Product: Modlily Customer Care Clear all filters (0 of 151 reviews match)
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Modlily - No response to return items as stated in their policy.

I received three shirts I ordered from modilly, tried them on and found they did not fit. I followed the directions for return and still have not heard from them. I also checked, prior to trying the shirts on, and there are no care instructions included with the order. I continue to see the same shirts on other business sites, leading me to believe that several businesses are connected, selling the same items. Their names each end in lily. I am out 80.00, this company is making profit, while not following through with their promises.
1.0
Details
Delivery Service
Product
Modlily Customer Care
#1442107
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I have tried many times through the internet, all their websites, and through paypal.. NO RESPONSES WHAT SO EVER!!! The long yellow sweater was too large, the long black and white shirt was too small and would have fit a 12 yr. old!!! I have even called a couple of...
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Product
Modlily Customer Care
I liked
  • Look of clothes on ad
I didn't like
  • I feel scammed
  • Anything about how this so called
  • Unable to contact for a return
#1391319
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Never heard from my ticket complaint nor have I heard about my order. You people are scam artists . Same China company with no return address and no way to get in touch with them. I have told everyone I know NEVER TO ORDER FROM YOU EVER!!!!!! I will give you more...
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Product
Modlily Customer Care
I didn't like
  • Unable to contact company no call backs either
  • Tell me they can only refund me 60 percent of my purchase
  • Didnt cancel my order when asked
#1390765
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I cancelled an order within an hour of ordering and have not been able to get a refund. I have complained for months, but they keep saying the refund is on its way. I have contacted them many, many times and they lie and they lie and they lie. I wish I read reviews...
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PurpleLion293
PurpleLion293

Why doesn't better business shut them down

Product
Modlily Customer Care
#1382585
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The Modlily representatives refused to cancel my order. He kept telling me someone from Canada had hacked my account. I told him to close my account and allowed no one to order in my name. He said he couldn't do that; I would have to do that. I said I didn't know...
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Modlily Customer Care
#1376672
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Modlily - TERRIBLE CUSTOMER SERVICE

No phone number. No answers on how to return merchandise, i.e, address & RMA # in order to return merchandise! If I don't hear from someone I am going to have this company investigated for fraud!!
Product
Modlily Customer Care
#1335002
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Modlily - BEWARE OF THIS SCAM OUTFIT
On April 3 I ordered a shirt from Modlily and cancelled it immediately because I was worried about the size. I waited for the promised refund, but it never came. I contacted them numerous times and always got the same answer-- check with your bank. Well, my bank...
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1.0
Product
Modlily Customer Care
#1301333
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They won’t take returns after 30 days, which is not mentioned in their FAQs. Horrible quality and I’m out $100 because I can’t even find a way to return items.
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Anonymous
Vhirschfield

I am experiencing the same difficulties with returning items. For some reason all my information I used to shop is no longer recognized which prevents my retrieval of return l...

1.0
Product
Modlily Customer Care
#1295474
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Why don't you have any phone numbers so that I can speak with a real person? I had an issue with payment, and I could not speak with anyone immediately. I have to on line chat and wait for 24 hours before I could get an answer to my question. I doubt if I can even pay...
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Product
Modlily Customer Care
#1291983
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I ordered one shirt, they sent and charged me for TWO. I tried to send them back and it is IMPOSSIBLE to get the USA address for a return. If I knew all this came from China I wouldn't have ordered it to begin with. I also have an item I ordered and have never received...
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Modlily Customer Care
#1288344
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