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Very disappointed in your service.... | Modlily

1.7
Details
You have received my return and all i want is to have my money put back into my bank, i have tried submitting tickets, but not getting any information when I'm to get back my money. I love your suits, but you service is pitiful. Thank you. Shocked Shocked Shocked
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Review
#1494950 Review #1494950 is a subjective opinion of poster.
Service
Modlily Customer Care
Reason of review
Return, Exchange or Cancellation Policy
2.2
Details
There is no contact information on their website."Live Chat" does not work which they say contact can be made after 5:30 p.m. Mon-Fri. In order to refund or exchange (I'm not sure you can) you have to submit a request for a ticket. If they approve your request then...
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1 comment
Anonymous
#1436131

Scam company

Review
#1193267 Review #1193267 is a subjective opinion of poster.
Service
Modlily Customer Care
Pros
  • Fashionable clothes
Cons
  • Return andrefund policy
Reason of review
Return, Exchange or Cancellation Policy
Loss
$120
Preferred solution
Send whatever I need to make an exchange or send my refund.

Awful customer service | Modlily

1.8
Details
Rec. Item last week. Dont like item. Been trying to submit for a return label . NO RESPONSE!!! DONT KNOW HOW TO RETURN AND GET REFUND. Its the principal now. Not the money.
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Review
#1126523 Review #1126523 is a subjective opinion of poster.
Service
Modlily Customer Care
Reason of review
Return, Exchange or Cancellation Policy
2.0
Details
Recently placed an order, received the order, tried the merchandise on and one didn't fit - need to return.Followed their instructions to reach them and sent email as instructed and was told they would respond within 24 hours - have heard NOTHING. That was 4-5 days...
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1 comment
Floyde
#1351728

This company is a Chinese sweat shop. The states can do nothing to stop them. Do more diligence before shopping and buy American.

Review
#1072702 Review #1072702 is a subjective opinion of poster.
Service
Modlily Customer Care
Pros
  • Variety of options
Cons
  • Absolutely no customer service
Reason of review
Poor customer service
Loss
$30
Preferred solution
Full refund
1.8
Details

Update by user Mar 19, 2017

I ordered a dress and 2 pairs of earrings back in November. The items never arrived. After going back and forth multiple times with customer service, they agreed to give me a refund - then told me, "hi,We are so sorry for that the express company has charged us the...

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Review
#1022457 Review #1022457 is a subjective opinion of poster.
Service
Modlily Customer Care
Cons
  • Located in china - no recourse
  • Refused to give full refund
  • Refund policy
Reason of review
Poor customer service
Loss
$38
Preferred solution
Full refund

Can't be reached | Modlily

1.5
Details
I've been trying to return several non-fitting items without success. They simply can't be reached. I just want an address to ship to. They give a phone number ~ Disconnected. They gave an email address ~ nothing goes through. They show Live Chat which ends up going email and doesn't go through! I guess I'm stuck with items that don't fit. I'm not happy! Yes, the items are cheap, and that's ok as long as they fit. But, they don't fit. Who knows what size I am according to them. I've always ordered up when I purchase from a Chinese source because they're always small. If I could just get through to someone, but I am unable to reach a single soul.
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Review
#1011574 Review #1011574 is a subjective opinion of poster.
Service
Modlily Customer Care
Cons
  • Misleading return policy
Reason of review
Poor customer service
Loss
$150
Preferred solution
Full refund
Tags
  • Misrepresented Sizes

Modlily - Coat And Sweatshirt Review

1.6
Details
I ordered two items. Upon receipt I found one was too small and the other not of the quality I expected. I've been trying to find out how to return them for two weeks now. Managed to write a ticket for one and was told they don't recommend returns because of the shipping expense to the customer. They never responded how to return them for exchange or refund. The website is absolutely no help at all and there is no way to contact a person, nor is there a mailing address. Incredibly frustrating.
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Review
#965164 Review #965164 is a subjective opinion of poster.
Service
Modlily Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Very Pissed Off | Modlily

1.7
Details
I wished I would have read the reviews before I made my order. The payment is taking forever to go through. You can't speak to a live person everything is online chats. I am so pissed. Now I have to go to my bank and stop any payments from Modlily plus get a new card. Do not buy from this Company never it's a nightmare waiting to happen. I will post this company on Facebook like they advertised on Facebook. Please beware big rip off click at your own risk. Don't say you wasn't warned about the haunted site.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!PPPPPPPPPPPIIIIIIIIIIIISSSSSSSSSEEEEEEDDDD OOOOOOOOOFFFFFFFFFFF. Modlily is a scam for real for real a living NIGHTMARE. TRUST ME THIS WILL GO ON FACEBOOK ASAP.
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Review
#963396 Review #963396 is a subjective opinion of poster.
Service
Modlily Customer Care
Cons
  • Hid they were shipping from china
  • No customer service to contact
Reason of review
Other issue
Loss
$59
Preferred solution
CANCEL MY ORDER ASAP
Tags
  • Awful Product And Service

Modlily Customer Care Review

2.1
Details
They won't send return info. They wrote a quick email promising to help rectify the problem and the never did. They promise return and refun but they LIE! Very disappointed. I've gotten some nice stuff from them at great prices but won't ever use again. VERY BAD BUSINESS. PROMISE TO MAKE GOOD AND DONT. VUYER BEWARE
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Review
#962141 Review #962141 is a subjective opinion of poster.
Service
Modlily Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Contact Modlily Customer Service

Website:
www.modlily.com
Mailing Address:
ROOM 01, 21/ F, PROSPER COMMERCIAL BUILDING, 9 YIN CHONG STREET
Kowloon, Hong Kong
Hong Kong
All Modlily Contacts

Modlily Reviews

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  5. 33 reviews
Modlily reviews

Sizing | Modlily in Minneapolis, Minnesota

1.6
Details
Not only are most items of poor quality, but their sizes are grossly wrong. I ordered a coat for myself in 3XL though I would order XL here. It was so small that I could barely get my arms in the sleeves. Now I want to return it, but shipping will cost more than I paid for the coat. Does anyone know how to return items bought internationally without including your arm and leg in the package? I will never order from this company again. Please don't get caught in this company's grip. The items are very attractive on the website, but don't be fooled. It's just one big headache.
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1 comment
Anonymous
#1239067

I suggest going through your credit card company, or paypal if you used them. I am currently doing a paypal dispute with them.

Review
#951140 Review #951140 is a subjective opinion of poster.
Service
Modlily Customer Care
Cons
  • Tell me they can only refund me 60 percent of my purchase
Reason of review
Return, Exchange or Cancellation Policy
Loss
$73
Preferred solution
Let the company propose a solution
Tags
  • Return Policy Ripoff