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I want to speak to a live person regarding a charge to my credit card. There is nothing else to say. This is more trouble than it's worth. I will not order anything else from this company EVER. Just call me already. This is stressful and I just want it resolved. Now I...
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#1332777
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Modlily - Lowsy Customer Service and Return Policies
This company sent what I ordered timely. One suit was perfect but the other needed to be returned. I went to their website expecting an Amazon type return but that was not even close. I had to send an email, then wait for an email saying my return ticket was accepted....
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1.6
I liked
  • One suit that i bought
#1323698
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My intension was to return items that were much to large even though I used Modlily's sizing chart and exchange for proper sizes. I have been unable to reach Modlily. I requested they contact me @ my email address with the procedure required. To date I have not heard...
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1.8
I didn't like
  • Sizing chart was incorrect- items much to large
  • Zero customer service
#1322080
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38 emails and counting-in less than a day. Crap company with non/stop emails asking me to rate them. Here’s your rating from me, modlily: ZERO!!
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Anonymous
Susan Smith

37 identical emails in one day, asking for my feedback countless months after the one and only transaction I had with them that utterly failed. Un.Be.Liev.A.Ble! I want NOTHIN...

1.0
#1315959
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Modlily - Non-stop emails

Since yesterday, I have been bombarded with emails from this awful company asking me to rate their service. None of the links in these emails work, especially the “unsubscribe” link. The company is in Shanghai, China, so no telling what’s going on. Anyone else getting bombarded? Aarrrggghhh!!
1.3
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1315939
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All 5 items that I ordered with this company were disappointing - not like in the pictures, but 3 were salvagable. The other 2 did not fit and I could not keep. Trying to get a refund has proven impossible, since the ticket system "did not recognize" my order number. I...
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1.2
I liked
  • Affordable prices
I didn't like
  • That they did not deliver what they advertised
  • Response to my return request
  • Unavailable chat line
#1311046
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I ordered two bathing suits and believe me-they looked NOTHING like the picture. Every single seam was puckered. They were unwearable. Lesson learned-never again. One suit was completely puckered at every seam and one really was a dress-didn't look like that in the...
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1.0
I didn't like
  • Quaility of their merchandise
#1308440
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Modlily - Horrible, just horrible website and ordering process

too detailed to waste any more of my time with you - good news, your lousy site turns out to be a blessing in disguise - now is the time for all good men to come to the aid of their country - MAGA - KAGA - YAY PRESIDENT TRUMP {{Redacted}}
#1308427
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Modlily - Produce description
I ordered a swimsuit and specifically searched underwire. Found a suit I liked. Took almost 3 weeks to get it and when I finally got it I was surprisingly pleased that the suit looked exactly like the picture then I realized that there was no underwire and I thought...
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2.1
#1307757
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Contact Modlily

Mailing Address:
HONGKONG YUZHEN E-COMMERCE CO., LIMITED
ROOM 01, 21/ F, PROSPER COMMERCIAL BUILDING, 9 YIN CHONG STREET
Kowloon, Hong Kong
Hong Kong
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This is the first time I've purchased anything from Modlily (online clothing company) and it's been a disaster. The website promotes "easy returns" for all items you're not completely satisfied with. I ordered several swim suits thinking I'd select the best one and...
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KnownSpinyDogfish
KnownSpinyDogfish

I have made this post thru "pissedconsumer.com" but have not used social media to spread my complaint. However, if this issue isn't resolved to my satisfaction I will start po...

#1307392
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