I ordered 2 items in February, and per their website the items ship within 2 days.It is now March 25 and I still have not received my items.
2 weeks After I placed my order I requested an update and subsequently asked Modlily to cancel my order. They explained that one top I ordered was a popular item and asked "can you pls wait a few extra days?" I appreciated their response as they sent me a tracking number a few hours later as if my order had shipped. 1 week later, when the tracking number showed my item had delivered to the wrong state I was furious. I emailed them and asked them for a refund.
Twice. 1 week after that they responded that my order was already dispatched and that they could not cancel my order.
Randomly, 1 week after that I received an email for a new tracking number.According to the new tracking number it is still in China.
More Review Details
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- Reason of review:
- Problem with delivery
- Product or service
- Review category
- Footwear and Clothing
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