Short Review on November 07, 2016

Took weeks to get my order. Little small but think it will be ok. Will not order from them again. Should have checked the reviews prior to placing my order.
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Review
#951188 Review #951188 is a subjective opinion of poster.
Reason of review
Order processing issue

Modlily - Shipping Service Review from Charlotte, North Carolina

1.3
Details
Add another disgusted, angry consumer to the list. I placed two orders with this company for the first time and it will be the last! I never received my orders nor a refund. Customer service is a joke, you might as well say they are fund raisers. JUST, SO WRONG! JUSTICE WILL PREVAIL!
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1 comment
Anonymous
#1235270

As I told another reviewer of Modlily, you should be able to dispute the charge with your bank. Explain to your bank that you never received the order.

They should be able to help you. I used to work in accounts receivable at a hotel and I handled charge backs from banks.

I did this myself on one occasion. Banks are really good at working with you on this type of dispute.

Review
#945201 Review #945201 is a subjective opinion of poster.
Service
Modlily Shipping Service
Reason of review
Order processing issue

Review in Footwear and Clothing category from Charlotte, North Carolina | Modlily review

Modilly. ..,This is a terrible company. I have been waiting for two weeks for my item. When I noticed it been two weeks, I cancel my Order. Now it's a month in half and I'm still waiting for my refund. They will charged you $3.00 for handling ( I don't understand why they are charging me for something that never went out ) pls pls don't order from this company. You will never be able to get in touch with anyone . The number is someone cell phone
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Review
#893446 Review #893446 is a subjective opinion of poster.
Reason of review
Order processing issue

NEVER BUY FROM THIS SITE-IT'S A RIP OFF | Modlily review from Charlotte, North Carolina

1.0
Details
I purchased a bathing suit in my size and when it came from Shanghai, the bathing suit looked like it would fit someone in junior sizes. When I asked for a return authorization number, this is what they sent me: How about we apply 15% refund for the trouble to you and you can sell it or send it to someone who can wear, ok? if you return the item, it will take a long time to ship back and it will cost too much, it is not worth, right? I am reporting them to the Attorney General!!!
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Review
#881132 Review #881132 is a subjective opinion of poster.
Product
Modlily Swimsuit
Reason of review
Poor customer service
Loss
$50
Preferred solution
Full refund
Tags
  • swimsuits

Modlily Dress Review

1.3
Details
Do Not Order from Modlily I ordered a pink Sundress 2 sizes Larger, than my oringal size. I received dress 1 month later. Thats a Child size. NOT adult size. ( I WENT BY SIZING CHART) IM TALL TO I WANTED DRESS TO BE LONG. IT JUST FITS OVER MY HEAD. DO NOT ORDER FROM THEM ITS IN CHINA, NOT CANADA. PLEASE SPEAD THE WORD. PISSED X CUSTOMER. 1ST AND LAST TIME, BUYING FROM MODLILY.
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Review
#877448 Review #877448 is a subjective opinion of poster.
Product
Modlily Dress
Reason of review
Not as described/ advertised

Modlily Customer Care Review

1.4
Details
Cheap! Not true to size and customer service is horrible. I asked to return and they want me to 'just keep it' because the price was 'moderate' and shipping will cost money. I will never buy anything from them again, tried twice.
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Review
#874855 Review #874855 is a subjective opinion of poster.
Service
Modlily Customer Care
Cons
  • Unwilling to provide return address
  • Sizes are completely off
  • Have no way of contacting anyone for refund
Reason of review
Return, Exchange or Cancellation Policy

Modlily - Customer Care Review from Charlotte, North Carolina

1.0
Details
RUDE, RUDE RUDE!!!!! I paid an upcharge to get my item quicker and they took weeks before telling me that the item was out of stock!!! You cannot call them and get a live voice!!! POOR CUSTOMER SERVICE, BUYER BEWARE!!!
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2 comments
Bertie
#1162991

Thank you for your valuable feedback.

I wish to start off by telling you that we are extremely sorry about the situation.

I have followed up your case and our team will solve it for you. Can you please submit a ticket?

Our customer service will resolve the problem in 1-2 working days. Please mention that you are from pissedconsumer website.

Anonymous
#1162531

If your expecting quality then you are ordering from the wrong place. These people do not give a rats *** about you, your size, your complaint...they take your money and the rest is forgotten by them.

I am waiting on a package for 4 weeks lol ... the tracking system sucks as its in chinese lol

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Review
#851947 Review #851947 is a subjective opinion of poster.
Service
Modlily Customer Care
Reason of review
Poor customer service
Dress was not of good quality, shorter than expected and very cheaply made. It is hard to contact customer service for a refund or exchange. When I did contact them the site explains instructions that has the customer paying for shipping to and fro and all costs seem...
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1 comment
Bertie
#1157029

First of all, sorry for any inconvenience that it may bring.

We have been devoting to offer good products with low price, but it maybe up to your expectation.

You could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive.

After we get the return package, 100% refund will be issued.

Please contact us by a website ticket. Our customer service will always reply in 1 working day.

Hope for your understanding and best wishes.

Best Regards,

Review
#842395 Review #842395 is a subjective opinion of poster.
Service
Modlily Shipping Service
Reason of review
Problems with payment
1.0
Details
Didnt never get contacted back I put in plenty of tickets tried to call number not in service dress had *** in it poor quality. Wish i looked at reviews there wasnt no reviews on the website. Took a long time to recieve it had to keep buggn about that. pissed costumber...
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1 comment
Bertie
#1161200

Thanks for your feedback.

We have been devoting to offer good products with low price, but it maybe up to your expectation.

So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive.

After we get the return package, 100% refund will be issued.

Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply. Please mention that you are from pissedconsumer.

Best Regards,

Review
#835844 Review #835844 is a subjective opinion of poster.
Product
Modlily Dress
Cons
  • Bad customer service
  • No call back or respond
  • Quality
Reason of review
Bad quality

Contact Modlily Customer Service

Website:
Mailing Address:
ROOM 01, 21/ F, PROSPER COMMERCIAL BUILDING, 9 YIN CHONG STREET
Kowloon, Hong Kong
Hong Kong
All Modlily Contacts

Modlily Products and Services Reviews

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Latest Question

Modlily Questions

Bathing Suit Review

Customer service is poor. They will not respond in to your order status telephone number provided is a non working number. Which I would have did my research before plz ring my order & allowing the company to have my banking information.
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Review
#821214 Review #821214 is a subjective opinion of poster.
Reason of review
Poor customer service