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Modlily

Modlily

www.modlily.com
What is your customer experience with Modlily?

Modlily Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Modlily has 1.5 star rating based on 2288 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Pros: Cute clothes, Look of clothes on ad, That its cheap.
    Cons: Customer service, Poor customer service, Have no way of contacting anyone for refund.

  • 29% of users think that Modlily should improve its Customer Service.
    56% of users say that they won't use Modlily in the future for similar services or products.

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Media from reviews

Modlily - Sizes not true to fit
Modlily - No one helps and they want to connect you to technology dept with a $5 No Way I...Modlily - Ordered 2dresses did not like them nothing like the pictures. They say they...Modlily - Want to know when I will receive my order.Modlily - Can’t get in touch with any oneWhy buy anything there, if it doesn't work, fit, whatever it's impossible to return....Why buy anything there, if it doesn't work, fit, whatever it's impossible to... - Image 2
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Is Modlily Legit?

Trust Score is
0 / 100

Our analysis indicates that there may be concerns regarding Modlily trustworthiness. As the issues with Domain Blacklisted, DMARC Enforced and Website Popular have been reported, it's always a good idea to check Modlily reviews to learn more about other consumers' experiences.

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Top Modlily Reviews

Positive Review

"Need to return items too small"

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My sister bought clothing that is all too small and she don't have an account,so we need to know how to do a return. If you could help assist us we would...

Critical Review

"Received 1/4 of my order, no way to contact Modlily"

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My order placed over two weeks ago is still unfulfilled with 1 of the 4 items delivered but no way to contact the company. Sure, you can email for days but at...

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Barbara D Wet

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Haven, Kansas

Received 1/4 of my order, no way to contact Modlily

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My order placed over two weeks ago is still unfulfilled with 1 of the 4 items delivered but no way to contact the company. Sure, you can email for days but at the end of the tiresome request, there will be a notification saying "Sorry, your request cannot be submitted." What a joke, mostly I am mad at myself for ordering from this company. Buyer, beware.

View full review

User's recommendation: Stay far away from this company.

Anonymous
map-marker Irving, Texas

Sizes not true to fit

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Modlily - Sizes not true to fit

I ordered two tankinis in a medium and neither one of them fit. I need a large!

Im having trouble exchanging them and yall have no damn phone number. Am I stuck with them?

View full review
Anonymous
map-marker Green Bay, Wisconsin

No one helps and they want to connect you to technology dept with a $5 No Way I am getting my lawyer involved

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Modlily - No one helps and they want to connect you to technology dept with a $5 No Way I...

No one will tell me my order status or help in anyway it has been over a month. I am pissed you have my payment i have no product what eles you want me to say and no phone number for help.

I am beginning to think this is fraud. Next step is my lawyer no product I want a refund and I will not fill out any form asking for my card information.

View full review

User's recommendation: Zero

Resolved
Marcia C Kbe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: No response from the company

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Updated by user Jun 19, 2025

Company fixed the issue and I have been provided with partial refund. They keep the cost of mailing.

And supposed to refund the rest, but I have not received it yet.

They never answered their online messenger, so they finally did contact me through Facebook messenger. But it is difficult understanding them and I don’t think they understood me very well so I kind of figured they are in different country like most likely China.

Original review Jun 04, 2025

Returning a product that did not fit, mistakenly it showed that I would have store credit rather than a return to my charge card. So I emailed them back, asking them if they could change that and send me the correct code to return my product for money back to my charge card.

I never did get an answer.

I emailed and talked on their electronic texting and never got a response there either. Once I spend my store credit, I will never shop with Modlily again.

View full review
Loss:
$34
Pros:
  • No comment
Cons:
  • Misrepresent ability to communicate with them

Preferred solution: Full refund

User's recommendation: Buyer beware, they advertise that they are easy to converse with, but that is not true.

Carol B Yka

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Want to know when I will receive my order.

Modlily - Want to know when I will receive my order.

I need to know when I'll be receiving my order:

A contrast binding mid-waisted floral print tankini set Black XL 16-18 for $38.98.

The tracking number is:

296129****833740****21

I don't have an order number, only the tracking number.

View full review
Pros:
  • Nice looking suits
Cons:
  • Cannot talk to a live person

Preferred solution: Deliver product or service ordered

User's recommendation: Get a phone number to contact Modlily Customer Service directly!

Anonymous
map-marker Bristol, Bristol

Ordered 2dresses did not like them nothing like the pictures. They say they where in the sale so no return policy

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Modlily - Ordered 2dresses did not like them nothing like the pictures. They say they...

Ordered 2dresses when I wanted to return them they wanted an order no which was in the email they sent ".Never received a email from them so do not order on this site

View full review
Resolved
Audrey Z Prm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Buffalo, New York

Resolved: Difficult to navigate customer service‼

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Updated by user Jun 30, 2025

Company fixed the issue and I have been provided with full refund. Refund except for shipping ‼. Keep trying‼.

Original review Jun 15, 2025

Different to navigate customer service! Password not working then difficult to change password! Probably will not buy from here again unless it gets easier to receive return label

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Irene D Wya

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Not received order

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I made an order on Modlily on 25/04/2025 but never received my order. I put a dispute with Klarna as I was paying installments; they paused my payments to rectify the company.

They gave evidence of a photo of a van that delivered my order, but not to my address or given to me in person. I have been chatting online with Modlily to no avail. All they did was repeat themselves over and over: check with neighbours, check the courier, and I have got nowhere, so I am having to pay my installments of £80 for something I have never received.

I feel that I am the one that is being dishonest. Also, you can never download a returns label.

View full review
Loss:
$95
Cons:
  • Never answer a proper question just go round in circles

Preferred solution: Full refund

User's recommendation: Never order anything from Modlily

Andrea S Gio

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Andreasmith7666@***.net

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I have not received the full order of 4 items as of 6/23/2025. Order #M250606****44

This order includes: 1.

Yellow pocket print maxi dress size L

2. Multi color maxi dress size L

3. Black wide leg high waisted pants size M

4. Gold hollow open bangle bracelet

Another order that was due on 2 June - Jun 09 has partially missing parts:

Order number: M250527****40

1.

Tribal print beach tunic size M green

2. Navy circular short A-line dress size M. Please let me know if they are coming; if not, I would like a refund

on both orders that were charged to my PayPal account.

Andrea C. Smith

View full review
Loss:
$225
Cons:
  • You do not receiveyour order

Preferred solution: Full refund

User's recommendation: DON'T BUY SIZING IS ALSO INACCURATE

Irene D Wya

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker St Albans, Hertfordshire

Never received my order

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I have been trying to stop payments from Klarna for an order I never received Klarna stopped the payments so they could look into the issue then Klarna had received evidence of the order being delivered with a picture of a van but not at my address, so I am having to pay them £80 for a order I didn't receive the quality of customer service is non-existence apart from repeating themselves and I don't know what else I can do but pay never ever order from Modlily

View full review

User's recommendation: They are a waste of time always repeating them selves and good luck if you have to return anything

Irene h Iyo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Item not delivered

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I have not received this order.

I have used online chat several times without resolution.

Order Number M250606****74607 (1)

Order status: partially shipped

Account name: irene.houck.rn@***.com

2025-06-11 13:07:00 delivered in/at mailbox

No: 920019****918600****26 track in innersystem track

Delivered time: 2025-06-11 13:07:00

View full review

Preferred solution: Deliver product or service ordered

Kathleen L Ort

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Shipping status

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I placed an order on 6/3. I was told it would ship from 6/11-6/17.

I cant find tracking info on your website. It still says its processing. Has this been shipped yet?

I want it for a trip Im taking on 6/24. Please advise ASAP

View full review
Pros:
  • Beautiful clothes
Cons:
  • Shipping time

Preferred solution: Deliver product or service ordered

Elizabeth A Fux

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bradenton, Florida

Not getting any results

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Updated by user Jun 11, 2025

It is now June 11, almost 1 month since my initial order, they have okay. Shipped, I just uh, only part of my order which I still have not received yet.

The other half of my order is still in processing.They promised me 35% off of this order.

And I have not received one email regarding that or any updates regarding my order. I just keep speaking to the online chat with no results.

Original review Jun 03, 2025

I placed an order on the 5th of May. It is now the 4th of June and my order has not moved out of processing.

I have contacted this company for a week.Straight with no results. This is getting ridiculous.

View full review
Cons:
  • Terrible customer service unable to speak with live agents

User's recommendation: Don't order from this company.

Jill K Ezs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Wrong address written on shipping label

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My address was typed correctly on my order. The shipper entered my address wrong, so now there is another 3-day delay with the delivery company.

My order was to be here by June 6. The delivery was not until 6/10. Now, another delay because of the wrong address.

My item will not be here for an occasion I have planned. I will never order from them again.

View full review

Preferred solution: Deliver product or service ordered

User's recommendation: Do not order ifrom this company. Shipment not dependable

Lisa L Pwt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Portland, Maine

Still on live chat after an hour!

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Wish i saw the negative reviews before i ordered. There is not even way to contact them by phone and the live chat was a joke.f

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User's recommendation: Do not buy from this company

Janet H Zyq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bad return experience

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Returned a dress and never was asked if I wanted store credit or cash refunded. I see online I have store credit, which I do not want.

There is no phone number to call. They are awful.

View full review
Loss:
$40
Cons:
  • No phone access

Preferred solution: Full refund

User's recommendation: Skip it

About

Related Companies

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Summary

Modlily is a global online wholesaler that specializes in distributing clothing and apparel. The company is based in Canada and operates worldwide. Modily is one of the biggest online companies in the nation. It offers a wide range of various products such as dresses, tops, outwears, bottoms, shoes and shirts. Aside from selling clothing Modily offers a large number of accessories like necklaces, earrings, bracelets, rings and bangles. The store provides many special offers and bonuses such as free worldwide shipping, discounts for new sign-ups, VIP membership cards and others.

Modlily reviews and complaints

Modlily is ranked 1599 out of 9643 in Footwear and Clothing category

Area Served

USA

Payment Methods

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