Modlily

I ordered two tankinis in a medium and neither one of them fit. I need a large!

Im having trouble exchanging them and yall have no damn phone number. Am I stuck with them?

No one will tell me my order status or help in anyway it has been over a month. I am pissed you have my payment i have no product what eles you want me to say and no phone number for help.

I am beginning to think this is fraud. Next step is my lawyer no product I want a refund and I will not fill out any form asking for my card information.

Returning a product that did not fit, mistakenly it showed that I would have store credit rather than a return to my charge card. So I emailed them back, asking them if they could change that and send me the correct code to return my product for money back to my charge card.

I never did get an answer.

I emailed and talked on their electronic texting and never got a response there either. Once I spend my store credit, I will never shop with Modlily again.

I need to know when I'll be receiving my order:

A contrast binding mid-waisted floral print tankini set Black XL 16-18 for $38.98.

The tracking number is:

296129****833740****21

I don't have an order number, only the tracking number.

Ordered 2dresses when I wanted to return them they wanted an order no which was in the email they sent ".Never received a email from them so do not order on this site

Different to navigate customer service! Password not working then difficult to change password! Probably will not buy from here again unless it gets easier to receive return label

I have not received the full order of 4 items as of 6/23/2025. Order #M250606****44

This order includes: 1.

Yellow pocket print maxi dress size L

2. Multi color maxi dress size L

3. Black wide leg high waisted pants size M

4. Gold hollow open bangle bracelet

Another order that was due on 2 June - Jun 09 has partially missing parts:

Order number: M250527****40

1.

Tribal print beach tunic size M green

2. Navy circular short A-line dress size M. Please let me know if they are coming; if not, I would like a refund

on both orders that were charged to my PayPal account.

Andrea C. Smith

I have been trying to stop payments from Klarna for an order I never received Klarna stopped the payments so they could look into the issue then Klarna had received evidence of the order being delivered with a picture of a van but not at my address, so I am having to pay them £80 for a order I didn't receive the quality of customer service is non-existence apart from repeating themselves and I don't know what else I can do but pay never ever order from Modlily

I have not received this order.

I have used online chat several times without resolution.

Order Number M250606****74607 (1)

Order status: partially shipped

Account name: irene.houck.rn@***.com

2025-06-11 13:07:00 delivered in/at mailbox

No: 920019****918600****26 track in innersystem track

Delivered time: 2025-06-11 13:07:00

I placed an order on 6/3. I was told it would ship from 6/11-6/17.

I cant find tracking info on your website. It still says its processing. Has this been shipped yet?

I want it for a trip Im taking on 6/24. Please advise ASAP

I placed an order on the 5th of May. It is now the 4th of June and my order has not moved out of processing.

I have contacted this company for a week.Straight with no results. This is getting ridiculous.

My address was typed correctly on my order. The shipper entered my address wrong, so now there is another 3-day delay with the delivery company.

My order was to be here by June 6. The delivery was not until 6/10. Now, another delay because of the wrong address.

My item will not be here for an occasion I have planned. I will never order from them again.

Wish i saw the negative reviews before i ordered. There is not even way to contact them by phone and the live chat was a joke.f

Returned a dress and never was asked if I wanted store credit or cash refunded. I see online I have store credit, which I do not want.

There is no phone number to call. They are awful.