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Modlily

Modlily

www.modlily.com
What is your customer experience with Modlily?

Modlily Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Modlily has 1.5 star rating based on 2273 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Pros: Cute clothes, Look of clothes on ad, That its cheap.
    Cons: Customer service, Poor customer service, Have no way of contacting anyone for refund.

  • 29% of users think that Modlily should improve its Payments.
    56% of users say that they won't use Modlily in the future for similar services or products.

View full overview ›

Media from reviews

Modlily - Ordered 2dresses did not like them nothing like the pictures. They say they...
Modlily - Want to know when I will receive my order.Modlily - Can’t get in touch with any oneWhy buy anything there, if it doesn't work, fit, whatever it's impossible to return....Why buy anything there, if it doesn't work, fit, whatever it's impossible to... - Image 2Modlily - RefundModlily - No record of order but you sure have my money!!!
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Is Modlily Legit?

Trust Score is
0 / 100

Our analysis indicates that there may be concerns regarding Modlily trustworthiness. As the issues with Domain Blacklisted, DMARC Enforced and Website Popular have been reported, it's always a good idea to check Modlily reviews to learn more about other consumers' experiences.

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Top Modlily Reviews

Positive Review

"Need to return items too small"

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My sister bought clothing that is all too small and she don't have an account,so we need to know how to do a return. If you could help assist us we would...

Critical Review

"Will never order from Modlily again"

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Absolutely terrible Sent several emails with no response Tried to cancel my order right away. Not happy

Show reviews that mention
order number refund return credit customer service items customer service money
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Eileen L Enu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Quincy, Massachusetts

Will never order from Modlily again

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Absolutely terrible Sent several emails with no response Tried to cancel my order right away. Not happy

View full review
Carol B Yka

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Want to know when I will receive my order.

Modlily - Want to know when I will receive my order.

I need to know when I'll be receiving my order:

A contrast binding mid-waisted floral print tankini set Black XL 16-18 for $38.98.

The tracking number is:

296129****833740****21

I don't have an order number, only the tracking number.

View full review
Pros:
  • Nice looking suits
Cons:
  • Cannot talk to a live person

Preferred solution: Deliver product or service ordered

User's recommendation: Get a phone number to contact Modlily Customer Service directly!

Anonymous
map-marker Bristol, Bristol

Ordered 2dresses did not like them nothing like the pictures. They say they where in the sale so no return policy

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Modlily - Ordered 2dresses did not like them nothing like the pictures. They say they...

Ordered 2dresses when I wanted to return them they wanted an order no which was in the email they sent ".Never received a email from them so do not order on this site

View full review
Elizabeth A Fux

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bradenton, Florida

Not getting any results

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Updated by user Jun 11, 2025

It is now June 11, almost 1 month since my initial order, they have okay. Shipped, I just uh, only part of my order which I still have not received yet.

The other half of my order is still in processing.They promised me 35% off of this order.

And I have not received one email regarding that or any updates regarding my order. I just keep speaking to the online chat with no results.

Original review Jun 03, 2025

I placed an order on the 5th of May. It is now the 4th of June and my order has not moved out of processing.

I have contacted this company for a week.Straight with no results. This is getting ridiculous.

View full review
Cons:
  • Terrible customer service unable to speak with live agents

User's recommendation: Don't order from this company.

Resolved
Marcia C Kbe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: No response from the company

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Updated by user Jun 19, 2025

Company fixed the issue and I have been provided with partial refund. They keep the cost of mailing.

And supposed to refund the rest, but I have not received it yet.

They never answered their online messenger, so they finally did contact me through Facebook messenger. But it is difficult understanding them and I don’t think they understood me very well so I kind of figured they are in different country like most likely China.

Original review Jun 04, 2025

Returning a product that did not fit, mistakenly it showed that I would have store credit rather than a return to my charge card. So I emailed them back, asking them if they could change that and send me the correct code to return my product for money back to my charge card.

I never did get an answer.

I emailed and talked on their electronic texting and never got a response there either. Once I spend my store credit, I will never shop with Modlily again.

View full review
Loss:
$34
Pros:
  • No comment
Cons:
  • Misrepresent ability to communicate with them

Preferred solution: Full refund

User's recommendation: Buyer beware, they advertise that they are easy to converse with, but that is not true.

Jill K Ezs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Wrong address written on shipping label

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My address was typed correctly on my order. The shipper entered my address wrong, so now there is another 3-day delay with the delivery company.

My order was to be here by June 6. The delivery was not until 6/10. Now, another delay because of the wrong address.

My item will not be here for an occasion I have planned. I will never order from them again.

View full review

Preferred solution: Deliver product or service ordered

User's recommendation: Do not order ifrom this company. Shipment not dependable

Janet H Zyq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bad return experience

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Returned a dress and never was asked if I wanted store credit or cash refunded. I see online I have store credit, which I do not want.

There is no phone number to call. They are awful.

View full review
Loss:
$40
Cons:
  • No phone access

Preferred solution: Full refund

User's recommendation: Skip it

Lana G Zwm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Awful I can't get my money back to my credit card

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Ordered 4 items returned 3 trying to get my money back to my credit card. Just getting a run around. Don't do it

View full review
Loss:
$12
Cons:
  • Refund

Preferred solution: Full refund

Huxton Mao

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Welland, Ontario

Need to return items too small

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My sister bought clothing that is all too small and she don't have an account,so we need to know how to do a return. If you could help assist us we would really appreciate it. Thank you

View full review
Marcia C Kbe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chandler, Arizona

This company does not respond to emails, they finally after 72 hours instant messaged me, but they do not seem to understand what my question is, I had to say, please answer my questio.

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they cant answer questions directly. Perhaps they dont speak English very well?

Im not sure but I wont be dealing with this company again. I think they agreed to send the money back to my charge card minus the shipping but Im not really sure until I get the credit I wont know.

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Mary H Hel

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cornelius, North Carolina

It is very difficult to make a simple return.

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Please send me a return address sticker for my package and directions for the return. I have no invoice for the return.

M. Hulen

View full review

User's recommendation: Be prepared for a difficult return.

Shirley J Fqk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Return of items

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I don't understand your instructions to return two items that did not fit.

order Mi250513****051327

Placed order for several items but only two items have been received. Charges were for $302.22 and $279.18 Items were ordered on May 12, 2025.

View full review
Loss:
$581

Preferred solution: Full refund

Resolved
Maureen G Uqn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Where is my order???

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Updated by user May 07, 2025

Company fixed the issue and I have been provided with apology. The order finally arrived.

Very late! I will not be ordering from Modlily ever again!

Terrible customer service!!! In fact, it's nonexistent.

Original review Apr 22, 2025

I placed an order on March 23 totaling $178.90. It said delivery would be April 8-17.

I'm still waiting as of April 22. Where is my order? One month is ridiculous! I get daily text messages with sale notices.

This is horrible customer service! No phone?

Please update me on my order ASAP. Order #MM250323****108956

View full review
Loss:
$178
Pros:
  • Lovely pictures of clothes
Cons:
  • No delivery of order and poor customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Don't order

Anonymous
map-marker Reseda, California

Why buy anything there, if it doesn't work, fit, whatever it's impossible to return. Would like to still shop at modlily, but doesn't make sense. Carol McKinnon 774-283-****

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Why buy anything there, if it doesn't work, fit, whatever it's impossible to return....
Why buy anything there, if it doesn't work, fit, whatever it's impossible to... - Image 2

Nothing happened, that's my problem. Carol McKinnon 774-283-****

Your invoices should be sent with the product purchased.

View full review
Lynanne W

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Return/exchange being charged for higher prices

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I originally placed an order for 4 suits. All 4 were the same price.

I returned/exchanged 2 suits and now I am being charged the higher price and being told I need to pay an additional $20 per suit.

This is wrong. They have my original order with the prices that I paid, so they can clearly see they should have been an even exchange.

View full review
Loss:
$20
Pros:
  • Good quality
Cons:
  • Returns and exchanges being charged a higher price

Preferred solution: Price reduction

User's recommendation: DO NOT ORDER FROM THIS COMPANY

Allysa Kjr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Pinehurst, North Carolina

No way to contact them for a refund. Links don't work

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I placed 2 orders and wanted to return them. Modlilly does not recognize my order numbers or email address.

None of their return links work. 24n -7 online chat link does nothing when you click on it.

Start a ticket link does not either. Total lie that returns are accepted!

View full review

User's recommendation: Don't buy from them!!!

About

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Summary

Modlily is a global online wholesaler that specializes in distributing clothing and apparel. The company is based in Canada and operates worldwide. Modily is one of the biggest online companies in the nation. It offers a wide range of various products such as dresses, tops, outwears, bottoms, shoes and shirts. Aside from selling clothing Modily offers a large number of accessories like necklaces, earrings, bracelets, rings and bangles. The store provides many special offers and bonuses such as free worldwide shipping, discounts for new sign-ups, VIP membership cards and others.

Modlily reviews and complaints

Modlily is ranked 1588 out of 8846 in Footwear and Clothing category

Area Served

USA

Payment Methods

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