Modlily Questions and Answers
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items lost in transit, unable to reach company
how in the H does anyone get in contact with an actual person in this company ??? they messed up on my address and so I still haven't received my items and if I select return/refund it goes nowhere HELP
How do I send items back for a refund
they are way to big
- Log in "My Orders"
- Click the Return Button beside the order you want to return/refund.
- Modlily customer service will reach out to you on the ticket, and approve your application.
- You will get the Return Address and RMA number in the ticket as soon as your application is approved.
- Pack the items you want to return, and ship them back by FedEx, TNT, DHL, UPS. Post Office or any other shipping policy.
How to get some money back from returns
I spent $171.08 On 3/20/2019. This was an order for several swimsuits.
I went to send 3 suits back. No return address to send them back, so I went to the PO and they helped me ...Nothing! I have a name J. John Received on 4/9/2019.
Tracking # is 786475491032 I am a retired person, and need to have the refund for the 3 swimsuits I sent back. Thank you
According to Modlily refund policy you need to send your return tracking number and shipping company by ticket. Without this info, the company can't apply any refund for return. Once the company has received the returned item(s), Modlily customer service will apply for the refund in 7 working days. It normally takes 10-20 business days for the refund to appear on your bank account or credit card. Or 1-3 working days in PayPal (normally in 48 hours ), that depends on the original way you used.
how do i retune
I am trying to get address to return items getting no were
Need to exchange 2 tops sent size SMALL, I ordered size MEDIUM.
Here do I return these? Nothing in the package gives me information!!
- Log in "My Orders" tab, then click the Button beside the order you want to return/refund.
- As soon as Modlily customer service receives the ticket, your application is approved.
- After application approved, you will get the Return Address and RMA number in the ticket.
- Pack the items you want to return, and ship them back by any shipping company available, like Fedex, TNT, DHL, UPS. Post Office is recommended to avoid tax.
Need address to return swimsuit. Was sent wrong size by company.
Return ticket is T6502827234 Was told I would hear from someone in one business day. Have have heard from no one.
Order number- MM1904121952424152. I received a XL when I ordered a 2XL.
Please instruct me on how to return and and address to return it. Thank you.
Modlily return policy states that in order to return your order you have to
You can get more information in regards to Modlily return policy by email at service@modlily.com
How can I remove your adds? They come up constantly.
Let me know how to keep the Modlily adds off my screen. They come up constantly.
Your question is rather specific and Modlily FAQ page does not have answer to it. Contact Modlily customer service for more information. Modlily contact info: email service@modlily.com, live chat
I received an email that they couldn't deliver my package
I gave my address in Tucson, Az as I was supposed to receive it before I left for East Wenatchee, WA. If I knew it was going to take so long to get the package I WOULD HAVE GIVEN MY address here. the address here is Bonnie McSherry 4824B NW Cascade Ave East Wenatchee, WA 98802
I put in an order. I have received no confirmation
I put in an order with you on May 2 and you have been paid by paypal. I have received no conformation from you that you received the order and when I checked You say I have no current orders. Pls check into this and contact me,
- Click “My Orders” and log in.
- In “My Orders”, you will be able to get an overview of your order history and their status. Click "Track" button, you will be directed to a new page and see track info and link.
You credited by bank acct thru paypal for an order on 4/24 not rec'd
transaction #9S424019PA853630H in the amount of $29.95. My old Email was ewchism@charter.net
I am waiting on a refunds of over $200.00 from last year. I have sent in all the paperwork you have requested.
I demand a phone call TODAY to 618-830-9891 in the USA. VERY ANGRY WITH YOUR SERVICE!!!! I WOULD NOT RECOMMEND YOUR SITE TO ANYONE!!!
If you have not received your refund within the time frame stated, please contact Modlily Customer Service by email at service@modlily.com or by submitting a ticket here https://www.modlily.com/user.php?act=add_ticket&submit_type=1. You can also write to HONGKONG YUZHEN E-COMMERCE CO., LIMITED ROOM 01, 21/ F, PROSPER COMMERCIAL BUILDING, 9 YIN CHONG STREET Kowloon, Hong Kong Hong Kong.
Have not received my top (invoice# MM1904122033449227
Ordered April 12, 2019 at $29.70
Need help with returns
I would love to provide details but there was no paperwork in the split order. Order was for Diane Lillis, 4 Spruce Drive, Sussex, Nj 07461. I tried to register at the return die but no luck registration did not complete.
- Log in to "My Orders", then click Submit Ticket button beside the order you want to return/refund.
- Modlily Customer Service customer service will communicate with you in the ticket, and approved your application.
- After application approved, you will get the Return Address and RMA number in the ticket.
- Pack the items you want to return, and ship them back by any shipping company available, like Fedex, TNT, DHL, UPS. Post Office is recommended to avoid tax.
- Send them your return tracking number and shipping company by ticket. Without this info, Modlily can't apply any refund for return.
- Once they have received the returned item(s), their customer service will apply the refund in 7 working days. It normally takes 10-20 business days for the refund to appear on your bank account or credit card. Or 1-3 working days in PayPal (normally in 48 hours ), that depends on the original way you used.
- Please note that Modlily is not responsible for missing, damaged, or packages lost in transit.
Forgot my password, need to re-create my password account.
I have attempted to purchase new items today and cannot recall my password. My email is psable@cox.net, though I forgot my password since I had not purchased anything in recent months. I am totally frustrated and need help to re-create my account.
i do not have my order number, how do i return my items for smaller size?
I ordered size large according to your size chart, and 4 items I purchased are extremely large. I'd like to return these items for a smaller size.
Please send me instructions on returning these items. Thank You, Beverly Williams.
There is a reference number on my envelope from you, Ref. #75154113K1a89N1C0, not sure if this is order number .
According to the Modlily return and exchange policy, if you are not 100% satisfied with the items you received, the company will gladly accept your return&exchange within 30 days of receipt, please make sure items are in new condition. Note that overdue requests may not be accepted. In order to exchange your items, please follow the instructions below:
- Log in "My Orders", then click the Submit Ticket Button beside the order you want to exchange.
- Modlily customer service will communicate with you in the ticket, and approved your application. Please pay attention to the reply they sent every time.
- After application approved, you will get the Return Address and RMA number in the ticket.
- Pack the items you want to return, and ship them back by any shipping company available, like Fedex, TNT, DHL, UPS. Post Office is recommended to avoid tax.
- Once you have returned the order, please send the return information, then they will arrange the resend immediately.
Where are the products made and shipped from?
Where is my order
This is not right you charged my account $120.98. I have not received the clothing I bought.
Not right.
No phone number to contact you. Please reply
The Modlily Customer Help page states that after shipping the order out, the company will email you the tracking number and the link. Sometimes the email may go to the junk/spam folder. Please have a look. If you still don't find it, please login My Orders, and click Track Button, you will find the tracking number and the link. Please note that as it is international shipping, the logistics company needs some time to transfer the package and upload the tracking information into the internet. This period normally takes 1-3 working days. So if you still don't get any track information after 3 days of shipment, please contact Modlily Customer Service by logging in My Order and submitting a ticket.
i placed an order on april 4 and i don't even have a ship date yet. how do I know what I ordered is even coming
my order # is MM1903251052182374
According to the Modlily FAQ page, after shipping the order out, they will email you the tracking number and link. Sometimes the email may go to the junk box. Please have a check. If you still don't find it, please log in to My Orders, and click Track Button, you will find track number and link. Please note that after Modlily receiving the payment, they will start to process the order. If your order needs confirmation or authorization, they will send the confirm email to your payment account email. Please pay attention to the email box. Only after your confirmation, your order can be under processing. Processing usually takes 2-4 business days (while some items may need 6-10 business days). Modlily will send you an email if the processing time takes longer than expected. Processing time is displayed on the product detail page and the shipping time doesn’t include the processing time. If you still don't get any tracking information after 3 days of shipment, please contact Modlily Customer Service by logging in My Order and submitting a ticket.
i paid for items i havent receive i would to know where my items are
i placed two orders with modlily and would like the items or my money back
where is the return label to download?????????????
I am trying to return a bathing suit which is clearly defective. it has an oil odor, and the suit is all unraveled.
coming apart. I have contacted this website at least 20 times and so far, have no answer that makes any sense to me. the last one was that someone was to email me a return label in an hour. Yeah, right.
What a joke this company is. wish I had read the reviews as I never would have ordered anything from them. I now am getting ready to seek legal counsel. and also the Better Business Bureau in Rhode Island.
I have never had in my lifetime, this much trouble in dealing with a co. online. I want my refund and also want the return postage for sending it back IT WAS DEFECTIVE!!!!!!!!
AND I SHOULD NOT HAVE TO PAY FOR RETURN POSTAGE OR ANY OTHER SHIPPING AND HANDLING. SO, WAKE UP MODLILY, YOU WILL BE SEEING ME IN A COURTROOM SOON.