1.0
Details
I purchased items, they arrived and were not as described. I returned, with PROOF of delivery and NEVER received my refund. I received a return number, and sent it priority mail. Priority Mail automatically comes with a tracking number. I followed the tracking number...
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1 comment
June C
#1613374

Fast forward to December of 2018. Still no refund. FRAUD.

Review
#1400880 Review #1400880 is a subjective opinion of poster.
Cons
  • This website is a scam
  • Fact they are rip off merchants and clearly get away with it
  • Have no way of contacting anyone for refund
Reason of review
Not as described/ advertised
Loss
$75
Preferred solution
Full refund
Tags
  • Scam
  • Modlily Scam

Modlily Clothing Review

1.0
Details
NEVER EVER ORDERING FROM HERE AGAIN. Not the same as the picture at all and customer service is a joke. Messaging for no refund and you have to pay shipping to China. That's basically the price of the outfit. The WORST COMPANY EVER
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Review
#869150 Review #869150 is a subjective opinion of poster.
Product
Modlily Clothing
Reason of review
Not as described/ advertised

Modlily Shipping Service Review

Ordered 2 dresses 2 weeks ago was told it would take a week and have no gotten my items. Please return my money or send my things.
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Review
#866349 Review #866349 is a subjective opinion of poster.
Service
Modlily Shipping Service
Reason of review
Order processing issue

Modlily Shipping Service Review

I placed my order last Saturday never received my tracking number nothing but took money from my account this site is a scam scam scam u can't call can't email nothing
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Review
#866252 Review #866252 is a subjective opinion of poster.
Service
Modlily Shipping Service
Reason of review
Order processing issue
Worst decision I ever made buying from this company. Customer service is via email and they never answer your question. *** company
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1 comment
Anonymous
#1170248

I ordered from them too. They are in China and go by several different names (I ordered through Dress Lily).

Never received the original order or back order. After about a month I contacted their shipping companies, as DL sent e-mail confirmations the orders were sent but wouldn't answer my inquiries. After getting the answer from their shipping companies we sent them I hope you get your orders I contacted my credit card company and disputed the charge. DL disputed my dispute by sending thumb nail size pictures of the supposed packages.

I disputed again saying this wasn't proof I received my orders.

After four months of back and forth I got my $138 and some change back. NEVER AGAIN!

Review
#861119 Review #861119 is a subjective opinion of poster.
Service
Modlily Customer Care
Reason of review
Poor customer service

Modlily Swimsuit Review

1.0
Details
I bought 2 suits the same size. One fit and the other was gigantic - obviously mis-sized. They refused to let me return it, even at my own cost. They ste obnoxious and rip-offs.
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Review
#851721 Review #851721 is a subjective opinion of poster.
Product
Modlily Swimsuit
Reason of review
Not as described/ advertised
1.9
Details
Ordered a bathing suit. THEY SENT THE WRONG ONE! Not even remotely similar to the one I ordered. Contacted them about it and I've been going back and forth with them. "send us a pic of the one you ordered". I did that, then I get "send us a pic of the wrong one that...
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4 comments
Anonymous
#1165445

Wow, I am literally going through the exact same thing with Modlily but my ticket has literally been going on for FOUR months now and they tried to pull the same *** with me about trying to give me 15% off of my next purchase...I said HECK NO!!! They have been going back and forth with me.

I even sent the wrong items back to them and have sent them full proof of everything. They only difference between your situation and mine is that I ordered and paid for two different swimsuit and some other items. I have done every single thing that they requested out of me and I have 100% full proof of everything. I even contacted my attorney whom has now gotten an attorney from China involved.

My bank, attorney, and myself have tried to reach them vigorously through out the course of these past four months. They have officially stolen my money and committed fraud. I also just wrote a review on here about an hour ago. They truly are the worst company in the world!!!

There are soooo many bad reviews on here for their company. They should truly be ashamed of themselves.

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Resolved
Review
#835867 Review #835867 is a subjective opinion of poster.
Product
Modlily Swimsuit
Pros
  • Affordable prices
Cons
  • Wont give full refund
  • Are scammers
  • Offers small percentage of refund
Reason of review
Poor customer service
Loss
$30
Preferred solution
Full refund
Tags
  • Won t Five Full Refund
Ordered several items. Took over a month. Tried to use tracker - they do not respond in a timely fashion. Clothing: Horrible quality - items are NOT what they appear to be in the pictures. In addition, sizes are not accurate. Ordered XL shirt - though the cheap...
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1 comment
Bertie
#1161144

Thanks for your feedback.

We have been devoting to offer good products with low price, but it maybe up to your expectation.

So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive.

After we get the return package, 100% refund will be issued.

Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply. Please mention that you are from pissedconsumer.

Best Regards,

Review
#832549 Review #832549 is a subjective opinion of poster.
Product
Modlily Shirt
Reason of review
Bad quality

Notification | Modlily review from Philadelphia, Pennsylvania

This is my first time ordering from Modlily and to date very scared that my credit card was charged and no notice about my order. NOT A GOOD START PLEASE RESPOND ASAP SO FAR DISAPPOINTED. I ordered 2 bathing suits 10 days ago and to date have not received any notice as to when I will be receiving them. The only notice was to state that my payment went through. Please let me know when my order will arrive. I will give you 24 hours notice and if I do not receive notice or suits I will be calling Better Business Office. Maureen Valeriano maureen.valeriano@yahoo.com 1698 Fulling Mill Rd Langhorne, PA 19047
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5 comments
Bertie
#1160684

First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.

Anonymous
#1143826

I ordered 1 bathing suit over 3 weeks ago and still have gotten mine and don't know how to get in touch with them. If you find out anything please let me know. Lichon.jacey@gmail.com

Anonymous
#1144160
@Anonymous

Same here, ordered on March 25th and have heard nothing after putting in 2 "tickets". I paid through PayPal and just filed a dispute through them.

Debbie

Anonymous
#1143789

I am experiencing the same thing! I ordered a bathing suit on March 30th and account was debited and there has been no communication since then!

I tried calling the number and got nothing. Plus every time I go to login it says my password is invalid, but then I try to get a new password and it says my email is invalid!!

Anonymous
#1143759

I ordered March 24, today April 12, no bathing suit. But money came out of my account days ago!

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Review
#828633 Review #828633 is a subjective opinion of poster.
Cons
  • Customer service unresponsive
Reason of review
Poor customer service

Contact Modlily Customer Service

Website:
Mailing Address:
ROOM 01, 21/ F, PROSPER COMMERCIAL BUILDING, 9 YIN CHONG STREET
Kowloon, Hong Kong
Hong Kong
All Modlily Contacts

Modlily Products and Services Reviews

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Modlily - Swimsuit Review from Philadelphia, Pennsylvania

Paid for 3 day delivery been over a week still not here
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1 comment
Anonymous
#1131230

Good luck! I paid for express delivery a month ago and have yet to receive my package, but they took my money the day I purchased the items.

I checked the status of the order once a week for 3 week. The status didnt change from processing until last week which was week 3.

Review
#813924 Review #813924 is a subjective opinion of poster.
Product
Modlily Swimsuit
Reason of review
Problem with delivery