order money service customer refund items customer service number return dress

Make sure any company is reputable that you deal with | Modlily review from Conover, North Carolina

5.0
Details
I made an order on October 24th. I received notification that payment had been received by Modlily. I have not received my purchase yet, and notifications stopped. The last notification almost a week ago, was that it was ready for pick-up in China. Today is now November 12th. So it has been 19 days now. They said the most it would take was 9 days. I had 2 trips to take, and was hoping to take it on both, but thought, at worst, I could take it on second. Been back from second for almost a week. I am still holding out hope that this company is a reputable company and will still send my purchase to me. I am hoping I receive it very soon.
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1 comment
Anonymous
#1803752

Why would you post 5 star review? You do not have your items , yet and may be never will.... Please correct your review and post the one with a review after you receive your purchase....

Review
#1706237 Review #1706237 is a subjective opinion of poster.
Service
Modlily Shipping Service
Reason of review
Order processing issue

Very frustrated with your company | Modlily review from Hickory, North Carolina

My name is Margaret Stober, I placed an order today and I asked for free shipping, but was charged for speedy delivery, Also, I put in the coupon code and it would not take it. The computer would not let me go back. now I was charged for to much shipment and received nothing for the coupon code. I could not get a ticket. Also Please call me at 843-297-3215. ery very frustrated
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Review
#1573845 Review #1573845 is a subjective opinion of poster.
Reason of review
Problems with payment

Product Return | Modlily review from Holly Ridge, North Carolina

Don't buy anything from this website. I received the blouse I ordered, but it is big enough for 2 people to wear so I wanted to return it. The website is a complete joke, and when you click on the return button, it just keeps sending you back to the sign in page. I had a feeling that this might not be a good thing, which is why I only ordered 1 blouse. I placed my order through Pay Pal, and they sent an email to Modlily (don't know what will come of it). If nothing else, I have them fighting for me. DO NOT ORDER ANYTHING FROM MODLILY, YOU WILL BE STUCK WITH IT IF YOU DON'T LIKE IT OR IT DOESN'T FIT. Coming from Shanghai China, I should have known better. LESSON LEARNED.
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Review
#1551026 Review #1551026 is a subjective opinion of poster.
Product
Modlily Blouse
Reason of review
Return, Exchange or Cancellation Policy
Loss
$30
Preferred solution
Full refund
You have only made 5 accounts right????? What a waste of my time viewing a ripoff of another ripoff RIPOFF!!!! SHAME ON ALL OF YOU DISGUSTING PILES OF S--T¡!!!!!! I ALONG WITH MY FIRM WILL HAVE YOU SHUT DOWN-------SOON. !!!!!!
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1 comment
Anonymous
#1634888

This company DOES NOT live up to its Return Promise. There is no way to directly communicate with customer service.

They make it so absolutely difficult to return, hoping you will give up and they get to keep your money and you have they are useless garment. Do not purchase from this company.

Review
#1454002 Review #1454002 is a subjective opinion of poster.
Service
Modlily Customer Care
Reason of review
Poor customer service

Short Review on November 07, 2016

Took weeks to get my order. Little small but think it will be ok. Will not order from them again. Should have checked the reviews prior to placing my order.
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Review
#951188 Review #951188 is a subjective opinion of poster.
Reason of review
Order processing issue

Horrible Quality, Horrible Customer Service! | Modlily review from Raleigh, North Carolina

1.2
Details
Don't ever order from this company. They do NOT stand by their products!! Their products are horrible - very, very low quality. They are in China, so it takes a month or more to get your order. I ordered a sweater from them. When it arrived it was at least 2 sizes too small. To return it, you have to take pictures of the item and send it to them, then you have to wait for them to respond. Of course, they never do. STAY AWAY FROM THIS COMPANY! I lost $33 and I'm just glad it wasn't more. They advertise on Facebook too - don't be taken in by the pictures of their clothes. What you receive is NOT what they advertise. They should be shut down.
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Review
#950960 Review #950960 is a subjective opinion of poster.
Product
Modlily Sweater
Cons
  • Clothes are the worst quality i have every seen
Reason of review
Bad quality
Loss
$33
Preferred solution
Full refund

Modlily Shipping Service Review

1.0
Details
I ordered a sweater dress October 13th. My credit card was charged. I never received the dress. I got an email the last of of October, that it was shipped. It's now November 4th.... I never received it!!
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Review
#949209 Review #949209 is a subjective opinion of poster.
Service
Modlily Shipping Service
Reason of review
Order processing issue
Placed an order for Modlily on 10.20.16 and like the others here, I fear I have been bamboozled.. I have yet to receive the order. I have yet to receive contact from the company.. I did however notify my financial institution of fraudulent activity in regards to this...
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1 comment
Anonymous
#1237955

I,too, placed an order on 10/21 shipping 1 zip up sweater to CA. Nope, still haven't received it. I've all but given up.

Review
#948321 Review #948321 is a subjective opinion of poster.
Service
Modlily Shipping Service
Reason of review
Problem with delivery

Modlily - Shipping Service Review from Charlotte, North Carolina

1.3
Details
Add another disgusted, angry consumer to the list. I placed two orders with this company for the first time and it will be the last! I never received my orders nor a refund. Customer service is a joke, you might as well say they are fund raisers. JUST, SO WRONG! JUSTICE WILL PREVAIL!
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1 comment
Anonymous
#1235270

As I told another reviewer of Modlily, you should be able to dispute the charge with your bank. Explain to your bank that you never received the order.

They should be able to help you. I used to work in accounts receivable at a hotel and I handled charge backs from banks.

I did this myself on one occasion. Banks are really good at working with you on this type of dispute.

Review
#945201 Review #945201 is a subjective opinion of poster.
Service
Modlily Shipping Service
Reason of review
Order processing issue

Contact Modlily Customer Service

Website:
Mailing Address:
ROOM 01, 21/ F, PROSPER COMMERCIAL BUILDING, 9 YIN CHONG STREET
Kowloon, Hong Kong
Hong Kong
All Modlily Contacts

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Review in Footwear and Clothing category from Charlotte, North Carolina | Modlily review

Modilly. ..,This is a terrible company. I have been waiting for two weeks for my item. When I noticed it been two weeks, I cancel my Order. Now it's a month in half and I'm still waiting for my refund. They will charged you $3.00 for handling ( I don't understand why they are charging me for something that never went out ) pls pls don't order from this company. You will never be able to get in touch with anyone . The number is someone cell phone
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Review
#893446 Review #893446 is a subjective opinion of poster.
Reason of review
Order processing issue