Manufacturer: Modlily Category: Customer Care Clear all filters (93 of 93 reviews match)
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I haven't written three e-mails and called several times (no one is ever there and does not return calls.Returned items on April 6th, never received confirmation of the return or a refund. The e-mails are detailed with the order number and return number. The products...
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Product
Modlily Customer Care
#1061384
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Ordered 3 items and wanted to return due to very cheap material and poor fit.Can not get a legitimate address to make the return. They gave me a private residence for my return. I googled the address first. Still waiting for a correct address in the US. Will cost more...
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Anonymous
Tonya Bishop

I wish I would have read these comments before I purchased this dress. My dress arrived and it looked nothing like it did online. Very cheap and cheesy. I submitted a tick...

Anonymous
Chica

Don't think I'm ordering anything from them

1.0
Product
Modlily Customer Care
#1051297
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Size charts are way off.Need to order 2 or 3 sizes larger than what you wear. Found this out the hard way, then to return item, found that you have to take pictures and send them in to get okay to return, then postage was more than the merchandize!!! There is NO...
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Modlily Customer Care
#1044539
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Modlily - Poor customer service

#1056406
1.0
I have a dress that doesn't fit . No one has got back to me with a returns address. I would never buy anything else from modlily ihave lost £30 which as a pensioner could well do without
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Modlily - Return Policy is a lie.

#1048516
Modlily is a scam. If you get your order and try to return something, they will not get back with you.
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Modlily Customer Care Review

#1036681
1.0
They will not respond to multiple requests as to a return and refund for the 2 dresses I ordered. Very frustrating!!!
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Modlily Customer Care Review

#1001845
1.1
I placed an order on Jan 15th. No customer service. Just give me the run around on the delivery. I'm going to cancel the order in the credit card
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I ordered 2 cute swimsuits from Modlily on March 15. They processed my payment right away. On March 31 I received an email stating they are refunding me for my order with no explanation. The good news is my credit card reflects the credit. I've been trying to contact...
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3.0
Product
Modlily Customer Care
I didn't like
  • Dishonest and unethical customer service
#1029610
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Contacted Customer Service about an item purchased that I did not like.The fit is all wrong and I just didn't like it.I keep getting the run around and asking to submit a ticket and did that.Same response and am submitting what I have so far as order #,ticket and...
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Anonymous
Brenda

Poor return policy,customer service,secure website and anyone can hacking into an account.Happened to me and won't order anything else.Cannot trust that they are secure with m...

1.0
Product
Modlily Customer Care
I didn't like
  • Item
  • Return policy
#1022472
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I ordered a dress and 2 pairs of earrings back in November.The items never arrived. After going back and forth multiple times with customer service, they agreed to give me a refund - then told me, "hi,We are so sorry for that the express company has charged us the...
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1.8
Product
Modlily Customer Care
I didn't like
  • Located in china - no recourse
  • Refund policy
  • Customer service
#1022457
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I purchased an order on February 5th through Paypal on Modlily.I thought it would be nice when i came back from surgery to have a new top.Its feb 25th and when ive contacted the company they dont contat back.My visa has been charged and i have an email confirmation but...
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1.2
Product
Modlily Customer Care
#1013667
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They are not who they say they are ..!!!They do not do what they say they will do ..!! customer service is non to none.. Product is very poor quality ..!!! not as shown on web page ! sent wrong items...not the one I ordered .. will not return..!!! they say they will...
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Anonymous
Anonymous

I have been trying to return several items that I purchased in January. No one responds by email. When I call, it sounds like they are from across the world and I cannot h...

Product
Modlily Customer Care
#1012201
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I've been trying to return several non-fitting items without success.They simply can't be reached. I just want an address to ship to. They give a phone number ~ Disconnected. They gave an email address ~ nothing goes through. They show Live Chat which ends up going...
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1.5
Product
Modlily Customer Care
I didn't like
  • Misleading return policy
#1011574
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You better hope what you order from these people is ok, because there is no such thing as returning.I've tried every option they provide on their website and NONE of them work! It's obvious to me that this place is a total scam when it comes to customer service. I wish...
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1.0
Product
Modlily Customer Care
I didn't like
  • Nonexistent return options
#1010909
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