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Horrible Customer Service!!! | Modlily in Oceanside, California

2.2
Details
Horrible Customer Service!!! - Modlily
Tried to return a blouse that was too small. I generated 2 return tickets and hace never heard anything more on how to return the blouse This company is not customer friendly. I will NEVER order from them again. And I’m out of $35....
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Review
#1628717 Review #1628717 is a subjective opinion of poster.
Product
Modlily Shirt
Reason of review
Return, Exchange or Cancellation Policy

No contact | Modlily

2.3
Details
I have been trying to get info on how to do an exchange for same shirt different size. I cannot get anyone to respond to me. I have emailed. This should not be this difficult. They don’t have a phone??!!!
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Review
#1561321 Review #1561321 is a subjective opinion of poster.
Product
Modlily Shirt
Reason of review
Return, Exchange or Cancellation Policy

DO NOT ORDER FROM THIS COMPANY | Modlily

1.7
Details
Despite their VERY slow shipping process, I ordered a jacket for my daughter and a shirt. I checked measurements and sizes on the Size Chart provided. I was confident that I had ordered the correct size. When we got our order (a month and a half later) BOTH item were WAY too small and the shirt didn't even look like it was shown on the picture. When I emailed costumer service, they told me (in very broken English) that all sizes are in Asian sizes and that they run 2 sizes smaller. This was NOT advertised on their sizing chart! When I asked for an exchange or a full refund. They told me that they would accept a return if I pay for the refund back to China IN FULL and I would only receive 20% of my money back. WHAT?!?!?! Very very very very poor costumer service and poor business. I will NEVER NEVER NVER ship Modliy again and you shouldn't either.
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Review
#987053 Review #987053 is a subjective opinion of poster.
Product
Modlily Shirt
Pros
  • Stylish clothes
Cons
  • Pictures do not match actual product
  • Clothes are mis-sized
Reason of review
Poor customer service
Loss
$90
Preferred solution
Full refund
Tags
  • Bad Product Delivery
1.5
Details
I emailed Modlily's customer service because I ordered a shirt for my wife.It was the very first Christmas present I ordered way back on December 10th. It did not come until after Christmas, which is an outrageous amount of time. If it was coming from overseas, still...
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Review
#983317 Review #983317 is a subjective opinion of poster.
Product
Modlily Shirt
Reason of review
Return, Exchange or Cancellation Policy
Loss
$35
Preferred solution
Full refund

Will NOT give me my money back! | Modlily in Glendale, Arizona

1.6
Details
I ordered 3 items from Modlily on February 2nd, 2016, paid for them and have waited over a MONTH. Yet it is still telling me that it has not been shipped yet! I tried contacting them about shipping it but they told me they would ship it the next business day. So I waited. It is now March 16 and they won't reply back to my messages about giving me my refund. DO NOT EVER GO ON THIS WEBSITE! EVER! I LEARNED MY DANG LESSON. I will call my bank to see if they can cancel that transaction.
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1 comment
Anonymous
#1128702

I'm with you. Placed an order January 29th. I finally got an email this wk saying it was shipped but the tracking number isn't working :(

Review
#811222 Review #811222 is a subjective opinion of poster.
Product
Modlily Shirt
Pros
  • Prices
Cons
  • Lack of customer service
  • Terrrible return and exchange policy
  • No refund for unshipped items from months ago
Reason of review
Fair pricing
Tags
  • Ripped-off
  • clothes online
  • Delivery Issue
  • Unshipped Items

Do not buy from this company | Modlily in Cambridge, Massachusetts

2.2
Details
I ordered over $160 worth of cloths from this company. I was very careful to order the correct size, and I even order items larger because Asian companies run small. Despite all this most of the cloths were far too small, and really bad quality. One shirt had the sleeves sown shut. I wanted to return the items, however they only offer you 60% back, and you need to pay for shipping, which ultimately meant I only would get 40% back. DO NO ORDER FROM THIS COMPANY, IT IS NOT WORTH IT!!!!!!!!!
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Review
#742308 Review #742308 is a subjective opinion of poster.
Product
Modlily Shirt
Pros
  • That its cheap
Cons
  • Sizes are completely off
  • Really bad quality
  • Bad return policy
Reason of review
Not as described/ advertised
Loss
$160
Preferred solution
Full refund

Modlily Shirt Review

2.0
Details
Worst ever. Bought two shirts. One had a black stain on it that looked like permanent marker. The other was ripped. Both took about 5 weeks to come. I will never order from this site again.
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Review
#675394 Review #675394 is a subjective opinion of poster.
Product
Modlily Shirt
Reason of review
Damaged or defective

Contact Modlily Customer Service

Website:
www.modlily.com
Mailing Address:
ROOM 01, 21/ F, PROSPER COMMERCIAL BUILDING, 9 YIN CHONG STREET
Kowloon, Hong Kong
Hong Kong
All Modlily Contacts

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