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I sent back my order and did not get reimbursed. | Modlily

2.0
Details
I ordered 2 swim suits July 7 via Paypal. I thought the order was lost, so I got another suit from a different vender. Over 3 weeks later, after I had reported it lost, the package came. I tried to return order to Modlily at my own expense, in original packaging with receipts and bar codes, and so far $59.12 has not been reimbursed to my card. I sent the package, including a letter, on August 14. I have copies of all. Please reimburse my card, as I assume you received my package. Thank you, Laura May
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Review
#1655726 Review #1655726 is a subjective opinion of poster.
Product
Modlily Swimsuit
Reason of review
Problem with delivery
Loss
$59
Preferred solution
Full refund

Worse Bikini Top Clasp | Modlily

1.5
Details
Bought a bikini. The color is great. The top though has a sliding clasp that comes undone at the slightest movement. I put in a ticket per Modlily's Return process. I received an email with a link to "Reply" as well as a link to communicate with Modlily. Neither link works. Now I have a bikini top that is totally unwearable. I like what I see on their website, but I would not recommend buying from a company that refused to assist customers after their purchase, Total lack of real customer service. Ticket (ID:T0175229668)
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Review
#1643901 Review #1643901 is a subjective opinion of poster.
Product
Modlily Swimsuit
Pros
  • Very little
Cons
  • Refunds difficult to nonexistent
Reason of review
Poor customer service
Loss
$30
Preferred solution
Full refund
Tags
  • Just Please Answer My

Haven'received what I ordered | Modlily in Lehigh Acres, Florida

1.5
Details
I ordered a swimsuit three weeks ago still haven't got it vacation is over could you please tell me where it is at Kitty Carpenter jscarp116@hotmail.com
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Review
#1572062 Review #1572062 is a subjective opinion of poster.
Product
Modlily Swimsuit
Reason of review
Problem with delivery
Loss
$31
Preferred solution
Deliver product or service ordered

Don’t order! | Modlily

1.6
Details
No email confirmation and non-existent customer service for returns!
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Review
#1465277 Review #1465277 is a subjective opinion of poster.
Product
Modlily Swimsuit
Reason of review
Return, Exchange or Cancellation Policy
1.5
Details
2 months later, Modlily still claims that they will issue my refund in 7-10 days. That has been going on for 2 months. Every time I email them, I get a very friendly, nice email back, and then nothing happens. No refund, no nothing. They keep claiming that it will be...
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2 comments
Anonymous
#1587743

Note : dealing with someone 10,000 miles away who doesn't speak your language or use your alphabet vs. patronizing the local mall 5 miles away where your friends and neighbors work and shop is a losing proposition by simple dynamics. Nothing could possibly be worth the trouble and waste of time you've described.

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Review
#1388625 Review #1388625 is a subjective opinion of poster.
Product
Modlily Swimsuit
Pros
  • Pictures online
Cons
  • No number to contact customer care
Reason of review
They have my money, and I have nothing.
Loss
$75
Preferred solution
Full refund
1.6
Details
Lowsy Customer Service and Return Policies - Modlily
This company sent what I ordered timely. One suit was perfect but the other needed to be returned. I went to their website expecting an Amazon type return but that was not even close. I had to send an email, then wait for an email saying my return ticket was accepted....
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1 comment
Anonymous
#1737417

Same problem ..no invoice in package ..very difficult to return items I live in Bergen county so I will deliver myself !!

Review
#1323698 Review #1323698 is a subjective opinion of poster.
Product
Modlily Swimsuit
Pros
  • One suit that i bought
Reason of review
Return, Exchange or Cancellation Policy
Tags
  • Exchange And Resolution
  • Modlily Scam
  • Modlily China
1.8
Details
I have been unable to reach Modlily. I requested they contact me @ my email address with the procedure required. To date I have not heard from them. So I am filing a grievance with PayPal. I have already paid for the items thru PayPal. When the items arrived there was...
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1 comment
Anonymous
#1642568

I too had to return items and am out $50.

Review
#1322080 Review #1322080 is a subjective opinion of poster.
Product
Modlily Swimsuit
Cons
  • Zero customer service
  • Sizing chart was incorrect- items much to large
Reason of review
Return, Exchange or Cancellation Policy
Loss
$101
Preferred solution
Full refund
Tags
  • Modlily Bad Return Policy
2.1
Details
Produce description - Modlily
I ordered a swimsuit and specifically searched underwire. Found a suit I liked. Took almost 3 weeks to get it and when I finally got it I was surprisingly pleased that the suit looked exactly like the picture then I realized that there was no underwire and I thought...
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Review
#1307757 Review #1307757 is a subjective opinion of poster.
Product
Modlily Swimsuit
Reason of review
Not as described/ advertised
Loss
$12
Preferred solution
They need to make sure ALL produce descriptions are correct

Messed up bathing suit after washing. | Modlily

2.3
Details
I bought a tankini swimsuit. After washing it the padding in the bra bunched up and the bottom part of the suit has big gathers in it like it was stitched wrong. I need to contact them but i am not sure where to go. I am most unhappy
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Review
#1306981 Review #1306981 is a subjective opinion of poster.
Product
Modlily Swimsuit
Reason of review
Bad quality

Contact Modlily Customer Service

Website:
www.modlily.com
Mailing Address:
ROOM 01, 21/ F, PROSPER COMMERCIAL BUILDING, 9 YIN CHONG STREET
Kowloon, Hong Kong
Hong Kong
All Modlily Contacts

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No reply from company for damaged item | Modlily

1.8
Details
I ordered bathing suit and it fit fine, however, when I clipped the back, the clip immediately broke. Then when I took it off, the seam in the from tore a little. This suit seems very cheaply made and I want a refund. I have tried contacting the company 4 times and have yet to receive a reply. There seems to be no other way to contact about this issue besides writing an email. I am very dissapointed and willl never recommend this company to anyone, nor will I order from them again!
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Review
#1092134 Review #1092134 is a subjective opinion of poster.
Product
Modlily Swimsuit
Reason of review
Damaged or defective