Modlily Questions and Answers
items lost in transit, unable to reach company.
how in the H does anyone get in contact with an actual person in this company ??? they messed up on my address and so I still haven't received my items and if I select return/refund it goes nowhere HELP
How do I get a return shipping label?i I’m returning two tops and exchanging a small for a medium swimsuit
Are there people working at this time? I’m trying to get a pre-paid shipping label and I don’t seem to be getting anywhere.i’ve been trying for two days and I get know answers.
Can you send me a return label for a dress I purchased?The dress is beautiful but not the right fit. The dress does not fit properly.
Could you send me a return label? I do not have a printer.
I been asking a simple request for a return Label. Instead you charging my PayPal account without notifying me in advance of this charge. I did not get the answer I need … therefore I will contact PayPal to take off this payment to my account. It’s a RIP OFF.
How do I get a refund.
They charged me 2 times for the same item. I am not paying 1.00 to join something to get my question answered.
Did not receive what I ordered yet and it has been taken off my credit card. Need to know what's going on with it
How do You get someone to reply to you?I have been trying to return an item for some time. The return button does not work. I have reached out numerous times and have not received any help!
- go to modlily.com;
- sign in to your account;
- go to My Orders;
- click the Submit Ticket button beside the order you want to return/refund;
- Modlily should communicate with you in the ticket;
- after the application is approved, you should get the Return Address and RMA number in the ticket.
To get more information about your order, please contact the Modlily customer care team:
- via the live chat at modlily.com/contact-modlily-com-a7.html;
- via the support form at modlily.com/contact-modlily-com-a7.html;
- by email at service@modlily.com;
- via the company's social networks;
- by mail to Room2087, #15-3 Building, 999 Ningqiao Road Pudong, Shanghai, 201206, China.
Live chat should be available Monday to Thursday: 9:00PM - 11:30PM, 1:00AM - 6:00AM EST.
How do I change or cancel my order?I mistakenly ordered the wrong item
Customers are not allowed to cancel paid orders by themselves. You shall submit a ticket on the company website and request to cancel. Modlily customer service will help and apply a refund.
How do I send items back for a refund.
they are way to big
- Log in "My Orders"
- Click the Return Button beside the order you want to return/refund.
- Modlily customer service will reach out to you on the ticket, and approve your application.
- You will get the Return Address and RMA number in the ticket as soon as your application is approved.
- Pack the items you want to return, and ship them back by FedEx, TNT, DHL, UPS. Post Office or any other shipping policy.
How to get some money back from returns.
I spent $171.08 On 3/20/2019. This was an order for several swimsuits.
I went to send 3 suits back. No return address to send them back, so I went to the PO and they helped me ...Nothing! I have a name J. John Received on 4/9/2019.
Tracking # is 786475****32 I am a retired person, and need to have the refund for the 3 swimsuits I sent back. Thank you
According to Modlily refund policy you need to send your return tracking number and shipping company by ticket. Without this info, the company can't apply any refund for return. Once the company has received the returned item(s), Modlily customer service will apply for the refund in 7 working days. It normally takes 10-20 business days for the refund to appear on your bank account or credit card. Or 1-3 working days in PayPal (normally in 48 hours ), that depends on the original way you used.
how do i retune.
I am trying to get address to return items getting no were
According to Modlily return policy, to return your order, you need to:
You can get more information about Modlily return policy by emailing at service@modlily.com
Need to exchange 2 tops sent size SMALL, I ordered size MEDIUM.Here do I return these? Nothing in the package gives me information!!
- Log in "My Orders" tab, then click the Button beside the order you want to return/refund.
- As soon as Modlily customer service receives the ticket, your application is approved.
- After application approved, you will get the Return Address and RMA number in the ticket.
- Pack the items you want to return, and ship them back by any shipping company available, like Fedex, TNT, DHL, UPS. Post Office is recommended to avoid tax.
No one ever gets their money back. I placed an order over two months ago. They took my money and never shipped a single thing. Each time I chat with a person they LIE. Tell me it’s processing. When I cancelled the order they never communicated back to me. They basically stole my money.
Unfortunately, according to the information taken from the Modlily website, the customers can contact company customer support only via email, live chart, or social media.
what email address ????? I couldn't find one and forget live chat that never connects still looking for a resolution