vacation June 17th and still have not received it don't even have a tracking number
I would love to have a tracking number so I can figure out where my package is. My package was ordered on May 23rd; I paid $46 and some odd cents for a swimsuit.
I am leaving on vacation on the 17th and I still have not received it. I don't even have a tracking number.
Please advise. I would appreciate it.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Charlotte, North Carolina
They didn’t help me get the items to correct address! I stay in Florida for my vacation but live in SC. The did nothing to assist with my problem
As soon as the items were shipped I contacted them because I do not live in Florida, I only vacation there! I had gotten a swimsuit in July down there but when I ordered my dresses and another swimsuit I put my SC address and they dropped the ball.
When I contacted them they said the items were already shipped and there was nothing they could do!
And they did not offer a refund. So someone in Tavenier FL has my clothes and I have nothing!!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Haven’t received order placed 6 weeks ago
Company fixed the issue and I have been provided with product or service ordered. Product arrived.
Update: oddly after posting this review, I received my order 2 days later. I still will never order from this company again and don’t recommend anyone else order from them either. I feel lucky to have received my items, to have the items I ordered, they fit true to size (I doubted this after reading reviews after I ordered), and that they appear to be good quality.
However, here it is two weeks later, and I have yet to receive my items. The tracking says 'scanned at warehouse,' and I received an email a couple of days ago telling me to go to the local post office to tell them so they would expedite my delivery. Seriously? That is not at all how the USPS works.
I would love a refund at this point but cannot figure out how to get one. I am so unhappy.
Buyer beware! Do not order from this company!
- Poor customer service no delivery
Preferred solution: Full refund
User's recommendation: Do not purchase from this company!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tampa, Florida
Unable to return an item that doesn't fit
I have tried unsuccessfully to reach Modlily to request an RA for a bathing suit that is not flattering. No response yet.
Web site says returns are quick and easy, not!!!
Cannot find order history to begin the process. Hate to lose $38 over no refund.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Cannot contact anyone from company to answer my question
I bought a bathing suit in August and it was too small. I sent it back for exchange for a larger size.
I used your label. I was notified I owed $9.99 but cant pay for it through WorldPay because my Carson file was shut down due to fraud.
Now I cant get anyone to answer me as to how I can pay the $9.99 Guess I just lose the suit and my money. Mary Foster.
Preferred solution: An answer to my question
User's recommendation: Forget this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Morgan, Texas
Blouses are NOT WHAT I ORDERED!!!
I ordered 4 blouses on 5-8-2024. I received them 3-4 days ago.
NOT EVEN ONE OF THE BLOUSES I RECEIVED ARE IN NO WAY SIMILAR TO WHAT I ORDERED. THEY ARD NOT EVEN THE CORRECT COLORS THAT I ORDERED.
I AM HIGHLY DISAPPOINTED AND IF THIS IS NOT ADDRESSED BY MODLILY IN A SATISFACTORY MANNER, I WILL NEVER PURCHASE FROM THEM AGAIN. I KNOW I AM ONLY ONE CUSTOMER BUT, IF THIS IS NOT CORRECTED TO MY SATISFACTION, I WILL PLACE THE PICTURES OF MY ORIGINAL ORDER AND WHAT YOU SHIPPED TO ME IN POSTS ON SOCIAL MEDIA AND LET EVERYONE KNOW WHETHER YOU ARE A REPUTABLE COMPANY OR NOT.
User's recommendation: Do not settle for clothes that ARE NOT WHAT YOU ORIGINALLY ORDERED!!!
Madawaska, Maine
How can I getExpedited Shipping
I need Expedited Shipping on my order M240923****121098 ****00000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000
User's recommendation: highly recommend
I want someone from customer Service Or a supervisor to call me now. 971-346-****, Order # MM240702****576462. Your automated chatline sucks. No chats available and it didn't help me at all
Read the subject and photos! It would not accept my payment even though I've purchased products from your company before!
Come on, I need to type 100 characters before it will let me proceed. This is ridiculous.
- Cheap
Preferred solution: Wouldn't except my payment. When I have previously purchased w/this company. The automated chat online chat was no help. I just want an answer why wouldn't take my payment. Answers to the issue by speaking to a human.
User's recommendation: Don't buy from this company. There no customer service phone number. And it won't take my payment when I have money in my account
About
Modlily is a global online wholesaler that specializes in distributing clothing and apparel. The company is based in Canada and operates worldwide. Modily is one of the biggest online companies in the nation. It offers a wide range of various products such as dresses, tops, outwears, bottoms, shoes and shirts. Aside from selling clothing Modily offers a large number of accessories like necklaces, earrings, bracelets, rings and bangles. The store provides many special offers and bonuses such as free worldwide shipping, discounts for new sign-ups, VIP membership cards and others.
Modlily is ranked 1454 out of 5535 in Footwear and Clothing category
USA
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Don’t use Modlily !!!