Manufacturer: Modlily Category: Customer Care Clear all filters (100 of 100 reviews match)
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I ordered my 2 items, paid for the 2-3 day shipping and when my order was completed and money sent....THEN I am notified that it will be 2-3 days AFTER it gets processed etc, bottom line 2 weeks from when the order was placed.The items don't fit and ALL their contact...
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1.0
Product
Modlily Customer Care
#1081848
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Recently placed an order, received the order, tried the merchandise on and one didn't fit - need to return.Followed their instructions to reach them and sent email as instructed and was told they would respond within 24 hours - have heard NOTHING. That was 4-5 days...
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Bookcrazy
Bookcrazy

This company is a Chinese sweat shop. The states can do nothing to stop them. Do more diligence before shopping and buy American.

2.0
Product
Modlily Customer Care
I liked
  • Variety of options
I didn't like
  • Absolutely no customer service
#1072702
Reply to reviews
This company is beyond awful!There is no way to return their horrible quality items. Horrible customer service, scratch that.....ABSOLUTELY NO CUSTOMER SERVICE! How are they allowed to operate in America???? They have no contact phone number, no address, no return...
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Anonymous
Anonymous

Total RIP OFF Company. You will ever get a refund. Don't bother sending the item back as you'll not only be out of pocket what it cost, but also the shipping. This Company ...

Anonymous
Karen Chasteen

I have been waiting months to receive my refund. It took months to figure out how to return. Never again. I am also going to report to the BBB.

1.0
Product
Modlily Customer Care
I didn't like
  • You cannot return their low quality items
#1069661
Reply to reviews

Modlily - Horrible

#1086342
Try to contact them and the number they gave on the package does not go through as a true real phone number
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Modlily - Mostly returns

#1084016
No response to email for returns. They sent me wrong item and no contact information. Everything corresponce come back not deliverable. Poor quality and poor customer service. Do not recommend you order from them.
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NEVER ORDER FROM MODLILY

#1080818
This company is a FRAUD! They are impossible to reach after a sale. Within the week of receiving my order, I opened a return ticket. I have tried to contact them and eventually opened a new ticket. Both times I got the auto pop up message saying they received my request for a ticket. They have Not responded.
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Modlily - Poor customer service

#1056406
1.0
I have a dress that doesn't fit . No one has got back to me with a returns address. I would never buy anything else from modlily ihave lost £30 which as a pensioner could well do without
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June 8, 2017 I placed an order for two swimsuits, with the intent of keeping the one that fits and return the other.They arrived in good time, and on June 20, I attempted to contact them via their site's "Online Chat" link, but was redirected to an email service. I...
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Anonymous
Anonymous

Mod lily is a Chinese sweat shop. Buy American.

3.0
Product
Modlily Customer Care
I liked
  • Speed
  • Price
I didn't like
  • Return process
  • Have no way of contacting anyone for refund
  • Communication
#1069551
Reply to reviews
I haven't written three e-mails and called several times (no one is ever there and does not return calls.Returned items on April 6th, never received confirmation of the return or a refund. The e-mails are detailed with the order number and return number. The products...
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Product
Modlily Customer Care
#1061384
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Ordered 3 items and wanted to return due to very cheap material and poor fit.Can not get a legitimate address to make the return. They gave me a private residence for my return. I googled the address first. Still waiting for a correct address in the US. Will cost more...
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Anonymous
Tonya Bishop

I wish I would have read these comments before I purchased this dress. My dress arrived and it looked nothing like it did online. Very cheap and cheesy. I submitted a tick...

Anonymous
Chica

Don't think I'm ordering anything from them

1.0
Product
Modlily Customer Care
#1051297
Reply to reviews
Size charts are way off.Need to order 2 or 3 sizes larger than what you wear. Found this out the hard way, then to return item, found that you have to take pictures and send them in to get okay to return, then postage was more than the merchandize!!! There is NO...
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Product
Modlily Customer Care
#1044539
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I ordered 2 cute swimsuits from Modlily on March 15. They processed my payment right away. On March 31 I received an email stating they are refunding me for my order with no explanation. The good news is my credit card reflects the credit. I've been trying to contact...
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3.0
Product
Modlily Customer Care
I didn't like
  • Dishonest and unethical customer service
#1029610
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Contacted Customer Service about an item purchased that I did not like.The fit is all wrong and I just didn't like it.I keep getting the run around and asking to submit a ticket and did that.Same response and am submitting what I have so far as order #,ticket and...
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Anonymous
Brenda

Poor return policy,customer service,secure website and anyone can hacking into an account.Happened to me and won't order anything else.Cannot trust that they are secure with m...

1.0
Product
Modlily Customer Care
I didn't like
  • Item
  • Return policy
#1022472
Reply to reviews
I ordered a dress and 2 pairs of earrings back in November.The items never arrived. After going back and forth multiple times with customer service, they agreed to give me a refund - then told me, "hi,We are so sorry for that the express company has charged us the...
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1.8
Product
Modlily Customer Care
I didn't like
  • Customer service
  • Refused to give full refund
  • Located in china - no recourse
#1022457
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