No customer service | Modlily review from Levittown, Pennsylvania

1.0
Details
I ordered over $100 worth of clothing from this company. The quality and sizing are awful and they lie about easy returns. Do NOT buy from this company!!!
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Review
#1624670 Review #1624670 is a subjective opinion of poster.
Product
Modlily Clothing
Reason of review
Bad quality

Ordered two tops July2 have not received them | Modlily review from New Ringgold, Pennsylvania

After reading all the reviews I am sorry I ordered from this company. I have a feeling I loss 53.00$ I will pass the the word not to deal with this company. Thinking about getting a Lawyer.
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Review
#1588667 Review #1588667 is a subjective opinion of poster.
Product
Modlily Top
Reason of review
Problem with delivery
Loss
$53

Terrible company | Modlily review from Erie, Pennsylvania

Bought a top and never received a refund. Stay awAy from these clowns
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Review
#1490201 Review #1490201 is a subjective opinion of poster.
Product
Modlily Top
Reason of review
Return, Exchange or Cancellation Policy

Trying to return items I don'care for. | Modlily review from Scranton, Pennsylvania

I received the items 2 days ago. I don't like the way they fit. When I try their so called easy return, It says my email is incorrect and I'm unable to go any further. They should have a return slip with the items in the envelop I got in the mail. I'll be stuck with these shirts because there is no way to get in touch with this company. I will never buy form this horrible company again. I hope everyone who reads these complaints does the same. this company is a scam.
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Review
#1475772 Review #1475772 is a subjective opinion of poster.
Service
Modlily Customer Care
Pros
  • Never again
Reason of review
Poor customer service
Loss
$83
Preferred solution
Full refund
1.0
Details
I purchased items, they arrived and were not as described. I returned, with PROOF of delivery and NEVER received my refund. I received a return number, and sent it priority mail. Priority Mail automatically comes with a tracking number. I followed the tracking number...
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1 comment
June C
#1613374

Fast forward to December of 2018. Still no refund. FRAUD.

Review
#1400880 Review #1400880 is a subjective opinion of poster.
Cons
  • This website is a scam
  • Fact they are rip off merchants and clearly get away with it
  • Have no way of contacting anyone for refund
Reason of review
Not as described/ advertised
Loss
$75
Preferred solution
Full refund
Tags
  • Scam
  • Modlily Scam
I ordered two tops and never recieved them. Tried contacting this company multiple times to no avail... This is all a scam... They took the money quickly and no tops....... Stay away from this site. I am not the only one that has been scammed.. I have read the reviews...
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Review
#1361773 Review #1361773 is a subjective opinion of poster.
Service
Modlily Shipping Service
Reason of review
Poor customer service
Loss
$66
Preferred solution
Full refund

HORRIBLE EXPERIENCE | Modlily review from West Mifflin, Pennsylvania

1.0
Details
Order was placed 10/15/16, my credit card was charged, but 14 days later and my items still have not been received. I can not contact the company by phone and their website says "live chat" is available, which is a total lie. I was sucked in by the cute dresses, which are fairly inexpensive, but had I known they shipped from China I would not have placed an order. I am more than pissed off, I'm upset that a company can get away with this kind of business practices. Needless to say, I will be contacting my credit card immediately to dispute these charges since this is obviously FRAUDULENT!
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2 comments
Anonymous
#1239981

Finally received my two dresses...sizing is SO SMALL, I ordered Larges, but in actuality they are X-Small...and since they come from China, I will not pay to ship back. I am making it my mission to let others know about this experience...

Anonymous
#1234879

I will never order from them again. I still have not received my dress ordered 10/10/16 and I didn't know I was ordering from China.

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Review
#945851 Review #945851 is a subjective opinion of poster.
Service
Modlily Shipping Service
Cons
  • Never received my order
Reason of review
Poor customer service
Loss
$50
Preferred solution
Let the company propose a solution
Tags
  • Modlily Poor Customer Service

Modlily - Customer Care Review from Duboistown, Pennsylvania

Very difficult to contact customer service. Returns are very hard to initiate and they will only give you partial refund if the item isn't damaged or they sent the wrong item. It took almost a month to receive my item. They will only allow a return if you contact them to get a return authorization. I had to email them because the international phone number from China posted on their website was invalid. Then they did not reply with instructions on how to return my item. Terrible experience. Stick with Amazon.
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Review
#921304 Review #921304 is a subjective opinion of poster.
Service
Modlily Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Short Review on September 14, 2016

1.1
Details
What a joke paid for dress and two day shipping and two weeks later still no dress and now no customer service please don't waste ur time!!!
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Review
#918909 Review #918909 is a subjective opinion of poster.
Reason of review
Poor customer service

Contact Modlily Customer Service

Website:
Mailing Address:
ROOM 01, 21/ F, PROSPER COMMERCIAL BUILDING, 9 YIN CHONG STREET
Kowloon, Hong Kong
Hong Kong
All Modlily Contacts

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UGH | Modlily review from Elverson, Pennsylvania

Would never buy from again. Two of the XXL women's blouses would fit a 10 year old! Seem to be well made. Of course receiving them takes forever. They do not respond to inquiries. I feel they are very deceptive in sizing. You really have no idea where things are shipping from. I would never order from them again because of their lack of response and cost of returning items and the time it would take in trying to get it all worked out. They should not be allowed to sell in US unless they adapt the clothing they sell here to our sizing. Just a big headache and not worth it.
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Review
#897080 Review #897080 is a subjective opinion of poster.
Product
Modlily Blouse
Reason of review
Not as described/ advertised