If you are reading these reviews before ordering you are smarter than I was.I have ordered many nice thing from Zulily and they stand behind what they sell.
I ordered a solid color layered dress from ModLily and got one that was kind of the same style but the underdress was a totally different color and fabric. When I contacted them they said they would give me a partial refund if I returned it. Why do they think I am supposed to pay all the shipping both ways for their mistake? I contacted Paypal and explained the problem to them since I paid through them just for protection against this type of seller.
They suggested I escalate it from a inquiry to a case, which I did. They said I would get a refund if I returned it with tracking at my expense. It wasn't shipped to me with tracking but I understand any seller this dishonest would deny receiving it back unless you have trackable shipping. I then called my credit card company and explained to them that what I received did not match what I ordered and that I had offered (unsuccessfully) to return it at the seller's expense.
The credit card company checked it out and returned all my money to me. Anyone want an ugly dress cheap - you can find this one at Salvation Army.
PS Once I contacted them about the dress I realized they deleted the order from my onsite account so I couldn't leave a review there.Really sleezy!
This person wrote the review because of bad quality of modlily dress from Modlily and attached a photo. Reviewer claimed that he or she lost $23 and wants Modlily to read this review and look into the issue (if any).
The most disappointing in user's experience was that they did not deliver what they advertised. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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