Modlily Reviews
Modlily Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Modlily reviews show a 1.6 star rating from 886 customer reviews, with 85% unfavorable sentiment; 33% request improved customer service and 58% say they will not repurchase.
Key Takeaways for Future Customers
- Expect long shipping times and possible non-delivery when researching Modlily reviews.
- Prepare for difficult returns and delayed refunds; customer service contact is limited.
- Watch for unexpected membership or charge prompts during live chat or checkout.
Negative Feedback / Risk Areas
- Recurring customer complaints: no direct contact, refund delays, and return label problems.
- Frequent reports of overcharges, lost packages, and poor exchange or cancellation handling.
Positive Feedback
Customers like the cute clothes, prices, and how items look in ads.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Modlily reviews show a 1.6 star rating from 886 customer reviews, with 85% unfavorable sentiment; 33% request improved customer service and 58% say they will not repurchase.
Key Takeaways for Future Customers
- Expect long shipping times and possible non-delivery when researching Modlily reviews.
- Prepare for difficult returns and delayed refunds; customer service contact is limited.
- Watch for unexpected membership or charge prompts during live chat or checkout.
Negative Feedback / Risk Areas
- Recurring customer complaints: no direct contact, refund delays, and return label problems.
- Frequent reports of overcharges, lost packages, and poor exchange or cancellation handling.
Positive Feedback
Customers like the cute clothes, prices, and how items look in ads.
Media from reviews
![On April 20, 2026, Modlily of [GEOGRAPHIC_DATA] charged my credit card for $34.87 for 3...](https://cdn0.opinion-corp.com/review-media/pictures/2026/05/23/modlily_on-april-20-2026-modlily-of-geographic-data-charged-my-credit-card-for-34-87-for-3-bathing-suits-where-are-they-email-address-phone-number-street-address-202605237225305_09ef-medium.png)
![On April 20, 2026, Modlily of [GEOGRAPHIC_DATA] charged my credit card for... - Image 3](https://cdn0.opinion-corp.com/review-media/pictures/2026/05/23/modlily_on-april-20-2026-modlily-of-geographic-data-charged-my-credit-card-for-34-87-for-3-bathing-suits-where-are-they-email-address-phone-number-street-address-202605237225305_15ef-medium.png)
![On April 20, 2026, Modlily of [GEOGRAPHIC_DATA] charged my credit card for... - Image 4](https://cdn0.opinion-corp.com/review-media/pictures/2026/05/23/modlily_on-april-20-2026-modlily-of-geographic-data-charged-my-credit-card-for-34-87-for-3-bathing-suits-where-are-they-email-address-phone-number-street-address-202605237225305_0dc2-medium.png)
![On April 20, 2026, Modlily of [GEOGRAPHIC_DATA] charged my credit card for... - Image 5](https://cdn0.opinion-corp.com/review-media/pictures/2026/05/23/modlily_on-april-20-2026-modlily-of-geographic-data-charged-my-credit-card-for-34-87-for-3-bathing-suits-where-are-they-email-address-phone-number-street-address-202605237225305_44d3-medium.png)
![On April 20, 2026, Modlily of [GEOGRAPHIC_DATA] charged my credit card for... - Image 6](https://cdn0.opinion-corp.com/review-media/pictures/2026/05/23/modlily_on-april-20-2026-modlily-of-geographic-data-charged-my-credit-card-for-34-87-for-3-bathing-suits-where-are-they-email-address-phone-number-street-address-202605237225305_566c-medium.png)
![On April 20, 2026, Modlily of [GEOGRAPHIC_DATA] charged my credit card for... - Image 7](https://cdn0.opinion-corp.com/review-media/pictures/2026/05/23/modlily_on-april-20-2026-modlily-of-geographic-data-charged-my-credit-card-for-34-87-for-3-bathing-suits-where-are-they-email-address-phone-number-street-address-202605237225305_3f26-medium.png)
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Despite my best effort to resolve this...
The reviewer tried to contact the company before posting this review.
Despite my best efforts to resolve this matter, I have not received the third bathing suit that I ordered. I would like a refund as the bathing suit has still not arrived.
- Suits i got were perfect
- No resolution
- Despite multiple efforts and proof of lack of delivery
Preferred solution: Full refund
User's recommendation: Keep all your packing material, even though I took pictures of it to prove that the weight could not support three bathing suits I have still not been sent the third bathing suit
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Foxborough, Massachusetts
Modlily - 6 months later still cannot get a refund
- - One bathing suit never arrived; no refund.
- - Two suits returned; refunds not issued.
- - Broken necklace; kept item; refunds unresolved.
modlily
summary: ordered 4 bathing suits 1/26/26 from modlily with a delivery time 2/9/26-2/19/26. paid via paypal which is linked to my discover card.
1 bathing suit never arrived and was just on a constant back order and then finally cancelled. - never got my money back.
2 bathing suits I returned - returns were accepted as perfect condition - still cannot get a refund.
1 necklace that arrived broken.
1 bathing suit I kept.
I requested a refund for the items never received, the items returned and the broken necklace. after weeks of asking for my refund and receiving 'we will get it to you, we will escalate this issue and get your refund to you ASAP. please wait 24-48 hours to process to your bank' over and over and over to my request with no refund . . .
I tried to get my refund unsuccessfully for 2 months, for the two items returned as well as the item never received. finally, in desperation, I filed a dispute with my discover card. I provided proof both that they offered cash refunds during the sale process and statements that my funds would be refunded in writing. I also provided the evidence that the items were returned to the seller's satisfaction and that the other item was cancelled because it was never received.
discover awarded the dispute in modlily's favor because modlily said they refunded the money to my paypal account.
modlily is not saying they sent funds on 5/29/29 to paypal - paypal is showing no receipt.
paypal is saying follow up with discover because I originally filed the claim with them.
discover is saying there is nothing they can do, because I didn't actually pay with discover I paid with paypal and modlily is saying they refunded the money to my paypal account. . . and discover does not have access to my paypal account to verify if that is true or not.
modlily is saying call paypal to verify funds because modlily sent the funds to paypal.
paypal is saying they don't have the funds and to call modlily.
as of 7/6/26 I still do not have any of my money refunded for items I ordered in January.
upon further research, I am finding in 2026 a lot of people have experienced similar issues with modlily, unable to get refunds on purchases, deceptive practices, and the customer has no resources or ability to obtain refunds on purchases.
- Cant get a refund for returns or products not received broken
Preferred solution: Full refund
User's recommendation: BUYER BEWARE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Narangba, Queensland
Resolved: Hi I order to dresses in the 5/8/2026...
The reviewer tried to contact the company before posting this review.
I received my order, the problem was I wanted a full refund but got credit for my second which was my mistake I ask them so many times for a full a full refund. Read the small print.
Still waiting to hear back i have told them I have blocked my account until I hear from customer service
Hi, I ordered two dresses on 5/8/2026. I made a mistake and ordered two of the same thing.
I spoke to customer service yesterday; she said she was going to reimburse me and take one order off, but that hasn't been done.
So I have blocked my card until I hear back from you. I made the mistake.
- All i wanted was my money back
- Anything about how this so called
User's recommendation: Be careful when you order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Camp Hill, Pennsylvania
I purchased the two piece peacock blue...
The reviewer tried to contact the company before posting this review.
Modlily has not resolved my issue with them. I want them to send me the correct cardigan for the Peacock Blue Tummy Coverage dress.
I purchased the two-piece peacock blue tummy coverage, but when it arrived, the jacket was a different shade than the picture, and the sleeve length was to the wrist. The advertisement said the sleeve would be bracelet length.
Would you be able to send me the desired jacket to fit the peacock blue dress? Thank you.
Preferred solution: I would like the real cardigan to go with the Peacock Blue Tummy Coveragel The incorrect jacket was sent to me.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Portage, Michigan
Resolved: How do I return a item. The dress I...
The reviewer tried to contact the company before posting this review.
NOTHING!!
How do I return an item? The dress I ordered is too small, and I don't like the material. I ordered a bathing suit and love it.
Preferred solution: Full refund
User's recommendation: I ordered a bathing suit and really like, so I order another one. Just didn't care for this dress.
Quincy, Massachusetts
- less than zero.
Oredered 4 items, they sent 3 w 2nd pkg to come. I want the $ back if it is not delivered on Monday.
Every penny. I have 2 different tracking #s.
T360610TS0Q.
Swx667030****0463****.
User's recommendation: Triple check, screenshots, tracking #s!!!
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Verified ReviewerResolved: Do your job.
The reviewer tried to contact the company before posting this review.
This is the first problem I have had with this company.I like the merchandise.I hope this gets solved.
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Verified Reviewer |
Saint Louis, Missouri
Can’t get a return gorm
Let me talk to a real person. I can't return the swimsuits I ordered that I would like to exchange for a smaller size.
User's recommendation: Don’t buy their products
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Phillipsburg, New Jersey
I only received two of my items I paid for. I’m still missing two items.
- - Four swimsuits ordered, only two delivered.
- - Two items missing; charged $129.94.
- - Received the first and third photos; missing items remain.
I ordered four swimsuits order number is MM [PHONE_NUMBER]. It was by three get one free well they sent me two swimsuits and Im still missing two swimsuits and I paid $129.94 for this order I am wanting to know where my other two swimsuits are the two were delivered on 55 2026. I still havent received my other ones I am pissed.
I received the first picture and the third picture
- Only sent two of my 4 orders
- I am missing two orders
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Holland, Michigan
Resolved: I ordered a dress and it was too small...
The reviewer tried to contact the company before posting this review.
Company fixed the issue and I have been provided with full refund. I got a full refund but it was an in-store credit.
Not what I wanted so I will never buy another product from Modlily again. I did an exchange but the second dress did not fit so I asked for a refund. I had to jump through hoops just to get an in-store credit. Their policy is to not give a refund after you did an exchange.
Modlily answered my email in a timely manner but it took close to a month just to get the in-store credit.
I will not shop Modlily again. Make sure you read their exchange/refund policy.
My advice is to never buy anything from Modlily again. They make it impossible to do a return.
I can't get ahold of anyone to correct my shipping address. I ordered a dress and it was too small, and I am doing an exchange, but unfortunately, I am moving to a different address and need to change the shipping address so I can receive this dress.
Mi260819****469038
Karen Talsma
- Quick turnaround
- Can not connect with them for problems
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Franklin, Tennessee
Don't Give This Company Your Business!
The reviewer tried to contact the company before posting this review.
- - Swimsuit didn't fit.
- - Chatbot contact led to paid help and a monthly join offer.
- - I want a full refund after returning the item.
Terrible experience! I bought a swimsuit.
It didn't fit. Tried to contact customer service. Got a chatbot that sent me to a screen where I would be charged to use it. I started to fill out the form and noticed in the small print that I was agreeing to a monthly fee to "join".
I don't want to join anything and I shouldn't be charged to get my money back. I just want to return the item and get my money back!!!
I did not complete the form, however there was no other choice to resolve this problem. Please help.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI ordered a swimsuit 6weeks ago.and...
The reviewer tried to contact the company before posting this review.
I ordered a swimsuit 6 weeks ago and still have not heard after multiple attempts as to when this will be ordered. Not happy at all.
- Now trying to get money back
- Did not receive order
- Customer service severly lacking
Preferred solution: Deliver product or service ordered
User's recommendation: Be aware, customer service not good
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Birmingham, Alabama
Never received my order eventhough said 'Delivered"
Close!!! Found out too late that this company is awful!
Shoddy communication...told me to be patient...took my money and I never received the package. How do they stay in business?
They are stealing and lying to customers. Wish there was something I could do.
- Liars and stealers
Preferred solution: Deliver product or service ordered
User's recommendation: Don't buy
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Verified Reviewer |
Denver, North Carolina
I placed a return for a clothing order...
The reviewer tried to contact the company before posting this review.
I placed a return for a clothing order I exchanged two dresses for different sizes I received the correct sizes for the two dresses about a week ago I also had a credit due which I haven't heard any thing about can you tell me when or where it is
- I love the clothes
- It takes too long to process orders
Preferred solution: Full refund
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Verified Reviewer |
Pittsfield, Massachusetts
Need to return an item and I can’t get an a answer as how to return the item and get my money back
Need to talk with a service rep as I do not have a computer to print out a label.
Please email me at bretallick@***.com
Customer number 260821****76000
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Verified Reviewer |
Hertford, Hertfordshire
Resolved: I purchased a dress online 7th July and...
The reviewer tried to contact the company before posting this review.
I purchased a dress online on 7th July, and payment of £35.79 has been taken. On 13th July, I purchased a swimsuit and dress for £64.75; they also have not yet arrived.
Please refund my money if you are unable to fulfill this contract.
Carol Crowhurst
Preferred solution: Deliver product or service ordered
About
Mart Of China
Modlily is a global online wholesaler that specializes in distributing clothing and apparel. The company is based in Canada and operates worldwide. Modily is one of the biggest online companies in the nation. It offers a wide range of various products such as dresses, tops, outwears, bottoms, shoes and shirts. Aside from selling clothing Modily offers a large number of accessories like necklaces, earrings, bracelets, rings and bangles. The store provides many special offers and bonuses such as free worldwide shipping, discounts for new sign-ups, VIP membership cards and others.
Modlily is ranked 1559 out of 10260 in Footwear and Clothing category
USA
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I agree, ordered a swimsuit and dress back in April, haven’t received them yet, live representative never answered. I will never order again, out $73.00