Ask Community about Modlily

• go to modlily.com;

• sign in to your account;

• go to My Orders;

• click the Submit Ticket button beside the order you want to return/refund;

• Modlily should communicate with you in the ticket;

• after the application is approved, you should get the Return Address and RMA number in the ticket.

• via the live chat at modlily.com/contact-modlily-com-a7.html;

• via the support form at modlily.com/contact-modlily-com-a7.html;

• by email at service@modlily.com;

• via the company's social networks;

• by mail to
  Room2087, #15-3 Building, 999 Ningqiao Road Pudong, Shanghai, 201206, China.

1. Log in "My Orders"
2. Click the Return Button beside the order you want to return/refund.
3. Modlily customer service will reach out to you on the ticket, and approve your application.
4. You will get the Return Address and RMA number in the ticket as soon as your application is approved.
5. Pack the items you want to return, and ship them back by FedEx, TNT, DHL, UPS. Post Office or any other shipping policy.

According to Modlily refund policy you need to send your return tracking number and shipping company by ticket. Without this info, the company can't apply any refund for return. Once the company has received the returned item(s), Modlily customer service will apply for the refund in 7 working days. It normally takes 10-20 business days for the refund to appear on your bank account or credit card. Or 1-3 working days in PayPal (normally in 48 hours ), that depends on the original way you used.

According to Modlily return policy, to return your order, you need to:

1. Log in "My Orders", click the Return Button beside the order you want to return/refund.
2. Modlily customer service will reach out to you on the ticket, and approve your application. 
3. You will get the Return Address and RMA number in the ticket as soon as your application is approved. 
4. Pack the items you want to return, and ship them back by FedEx, TNT, DHL, UPS. Post Office or any other shipping policy. 

You can get more information about Modlily return policy by emailing at service@modlily.com

Modlily return policy states that in order to return your order you have to

1. Log in "My Orders", then click the Button beside the order/item you want to return. 
2. Modlily customer support team will get in touch with you on the ticket, and approve your application.
3. Right after the application is approved, you get the Return Address and RMA number in the ticket.
4. Pack the items you would like to return, and ship them back by any delivery company available. FedEx, TNT, DHL, UPS are recommended to avoid tax. 

You can get more information in regards to Modlily return policy by email at service@modlily.com 

Your question is rather specific and Modlily FAQ page does not have answer to it. Contact Modlily customer service for more information. Modlily contact info: email service@modlily.com, live chat 

• Click “My Orders” and log in.

• In “My Orders”, you will be able to get an overview of your order history and their status. Click "Track" button, you will be directed to a new page and see track info and link.

If you have not received your refund within the time frame stated, please contact Modlily Customer Service by email at service@modlily.com or by submitting a ticket here https://www.modlily.com/user.php?act=add_ticket&submit_type=1. You can also write to HONGKONG YUZHEN E-COMMERCE CO., LIMITED ROOM 01, 21/ F, PROSPER COMMERCIAL BUILDING, 9 YIN CHONG STREET Kowloon, Hong Kong Hong Kong.

1. Log in to "My Orders", then click Submit Ticket button beside the order you want to return/refund. 
2. Modlily Customer Service customer service will communicate with you in the ticket, and approved your application. 
3. After application approved, you will get the Return Address and RMA number in the ticket. 
4. Pack the items you want to return, and ship them back by any shipping company available, like Fedex, TNT, DHL, UPS. Post Office is recommended to avoid tax. 
5. Send them your return tracking number and shipping company by ticket. Without this info, Modlily can't apply any refund for return. 
6. Once they have received the returned item(s), their customer service will apply the refund in 7 working days. It normally takes 10-20 business days for the refund to appear on your bank account or credit card. Or 1-3 working days in PayPal (normally in 48 hours ), that depends on the original way you used. 
7. Please note that Modlily is not responsible for missing, damaged, or packages lost in transit.

According to the Modlily return and exchange policy, if you are not 100% satisfied with the items you received, the company will gladly accept your return&exchange within 30 days of receipt, please make sure items are in new condition. Note that overdue requests may not be accepted. In order to exchange your items, please follow the instructions below:

• Log in "My Orders", then click the Submit Ticket Button beside the order you want to exchange.

• Modlily customer service will communicate with you in the ticket, and approved your application. Please pay attention to the reply they sent every time.

• After application approved, you will get the Return Address and RMA number in the ticket.

• Pack the items you want to return, and ship them back by any shipping company available, like Fedex, TNT, DHL, UPS. Post Office is recommended to avoid tax.

• Once you have returned the order, please send the return information, then they will arrange the resend immediately.