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Misrepresents their products | Modlily in Redmond, Washington

1.0
Details
Shirt I ordered was listed as "sequin embellished". Pffft maybe China doesn't know what a sequin is, because this shirt has ZERO sequins. Rip off and they are full aware it isn't worth my time, energy or money to ship back. Won't be back.
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Review
#1686016 Review #1686016 is a subjective opinion of poster.
Product
Modlily Shirt
Reason of review
Not as described/ advertised

Terrible | Modlily in Orange Park, Florida

1.0
Details
I was lucky when the shirt turned out to be junk I got in touch with my credit card company and they cancelled the payment.
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Review
#1661701 Review #1661701 is a subjective opinion of poster.
Product
Modlily Shirt
Reason of review
Bad quality

Horrible Customer Service!!! | Modlily in Oceanside, California

2.2
Details
Horrible Customer Service!!! - Modlily
Tried to return a blouse that was too small. I generated 2 return tickets and hace never heard anything more on how to return the blouse This company is not customer friendly. I will NEVER order from them again. And I’m out of $35....
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Review
#1628717 Review #1628717 is a subjective opinion of poster.
Product
Modlily Shirt
Reason of review
Return, Exchange or Cancellation Policy

Cannot reach customer service! | Modlily

I needed to get an exchange on a shirt, but their return steps are a joke! You put the Order number into their system to try to get into their return system and it loops you back into the login screen. Last time I order from this company! Wtf
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Review
#1621227 Review #1621227 is a subjective opinion of poster.
Product
Modlily Shirt
Cons
  • Return steps online dont work
Reason of review
Poor customer service
Loss
$29
Preferred solution
Ability to return item for a refund
Tags
  • Impossible Return Criteria

Ripped off and stolen from this *** despicable company | Modlily

1.0
Details
This is a shady despicable company I am a first-time customer I gave them $91 of my money for two shirts I only received one shirt and I am not happy with the way the other shirt looks I'm disgusting and I want my money back. they purposely do not have a phone number because they know they're screwing over the people in the world to steal from them this company needs to be shut down NOW !!!!! I will have them investigated if I do not get my damn money back
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Review
#1582259 Review #1582259 is a subjective opinion of poster.
Product
Modlily Shirt
Reason of review
Problems with payment
Loss
$9100
Preferred solution
Let the company propose a solution
1.3
Details

Update by user Aug 05, 2019

Thanks to PayPal, my money was refunded in full as requested. I provided the documentation that showed that Modlily asked me repeatedly to cancel my dispute request with PayPal so they could return my money. That was a ploy; PayPal told me not to do that because I...

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Resolved
Review
#1579014 Review #1579014 is a subjective opinion of poster.
Product
Modlily Shirt
Pros
  • Cheap prices
  • Big selection
Cons
  • Terrible quality
  • Web site is confusing
  • Cheats you on returns
Reason of review
Bad quality
Loss
$103
Preferred solution
Full refund
Tags
  • Return Policy Ripoff
  • Terrible Quality
  • Unreliable Delivery

The product I ordered will not get here for July 4th | Modlily

I want to cancel my order M1906210556453830 I wanted it to get here before July 4th but it will not according to your time frame so please cancel the order. Julie Widett
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Review
#1564905 Review #1564905 is a subjective opinion of poster.
Product
Modlily Shirt
Reason of review
Order processing issue
Loss
$26
Preferred solution
Full refund

No contact | Modlily

2.3
Details
I have been trying to get info on how to do an exchange for same shirt different size. I cannot get anyone to respond to me. I have emailed. This should not be this difficult. They don’t have a phone??!!!
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Review
#1561321 Review #1561321 is a subjective opinion of poster.
Product
Modlily Shirt
Reason of review
Return, Exchange or Cancellation Policy
2.8
Details

Update by user Jul 14, 2019

Received a refund in short order.

Update by user Jul 14, 2019

Update: customer service responded right away. Received a refund within a couple weeks, so I’m very please with that. I may order again at a later time.

Original review posted by user Jun 14, 2019

Received 6 shirts, arrives within a couple weeks and I was surprised by that. Material of 4 shirts was interesting, rather silky-and stretchy, no real complaint there. I’m trying to return 4 shirts. Return label will not load, saying zip code is not an integer. There’s...
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1 comment
Anonymous
#1703509

Update as of 6/17/19. After emailing their customer service about this review, I was emailed a return postage label and RMA#. Since it’s shipping to New Jersey, the countdown begins...

Resolved
Review
#1559231 Review #1559231 is a subjective opinion of poster.
Product
Modlily Shirt
Reason of review
Return, Exchange or Cancellation Policy

Contact Modlily Customer Service

Website:
www.modlily.com
Mailing Address:
ROOM 01, 21/ F, PROSPER COMMERCIAL BUILDING, 9 YIN CHONG STREET
Kowloon, Hong Kong
Hong Kong
All Modlily Contacts

Modlily Reviews

  1. 1299 reviews
  2. 327 reviews
  3. 73 reviews
  4. 33 reviews
  5. 33 reviews
Modlily reviews

BAD COMPANY | Modlily

1.2
Details
BAD COMPANY - Modlily
Ordered 2 shirts in the largest size they have but they were too small, not using USA sizes. They took a long time to arrive. I started the online return and there are a lot of hoops to jump through including taking pictures of you wearing the clothes. I did all of that but when i went to complete it i keep getting the message "object, object" and i can't complete the return. The number for customer service is in a foreign country. They have never responded. I think that it may have to do with i wanted my full refund returned to my pay account, i did not want store credits. The material they used is weird.
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Review
#1558200 Review #1558200 is a subjective opinion of poster.
Product
Modlily Shirt
Cons
  • Not receiving my product or a refund
Reason of review
Return, Exchange or Cancellation Policy
Loss
$57
Preferred solution
Full refund
Tags
  • Falsely Advertised Clothing