My Grandmother tried returning a couple sweaters because they fit way too small for her. She could not figure it out so I tried to help.

When I read the return policy, it stated that returns would have to be approved by a customer service representative. I went to the contact us page. The website shows four ways to get ahold of there customer service reps but none of them work. The phone number asks for a credit card number to place the call.

The live chat link will not let you speak with anyone without an order number and the order number I was given is not valid. This site is a total ***!

I feel they took advantage of my Grandma. DO NOT BUY FROM THEM!

Product or Service Mentioned: Modlily Sweater.

Reason of review: Poor customer service.

Monetary Loss: $150.

Preferred solution: Full refund.

Modlily Cons: Bad business practices, Stinks like chemicals, Not being allowed to return the unwearable items.

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