Product: Modlily Customer Care Clear all filters (121 of 121 reviews match)
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Unable to get a full refund from them. I returned the items they shipped and cancelled the balance of the order but they shipped it anyways and I have been unable to track that shipment since March 13. They keep on offering partial refunds but when you refuse they just...
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1.0
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Modlily Customer Care
#1216347
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I cancelled my order before it was mailed but it was mailed anyway. I refused delivery and had the USPS return it. 5 weeks later i have received no acknowledgment of receipt, and no response toi 3 tickets I have submitted. I received one acknowledgment that the ticket...
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1.0
Product
Modlily Customer Care
I didn't like
  • Return process
  • Lake if customer service
#1207179
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Same thing has happ to me!Can’t seem to get a “ticket” to return an item!!! What do I do ??? I’m out almost 40.00..I want my $ refunded !!!Any suggestions?
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Anonymous
Mary Jo Luu

My order arrived in a plastic enveloppe from Shanghai with no return label or form to fill in. The so called fancy top does not look exactly like the picture and does not fit ...

1.1
Product
Modlily Customer Care
#1194926
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There is no contact information on their website."Live Chat" does not work which they say contact can be made after 5:30 p.m. Mon-Fri. In order to refund or exchange (I'm not sure you can) you have to submit a request for a ticket. If they approve your request then...
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Anonymous
Bonnie Weber

Scam company

2.2
Product
Modlily Customer Care
I liked
  • Fashionable clothes
I didn't like
  • Return andrefund policy
#1193267
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I ordered a sweater online.When it finally arrived I found the sweater did not fit and I wanted to return it. There is no way of contacting this company directly. You need to register on a site and submit a "ticket" regarding your issue. Do not check your email account...
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Modlily Customer Care
#1191893
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I ordered from Modlily and am so disappointed. The item was way miss sized. Tried to return it. Followed their directions and got nowhere. Tried to contact them...no luck. This is ridiculous that this company is allowed to advertise and remain in business. They ask you...
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1.3
Product
Modlily Customer Care
I didn't like
  • Extremely poor fit and woudl not let me return
  • Return policy or customer service
#1183267
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Why should a consumer not be able to return an item easily? Why should a consumer not be able to get her money returned promptly? Why should an address in the US not be available when it appears to have been shipped to you from somewhere in the US? I hate Modlily more...
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Modlily Customer Care
#1180164
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Modlily - Scam stay clear

Can't return items online . Product is cheap. This business ought to be shut down.
Product
Modlily Customer Care
#1173459
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Modlily - Can’t find USA address so I can return item for refund

I contacted them within the 14 days that it was too big and wanted to return it for a refund. They offered a 50% refund and I could keep it. I answered no. I wanted a refund. I needed an RMA and was told to return it to US address. Now the site shows that the inquiry is settled and closed and I still have no information to return the coat.
4.5
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Advertised vs Delivered
Delivery Service
Diversity of Products or Services
Price Affordability
Product or Service Quality
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Product
Modlily Customer Care
#1170072
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I purchased items that didn't fit correctly.The return policy states "Easy returns" and lists steps to take to return items. First was to request return ticket and after that the company would email a ticket number and return address. I requested return ticket and...
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Anonymous
Karen Peterson

I have been waiting for their return slip and address but it's been 2-3 months. They sent me the wrong item. They do not have a phone contact number so I'm at the mercy if the...

Anonymous
Kay Purser

Info not know where to return my mercantile

1.0
Product
Modlily Customer Care
#1146310
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