Modlily
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Modlily Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Modlily has 1.5 star rating based on 2025 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Look of clothes on ad, That its cheap, Photographs of the products.
Cons: Customer service, Poor customer service, Have no way of contacting anyone for refund.39% of users think that Modlily should improve its Customer Service.
55% of users say that they won't use Modlily in the future for similar services or products.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Modlily has 1.5 star rating based on 2025 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Look of clothes on ad, That its cheap, Photographs of the products.
Cons: Customer service, Poor customer service, Have no way of contacting anyone for refund.39% of users think that Modlily should improve its Customer Service.
55% of users say that they won't use Modlily in the future for similar services or products.Recent recommendations regarding this business are as follows: "Good", "If you never have to return anything, it is probably fine although their orders do take a little longer than other on line stores.", "Right now I wouldn't recommend this company to anyone!", "have a telephone no so customers may call.", "If you do not hear anything after 2-weeks write to Modlily".
Most users ask Modlily for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Modlily Reviews
"Order # MM240202****108513 I never received."
I got notice that February 2ed you received my payment of $58.94 2-tops and 1-ankle bracelet. Yesterday March 1st I received my Credit Card and was charged for...
"Exchange"
I would like to exchange my top for a smaller one but am having trouble figuring out the return system. Please help. Striped shirt US 16-18 I left a message on...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
The *** I brought which I love are pilling Is...
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
West Leisenring, Pennsylvania
Exchange item
User's recommendation: Cannot return
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Very poor customer service
I have an order from January 22nd. I paid for expedited shipping.
I was notified it was being processed after the payment was confirmed. It says processing time was 10 days. I waited until February 8th without seeing any progress. I started ticket #T721421**** I contacted Modlily and asked for an update.
This was my response. We regret to inform you that our agents have been unable to respond to emails and tickets from Wednesday,07 February 2024 to Saturday,17 February 2024 due to holiday break.
Starting from Sunday,18 February 2024, we will diligently address each email or ticket in the order received. That was bad enough because I cant believe they wouldnt cover those positions for customers. I then find out everything I order had gone down in price.
I believe I should get the lower price since I havent even received my purchase yet. I should also get my expedited shipping costs back. That certainly didnt happen. February 13th I asked for someone to please get back to me.
When these people ALL go on holidays, does that mean everything stops? We are leaving this weekend and I wanted those clothes.
I know Modlily takes a while to get in Canada and I was sure I was ordering way ahead of time. It is now February 15th and I am no further ahead.
- Beautiful clothes
- Poor customer service no response
- Shipping from china takes too long
Preferred solution: Deliver product or service ordered
User's recommendation: They have really nice clothes but if you are counting on your order quickly, forget about ordering from Modlily
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Christmas gift
- Long wait for merchandise
- And poor service
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t buy
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Loved the clothes I bought
- Beautiful clothes
- Size does not fit
Preferred solution: Exchange or refund of swim suit and 1 shirt
User's recommendation: Very happy with order
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Suite too. Small
- Great fashion
- None to speak of
Preferred solution: Full refund
User's recommendation: Good
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Haven’t received my order
Preferred solution: Deliver product or service ordered
User's recommendation: Good merchandise, and this is the first time I have had an issue. Hoping they make it right so I receive my suit!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Exchange
Preferred solution: Full refund
User's recommendation: If you never have to return anything, it is probably fine although their orders do take a little longer than other on line stores.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
East Ham, Newham
Very poor communication from company !!!
User's recommendation: Do not buy from this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
My order
- Tops are pretty
- Orders take too long
Preferred solution: Deliver product or service ordered
Dublin, Leinster
No confirmation of order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Order # MM240202****108513 I never received.
Not happy with no response to my note regarding not receiving my purchase and was charged for the items!!
- Always delivers
Preferred solution: Deliver product or service ordered
User's recommendation: If you do not hear anything after 2-weeks write to Modlily
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I ordered 3 dresses and oaid the expedite shipping and I haven't received the goods. It has been over 1 month and I also send messages asking for my merchandise and no reply. I am hoping it's not scam
- Scam
Preferred solution: Full refund
User's recommendation: Don't buy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Order good order
I got the order fine just wasn't patient enough for it to comeThanks.
- So far no cons all fit
Preferred solution: nothing, want all tp know order was good I just didn't wait long enough sure enough it was here I day I* wrote
User's recommendation: size was correct and quality seemed fine on this order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Return items
Preferred solution: Full refund
User's recommendation: Study the pictures & descriptions carefully, before ordering. I will be pleased with the company when I receive a credit on my Visa card.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Need an update on order
- Very satisfied with their products
- Having trouble hearing from company about my current order
Preferred solution: Deliver product or service ordered
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