1.1K views 1 comment
Featured 100% full
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Location
Product or Service Quality

This company is an absolute scam.First, I got an email saying my payment never went through.

Okay, that's fine, so I place the order again. Second, they charge me for the second time I ordered it. 5 days later, I'm charged for the first order. ????

I put in a service ticket explaining what happened. Before I got a response the dress had come in the mail. It looked NOTHING like it did on the website (I have attached the pictures of both). It looked like a Halloween dress!

My little sister was supposed to wear this to her homecoming!!! She put it on AND CRIED!!!! At this point, I am irate. By the time I finally get a response from Modlily, she says she can fix my second payment by sending me a second dress.

WHAT IN THE *** AM I GOING TO DO WITH TWO OF THESE HORRIBLE THINGS? She continues in her helplessness by saying that my "BEST OPTION would be to give as a gift or sell online" ....... Am I the only one who sees the wrong in this sentence alone? Alright, so I'm to the point, I'm just going to return the dress & cancel the sending of the second one that I never wanted in the first place, but "Oh I forgot to tell you that the second one has already shipped out in a matter of about 3.5 seconds since I told you we would send you another one" ..

So, they can't cancel what's already been sent out. It's gonna be 30 dollars to return them, and she only wants to give me 60% of my money back???? That leaves me with less money than I had to begin with?

Basically, I will never use this website again & I suggest you don't either.You know, unless you WANT your sweet baby sister left crying in a COSTUME without a real homecoming dress..

Review about: Modlily Dress.

Reason of review: Bad quality.

Monetary Loss: $60.

Preferred solution: Full refund.

I didn't like: Product quality, Quality of products.

Had an Experience with Modlily?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
#1127836

I ordered this exact same dress for my daughter for Homecoming.I said the exact same thing, it looks like a Halloween costume!

It's hideous.I will NEVER order from this place again!

You May Also Like

Modlily - SCAM, SCAM, SCAM Modlily "I ordered a sweatshirt on 2-2 and paid for expedited shipping to get by Valentine's Day.My confirmation email said it would be "shipped within 1-4 days following payment."..." Read more Modlily - Honest as it gets, so far so good with first time order Modlily "First time customer of Modlily Live in central Wisconsin Placed order on Nov. 29, 2016, paid via Pa Pal, order arrived Dec. 19, 2016. Item 1.) Pink coat...it's as shown..." Read more Modlily - Huge hole in Dress! Modlily "Just received 2 dresses from Modlily! One has a huge hole under the arm and down the side! No phone number to reach them! Customer service is horrible! I have..." Read more Modlily - Cheap, nasty and nothing like the photo!! Modlily "I ordered and paid for a dress from Modlily. I expected a silky/satin well made champagne coloured dress (see first photo). What actually arrived was a rough see through..." Read more Rodan and Fields - LASH BOOST - Consumers Beware!! Rodan and Fields "Curious- why does last boost contain lye? And people put this on their eyes! ("Sodium hydroxide"- NaOH).... Although caustic soda is not a systemic toxin, it is however extremely corrosive..." Read more Schwans does not honor their coupons Schwans "I had never heard of Schwans until I got a coupon for $25 off your first order in something I ordered in the mail. I was very excited about the..." Read more Bank Of America - BOA fails to protect customer from real fraud case Bank Of America "My credit card been phone scammed on April. I have all the evidence, police report. BUT: 1, BOA custermer service push you around in different departments, let you waiting, holding..." Read more Frontier Communications - From "No-contract" to Surprise 2-year agreement! Frontier Communications "Called Frontier on May 1, 2017 to see what they had to offer and was given a price quote for service that included a bundled TV/Internet/Home phone. I asked multiple..." Read more