Product: Modlily Customer Care Clear all filters (106 of 106 reviews match)
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I ordered two tops it took over a month to receive The event I needed them has passed and I'm trying to return them but no one from the company will respond to my request.I received them 3 days ago and on Oct 3 rd I Requested a return and credit & again today...
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Anonymous
Laura Mc

I ordered not knowing the clothes are made and shipped by China. When I contacted the company they would not respond !!! I opened the package and the clothes are such poor qu...

1.0
Product
Modlily Customer Care
I liked
  • Horrid
I didn't like
  • No contact phone no for company
#1110981
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But they are HIDING! Their response to everything is if I've read their Terms and Conditions. And, no, I haven't. With reputable companies Customer Services is just that: They care about their customers and do not make themselves unreachable. But Modlily is NOT a...
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Modlily Customer Care
#1099800
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I have tried several times t get my problem resolve.I order a bath suite in a ex-large, they sent me a small, I spent 32.00 for a bathing suite that does not fit. I just wanted an exchange it for the proper size. I ordered my bathing suite in April it is now September...
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1.0
Product
Modlily Customer Care
I didn't like
  • Poor customer service
#1095182
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Modlily - Horrible

#1086342
Try to contact them and the number they gave on the package does not go through as a true real phone number
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Modlily - Mostly returns

#1084016
No response to email for returns. They sent me wrong item and no contact information. Everything corresponce come back not deliverable. Poor quality and poor customer service. Do not recommend you order from them.
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NEVER ORDER FROM MODLILY

#1080818
This company is a FRAUD! They are impossible to reach after a sale. Within the week of receiving my order, I opened a return ticket. I have tried to contact them and eventually opened a new ticket. Both times I got the auto pop up message saying they received my request for a ticket. They have Not responded.
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Modlily - Poor customer service

#1056406
1.0
Details
I have a dress that doesn't fit . No one has got back to me with a returns address. I would never buy anything else from modlily ihave lost £30 which as a pensioner could well do without
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Made a purchase (M1707312256519610) for $54.30 on 8/6/17.Rec'd and the outfits would only fit a child, needed to return. Now here is the problem, without a return slip (which is not included in your package) a return is impossible. My purchase is not recognized, so I...
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1.0
Product
Modlily Customer Care
I didn't like
  • Ability to return an item
#1094151
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I ordered my 2 items, paid for the 2-3 day shipping and when my order was completed and money sent....THEN I am notified that it will be 2-3 days AFTER it gets processed etc, bottom line 2 weeks from when the order was placed.The items don't fit and ALL their contact...
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1.0
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Modlily Customer Care
#1081848
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Recently placed an order, received the order, tried the merchandise on and one didn't fit - need to return.Followed their instructions to reach them and sent email as instructed and was told they would respond within 24 hours - have heard NOTHING. That was 4-5 days...
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Bookcrazy
Bookcrazy

This company is a Chinese sweat shop. The states can do nothing to stop them. Do more diligence before shopping and buy American.

2.0
Product
Modlily Customer Care
I liked
  • Variety of options
I didn't like
  • Absolutely no customer service
#1072702
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This company is beyond awful!There is no way to return their horrible quality items. Horrible customer service, scratch that.....ABSOLUTELY NO CUSTOMER SERVICE! How are they allowed to operate in America???? They have no contact phone number, no address, no return...
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Anonymous
Anonymous

Total RIP OFF Company. You will ever get a refund. Don't bother sending the item back as you'll not only be out of pocket what it cost, but also the shipping. This Company ...

Anonymous
Karen Chasteen

I have been waiting months to receive my refund. It took months to figure out how to return. Never again. I am also going to report to the BBB.

1.0
Product
Modlily Customer Care
I didn't like
  • You cannot return their low quality items
#1069661
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June 8, 2017 I placed an order for two swimsuits, with the intent of keeping the one that fits and return the other.They arrived in good time, and on June 20, I attempted to contact them via their site's "Online Chat" link, but was redirected to an email service. I...
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Anonymous
Anonymous

Mod lily is a Chinese sweat shop. Buy American.

3.0
Product
Modlily Customer Care
I liked
  • Price
  • Speed
I didn't like
  • Customer service
  • Have no way of contacting anyone for refund
  • Communication
#1069551
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I haven't written three e-mails and called several times (no one is ever there and does not return calls.Returned items on April 6th, never received confirmation of the return or a refund. The e-mails are detailed with the order number and return number. The products...
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Modlily Customer Care
#1061384
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Ordered 3 items and wanted to return due to very cheap material and poor fit.Can not get a legitimate address to make the return. They gave me a private residence for my return. I googled the address first. Still waiting for a correct address in the US. Will cost more...
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Anonymous
Tonya Bishop

I wish I would have read these comments before I purchased this dress. My dress arrived and it looked nothing like it did online. Very cheap and cheesy. I submitted a tick...

Anonymous
Chica

Don't think I'm ordering anything from them

1.0
Product
Modlily Customer Care
#1051297
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