Product: Modlily Customer Care Clear all filters (0 of 122 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
I was trying to get help with placing an order. I have never had problems ordering before. I found a phone number for customer support and it’s a trucking company #. So I went on ther chat line told them the problem and they just kept asking technical questions. I kept...
Read more
Product
Modlily Customer Care
#1248021
Reply to reviews
Unable to get a full refund from them. I returned the items they shipped and cancelled the balance of the order but they shipped it anyways and I have been unable to track that shipment since March 13. They keep on offering partial refunds but when you refuse they just...
Read more
1.0
Product
Modlily Customer Care
#1216347
Reply to reviews
I cancelled my order before it was mailed but it was mailed anyway. I refused delivery and had the USPS return it. 5 weeks later i have received no acknowledgment of receipt, and no response toi 3 tickets I have submitted. I received one acknowledgment that the ticket...
Read more
1.0
Product
Modlily Customer Care
I didn't like
  • Return process
  • Lake if customer service
#1207179
Reply to reviews
Same thing has happ to me!Can’t seem to get a “ticket” to return an item!!! What do I do ??? I’m out almost 40.00..I want my $ refunded !!!Any suggestions?
Read more
Anonymous
Mary Jo Luu

My order arrived in a plastic enveloppe from Shanghai with no return label or form to fill in. The so called fancy top does not look exactly like the picture and does not fit ...

1.1
Product
Modlily Customer Care
#1194926
Reply to reviews
There is no contact information on their website."Live Chat" does not work which they say contact can be made after 5:30 p.m. Mon-Fri. In order to refund or exchange (I'm not sure you can) you have to submit a request for a ticket. If they approve your request then...
Read more
Anonymous
Bonnie Weber

Scam company

2.2
Product
Modlily Customer Care
I liked
  • Fashionable clothes
I didn't like
  • Return andrefund policy
#1193267
Reply to reviews
I ordered a sweater online.When it finally arrived I found the sweater did not fit and I wanted to return it. There is no way of contacting this company directly. You need to register on a site and submit a "ticket" regarding your issue. Do not check your email account...
Read more
Product
Modlily Customer Care
#1191893
Reply to reviews
I ordered from Modlily and am so disappointed. The item was way miss sized. Tried to return it. Followed their directions and got nowhere. Tried to contact them...no luck. This is ridiculous that this company is allowed to advertise and remain in business. They ask you...
Read more
Lpoolesc
Lpoolesc

PLEASE go online to econsumer.gov and file a complaint!They will file a complaint with the company and check into it for you.They are trying to do something about all of these...

1.3
Product
Modlily Customer Care
I didn't like
  • Extremely poor fit and woudl not let me return
  • Return policy or customer service
#1183267
Reply to reviews
Why should a consumer not be able to return an item easily? Why should a consumer not be able to get her money returned promptly? Why should an address in the US not be available when it appears to have been shipped to you from somewhere in the US? I hate Modlily more...
Read more
Lpoolesc
Lpoolesc

Go online and file a complaint with econsumer.gov. That is the only way to combat these chinese companies that are doing this to US consumers!I did!

Product
Modlily Customer Care
#1180164
Reply to reviews
Show

Modlily - Scam stay clear

Can't return items online . Product is cheap. This business ought to be shut down.
Product
Modlily Customer Care
#1173459
Reply to reviews
Show

Modlily - Can’t find USA address so I can return item for refund

I contacted them within the 14 days that it was too big and wanted to return it for a refund. They offered a 50% refund and I could keep it. I answered no. I wanted a refund. I needed an RMA and was told to return it to US address. Now the site shows that the inquiry is settled and closed and I still have no information to return the coat.
4.5
Details
Advertised vs Delivered
Delivery Service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Website
Product
Modlily Customer Care
#1170072
Reply to reviews