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They take forever to send the item and the sizes are really | Modlily

1.7
Details
They want to give you some $ off to keep it
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Review
#1147816 Review #1147816 is a subjective opinion of poster.
Product
Modlily Sweater
Reason of review
Bad quality

What a complete load of *** | Modlily

2.1
Details
My two garments were nothing like the photos at all - I wouldn't put these on my dogs let alone wear them myself!!!! Finally got them to give me the address to return stuff - this is what they wrote "Customers shall only return by post office or registered mail, in case of tax and duty in China. Any tax is charged, customers pay for it. Your RMA is XXXXXXX please write this number in the Remark column. Below is our address : Yang Xing Room281, #15-3 Building, 999 Ningqiao Road, Pudong , Shanghai, 201206, China phone, 021-60526980 After you send it back ,please offer us the tracking number . And we will send you the refund once we get the package and the refund does not include the shipping fee,the most we can refund is 60% of the order. Thank you . Absolute *** - never ever again will I be tempted to buy from anywhere advertising like this in China!!!!
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Review
#992355 Review #992355 is a subjective opinion of poster.
Product
Modlily Sweater
Pros
  • Website and the fake photos look great
Cons
  • Clothes when delivered nor the refund policy
Reason of review
Return, Exchange or Cancellation Policy
Loss
$80
Preferred solution
Full refund

Sizing is completely wrong | Modlily

1.5
Details
I ordered two sweaters in XXL, what arrived was labeled XXL, but in reality is a size small at best. Not the same cut as the image online either. Do NOT order from this web site, when I tried to do an exchange or refund, their web site sends you in circles. There is also a note that you must pay for shipping in both directions for an exchange. Let's think about this, shipping to and from China will probably be equal to the cost of the sweater. DO NOT be enticed by the cute images, the product is not the same when it arrives.
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Review
#991391 Review #991391 is a subjective opinion of poster.
Product
Modlily Sweater
Pros
  • Clothing ads
Cons
  • Products
Reason of review
Not as described/ advertised
Loss
$66
Preferred solution
Let the company propose a solution
Tags
  • Reurn Policy Ripoff
  • Petrol Smell
  • Modily No Returns

WORST COMPANY I EVER ORDERED FROM | Modlily

1.6
Details
Their sizing is really off. I ordered 2XL to be safe. I am normally an XL or 1XL. I ordered 2 sweaters. One was like a 3XL on me, I was swimming in it. The other 2XL wouldn' even fit over my shoulders. When I looked up the return policy it is the worst ever. If they shipped the proper size that you ordered and it doesn't fit, you PAY both their shipping to you and the shipping back. There are all types of caveats about the return of the item that I doubt you get a small refund, if any. Just not worth it to me. My suggestion, by American.
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2 comments
Elizabeth
#1270480

I took the time to go to the Modlily website and it clearly states on their refunds/returns page that the customer pays for return shipping if they approve your return in the first place. There are so many bad reviews yet you ordered anyway and should have simply read their terms before ordering. You have no one to blame but yourself as this company is notorious for poor quality and small clothing.

Anonymous
#1271934
@Elizabeth

Don't Put people down - do not bully.

Modlily should be shut down for improper practices. Incorrect sizing is a horrible practice.

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Review
#990460 Review #990460 is a subjective opinion of poster.
Product
Modlily Sweater
Cons
  • Refund policy
Reason of review
Return, Exchange or Cancellation Policy
Loss
$62
Preferred solution
Full refund

Contact Modlily Customer Service

Website:
www.modlily.com
Mailing Address:
ROOM 01, 21/ F, PROSPER COMMERCIAL BUILDING, 9 YIN CHONG STREET
Kowloon, Hong Kong
Hong Kong
All Modlily Contacts

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