Product: Modlily Customer Care Clear all filters (0 of 124 reviews match)
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I have been trying to contact Modlily for days to ask them where the third swimsuit is. After trying more than 10 times to log into their "inquiries" / "complaints" webpage, I finally gave up and asked them to send me an email for "changing password." They have NEVER...
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Anonymous
Brandi

I'm so sad I didn't read these comments before I ordered. I read the reviews on the swimsuit I ordered and no one complained about anything

1.0
Product
Modlily Customer Care
I didn't like
  • Issues with contacting company
  • Terrible company failed to deliver goods ordered and paid for
#1269603
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I ordered various bathing suits, which were represented by busy models. The swimsuits were sent from Shanghai, so they took about two weeks to send. The suits wouldn't fit any reasonable woman with bigger than an a cup size. The website said it is easy to return, but...
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1.1
Product
Modlily Customer Care
#1257158
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I was trying to get help with placing an order. I have never had problems ordering before. I found a phone number for customer support and it’s a trucking company #. So I went on ther chat line told them the problem and they just kept asking technical questions. I kept...
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Product
Modlily Customer Care
#1248021
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Unable to get a full refund from them. I returned the items they shipped and cancelled the balance of the order but they shipped it anyways and I have been unable to track that shipment since March 13. They keep on offering partial refunds but when you refuse they just...
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1.0
Product
Modlily Customer Care
#1216347
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I cancelled my order before it was mailed but it was mailed anyway. I refused delivery and had the USPS return it. 5 weeks later i have received no acknowledgment of receipt, and no response toi 3 tickets I have submitted. I received one acknowledgment that the ticket...
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1.0
Product
Modlily Customer Care
I didn't like
  • Lake if customer service
  • Return process
#1207179
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Same thing has happ to me!Can’t seem to get a “ticket” to return an item!!! What do I do ??? I’m out almost 40.00..I want my $ refunded !!!Any suggestions?
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Anonymous
Mary Jo Luu

My order arrived in a plastic enveloppe from Shanghai with no return label or form to fill in. The so called fancy top does not look exactly like the picture and does not fit ...

1.1
Product
Modlily Customer Care
#1194926
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There is no contact information on their website."Live Chat" does not work which they say contact can be made after 5:30 p.m. Mon-Fri. In order to refund or exchange (I'm not sure you can) you have to submit a request for a ticket. If they approve your request then...
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Anonymous
Bonnie Weber

Scam company

2.2
Product
Modlily Customer Care
I liked
  • Fashionable clothes
I didn't like
  • Return andrefund policy
#1193267
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I ordered a sweater online.When it finally arrived I found the sweater did not fit and I wanted to return it. There is no way of contacting this company directly. You need to register on a site and submit a "ticket" regarding your issue. Do not check your email account...
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Product
Modlily Customer Care
#1191893
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I ordered from Modlily and am so disappointed. The item was way miss sized. Tried to return it. Followed their directions and got nowhere. Tried to contact them...no luck. This is ridiculous that this company is allowed to advertise and remain in business. They ask you...
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Lpoolesc
Lpoolesc

PLEASE go online to econsumer.gov and file a complaint!They will file a complaint with the company and check into it for you.They are trying to do something about all of these...

1.3
Product
Modlily Customer Care
I didn't like
  • Extremely poor fit and woudl not let me return
  • Return policy or customer service
#1183267
Reply to reviews
Why should a consumer not be able to return an item easily? Why should a consumer not be able to get her money returned promptly? Why should an address in the US not be available when it appears to have been shipped to you from somewhere in the US? I hate Modlily more...
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Lpoolesc
Lpoolesc

Go online and file a complaint with econsumer.gov. That is the only way to combat these chinese companies that are doing this to US consumers!I did!

Product
Modlily Customer Care
#1180164
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