16 comments
100% full Not resolved

This is a fraudulent overseas company that sells poor quality goods, and will not accept returns despite advertising full refunds if returned within 14 days.The scam is that they have absolutely no intention of providing an address for returns, and instead use several stall tactics in a very transparent attempt to ensure that your 14 days will elapse.

The swimsuit I ordered took weeks to arrive and when it finally did, it was highly defective and very poorly sized. It is not a matter of Asian sizing- no human female could wear this particular garment, due to the ridiculously incorrect proportions. The top was literally falling off of me (and I wear a D-cup) and yet the bottom was at least 3 sizes too small, despite the fact that I am much larger on top than on the bottom, and therefore normally have the exact opposite problem with correctly proportioned swimsuits. Additionally, there was very obvious shoddy craftsmanship, sloppy stitching, and hanging pieces of excess fabric in more than one place.

When I attempted to return it, as per their advertised policy, I noticed that although I could not find an address to send it to anywhere on their site (where it is pretty obvious that English is not their first language) they nonetheless did manage to make it very clear that returns would not be accepted unless returned to the correct address. I therefore attempted to use their "Live Chat" link to get help as to the address and the correct procedure, but never even received a response. I then submitted a "ticket" as per their instructions, in a further effort to get my question answered. What followed was a succession of stall tactics designed to prevent me from returning my item, and to ensure that my 14 days (time allotted for a full refund) would elapse.

I was asked to explain why I was returning it, which I had already done, and when I did explain a second time, again requesting the address, I was then asked to provide photographs. I complied with their request, provided the photographs, and begged them, yet again, to provide the address for returns. I have asked for the address a total of FOUR times, and have still not received it. I was completely astonished that their next incredibly inappropriate tactic was to actually suggest that I should avoid the shipping fee by either gifting or selling the item myself, and by obtaining a store credit instead.

This was after I had already requested the address multiple times and had assured them I was prepared to pay the shipping costs. Their final reply to me was, "so you're saying you want to pay the expensive shipping fee?" despite the fact that I had already made my intentions crystal clear to to them more than once. There is no possible explanation for someone asking a question that's already been answered repeatedly, other than the truth- which is that they were continuing to stall in an attempt to waste my time and use up my allotted number of days in which I can return the item for a full refund. They obviously have no intention whatsoever of honoring their legal obligation to accept my return, or to provide a full refund as advertised.

I have already posted about this company on social media, and fully intend to report then to the Better Business Bureau, the Attorney General's Office, my credit card company, and PayPal.

This is the most dishonest, unethical company I have ever had the misfortune to deal with.They prey upon innocent, hard working people, and they need to be stopped.

Review about: Black Wnd White Striped Tankini.

I didn't like: Timeliness of delivery, Fraudulent advertising, Poor quality product, Dishonest and unethical customer service, Refusal to accept returns.

Review #843473 is a subjective opinion of a user.

1.4
Price Affordability
Staff
Website
Discounts and Special Offers
Value for money
Diversity of Products or Services
Delivery Service
Customer service
Warranty
Advertised vs Delivered
Product or Service Quality
Exchange, Refund and Cancellation Policy
Location
PRODUCT OR SERVICE
Modlily Swimsuit
Reason of Review / Monetary Loss Poor customer service / $23
Preferred solution Full refund

Had an Experience with Modlily?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
Norridgewock, Maine, United States #1265812
I wish I had read this site before ordering from these crooks. Ordered beginning of October and received a fake tracking number and site and never received anything. PayPal is handling this for me now. Pathetic people trying to rip people off!
Pottsie
Woodstock, Georgia, United States #1171941
I'm dealing with them now. I have yet to receive an address to return the HORRIBLE swimsuit I ordered. I'm so frustrated at this point!
Modlily
#1160534
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply. Please mention that you are from pissedconsumer.
Anonymous
to Modlily Louisville, Kentucky, United States #1256355
Then just put the address on here so everyone can return their stuff, stop stalling!
Anonymous
#1158784
You hit the nail right on the head. Everything that you have described is happening to me as well. Its beyond ridiculous. They are stalling and I have requested several times for return address. There site says "Free Shipping for your order and 30 days easy return." What a joke. They now say that I can return the items but that I have to bear the shipping (which is fine) as well as the 40% handling fee they are charging, which they do not advertise in their return policy. Ridiculous
Cindy
Fort Bragg, North Carolina, United States #1158343
The same thing happened to me. I ordered from Sammy or whatever $100 worth of stuff & they are the same rip off. Not true to size, cheap material, etc. Buyer beware of these little known online companies.
Anonymous
#1158036
Yep, SAME thing is happening to me now too. Only they had the audacity to offer a 20% refund to save me the shipping costs. ?!? Um no. Full refund you scam of a company!!!! And I agree with the posters that say credit card companies should block them. These guys need to be run out of business. I feel *** for being duped by them. You know the old adage "If it sounds too good to be true..."
Anonymous
#1157955
Just had the same experience ! So angry !
Anonymous
#1157539
I had the exact same situation with them! Terrible!
Modlily
#1157022
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
We have been devoting to offer good products with low price, but it maybe up to your expectation. You could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.
Best Regards,

You May Also Like

"Absolutely terrible. Looks absolutely nothing like what was advertised. We measured everyone and followed their sizing guide and checked multiple times.... You can clearly see this 'dress' is NOTHING like..." Read more
"Soo my birthday is arriving and I wanted something fresh and new to west to my 60th birthday party, the dress on the left is what I ordered. The hot..." Read more
"I ordered 2 items in February, and per their website the items ship within 2 days. It is now March 25 and I still have not received my items. 2..." Read more
"I ordered my wife a jacket from ModLily .com in a 3XL and when it arrived, a week longer than promised, it barely fit my daughter who wears a medium...." Read more
"I purchased the service Jan. 26. The phone number they gave me did not work. They gave me a second phone number and still it did not work. Then they..." Read more
"I always faced a lot of trouble with all my coursework writing projects. Fortunately a friend introduced me to Coursework Bliss UK who have then helped me a lot with..." Read more
" The complaints abut Pearson Ed. software reflects my experiences with this courseware, its slow and there is no learning going on at all. I am surprised that the Math Dept...." Read more
"I joined Poshmark to order a lululemon item for a birthday gift. Found the item and ordered it, received confirmation and waited for it to be shipped. Received an email..." Read more