State: North Carolina City: Charlotte Clear all filters (14 of 2840 reviews match)
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Delivery Service Review

Took weeks to get my order. Little small but think it will be ok. Will not order from them again. Should have checked the reviews prior to placing my order.
#951188
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Add another disgusted, angry consumer to the list. I placed two orders with this company for the first time and it will be the last! I never received my orders nor a refund. Customer service is a joke, you might as well say they are fund raisers. JUST, SO WRONG! ...
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Anonymous
Anonymous

As I told another reviewer of Modlily, you should be able to dispute the charge with your bank. Explain to your bank that you never received the order. They should be able to ...

1.3
#945201
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Modilly. ..,This is a terrible company. I have been waiting for two weeks for my item. When I noticed it been two weeks, I cancel my Order. Now it's a month in half and I'm still waiting for my refund. They will charged you $3.00 for handling ( I don't understand why...
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#893446
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I purchased a bathing suit in my size and when it came from Shanghai, the bathing suit looked like it would fit someone in junior sizes. When I asked for a return authorization number, this is what they sent me: How about we apply 15% refund for the trouble to you...
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1.0
#881132
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Modlily Dress Review

Do Not Order from Modlily I ordered a pink Sundress 2 sizes Larger, than my oringal size. I received dress 1 month later. Thats a Child size. NOT adult size. ( I WENT BY SIZING CHART) IM TALL TO I WANTED DRESS TO BE LONG. IT JUST FITS OVER MY HEAD. DO NOT ORDER FROM THEM ITS IN CHINA, NOT CANADA. PLEASE SPEAD THE WORD. PISSED X CUSTOMER. 1ST AND LAST TIME, BUYING FROM MODLILY.
1.3
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#877448
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Modlily Customer Care Review

Cheap! Not true to size and customer service is horrible. I asked to return and they want me to 'just keep it' because the price was 'moderate' and shipping will cost money. I will never buy anything from them again, tried twice.
1.4
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
I didn't like
  • Have no way of contacting anyone for refund
  • Unwilling to provide return address
  • Sizes are completely off
#874855
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RUDE, RUDE RUDE!!!!! I paid an upcharge to get my item quicker and they took weeks before telling me that the item was out of stock!!! You cannot call them and get a live voice!!! POOR CUSTOMER SERVICE, BUYER BEWARE!!!
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Modlily
Modlily

Thank you for your valuable feedback.I wish to start off by telling you that we are extremely sorry about the situation.I have followed up your case and our team will solve it...

Anonymous
Anonymous

If your expecting quality then you are ordering from the wrong place. These people do not give a rats *** about you, your size, your complaint...they take your money and the r...

1.0
#851947
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Dress was not of good quality, shorter than expected and very cheaply made. It is hard to contact customer service for a refund or exchange. When I did contact them the site explains instructions that has the customer paying for shipping to and fro and all costs seem...
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Modlily
Modlily

First of all, sorry for any inconvenience that it may bring. We have been devoting to offer good products with low price, but it maybe up to your expectation. You could return...

#842395
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Didnt never get contacted back I put in plenty of tickets tried to call number not in service dress had a hole in it poor quality. Wish i looked at reviews there wasnt no reviews on the website. Took a long time to recieve it had to keep buggn about that. pissed...
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Modlily
Modlily

Thanks for your feedback. We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the co...

1.0
I didn't like
  • Bad customer service
  • No call back or respond
  • Quality
#835844
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Contact Modlily

Mailing Address:
HONGKONG YUZHEN E-COMMERCE CO., LIMITED
ROOM 01, 21/ F, PROSPER COMMERCIAL BUILDING, 9 YIN CHONG STREET
Kowloon, Hong Kong
Hong Kong
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Bathing Suit Review

Customer service is poor. They will not respond in to your order status telephone number provided is a non working number. Which I would have did my research before plz ring my order & allowing the company to have my banking information.
#821214
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