Philadelphia, Pennsylvania
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1 comment

Worst decision I ever made buying from this company. Customer service is via email and they never answer your question. *** company

Product or Service Mentioned: Modlily Customer Care.

Reason of review: Poor customer service.

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I ordered from them too. They are in China and go by several different names (I ordered through Dress Lily).

Never received the original order or back order. After about a month I contacted their shipping companies, as DL sent e-mail confirmations the orders were sent but wouldn't answer my inquiries. After getting the answer from their shipping companies we sent them I hope you get your orders I contacted my credit card company and disputed the charge. DL disputed my dispute by sending thumb nail size pictures of the supposed packages.

I disputed again saying this wasn't proof I received my orders.

After four months of back and forth I got my $138 and some change back. NEVER AGAIN!

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