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Change in debit card number | Modlily

1.2
Details
I am waiting for a refund, i returned the mdse, my debit card number is **** **** **** 9291, exp. 05/22, security code ***. The mdse was returned to your company on or about 10/21/2019 This is ridiculous that your company doesn't have a customer service phone number I will never order from this company again
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1 comment
Adleigh
#1777789

Don’t put your debit card info on a website open to the public. By this point I’d be surprised if you haven’t had fraudulent charges to the card.

Review
#1695184 Review #1695184 is a subjective opinion of poster.
Service
Modlily Customer Care
Cons
  • Difficult to contact by telephone
  • Unable to contact for a return
Reason of review
Return, Exchange or Cancellation Policy
Loss
$75
Preferred solution
Full refund

Difficculty in ordering a blouse. | Modlily in Brentwood, California

I would like to order a modlily top over the phone and pay with my credit card...is this possible? It is very difficult to be able to speak with a salesperson. Thank you, Betty Newman
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Review
#1663025 Review #1663025 is a subjective opinion of poster.
Service
Modlily Customer Care
Reason of review
Poor customer service

Poor customer service | Modlily

1.0
Details
Impossible to easily return. Cant reach them by phone i just lost $40 because i cant get the right "ticket to return". Dont buy from them. Its a scam
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Review
#1656408 Review #1656408 is a subjective opinion of poster.
Service
Modlily Customer Care
Pros
  • Website and the fake photos look great
  • Look of clothing
Cons
  • Too large ordered small
Reason of review
Return, Exchange or Cancellation Policy
Loss
$30
Preferred solution
Full refund
Tags
  • Waste of money

Very poor at best | Modlily in Cleveland, Ohio

We did get items, they look good, but don't think you can contact them for anything including returns for exchange of sizes, this simple will not happen, even if you follow there instruction and request return labels. Also you can not contact any one in U.S. locations even if items are shipped from there. Will never buy again due to less than poor customer service.
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Review
#1634753 Review #1634753 is a subjective opinion of poster.
Service
Modlily Customer Care
Reason of review
Poor customer service

LOUSY sERVICE | Modlily

1.0
Details
I NEED AN ADRESS SO I CAN RETURN AN ITEM AND NO ONE ESPONDS YOUR SERVICE IS HORRIBLE AND I WILL LET THE OTHER CONSUMERS KNOW SO PLEASE SEND ME THE RETURN ADDRESS FOR AN ITEM OF CLOTHING
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Review
#1619715 Review #1619715 is a subjective opinion of poster.
Service
Modlily Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
WANT RETURN ADDRESS

Returns | Modlily in Denver, Colorado

Unable to reach anyone. NO response for returns! If any company is working a Scam, this is it. DO NOT ORDER FROM THEM! Tried to reach them about a return. No response. Tried to find out about the items I returned-no response. Uncooperative and will not respond to emails. I learned a VERY expensive lesson! Tried to put the cost in dispute, they fought it and won, and I still had to pay for something I do not have.
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Review
#1613531 Review #1613531 is a subjective opinion of poster.
Service
Modlily Customer Care
Reason of review
Poor customer service

NO phone number contact | Modlily

trying to make purchase and wanted more details, chat line and gmail service don't work. Oh well, ta *** with them.
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Review
#1600325 Review #1600325 is a subjective opinion of poster.
Service
Modlily Customer Care
Cons
  • No phone contact
  • Complete lack of customer service
Reason of review
Poor customer service

Best option when dissatisfied customers have is to call credit card co. And ask them to get your money back because of false advertising or not fixing problems in a timely matter.credit card co. will | Modlily in Saginaw, Michigan

1.0
Details
Dissatisfied customer ways to fix the problem.have your cedit card co. get the refund for you. You will have it in a month.they will get a response.they are used to dealing with companies like this.
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Review
#1590288 Review #1590288 is a subjective opinion of poster.
Service
Modlily Customer Care
Reason of review
Poor customer service

Horrible Customer Service | Modlily in Covington, Virginia

Even if you get through to the Website and you try to put in a ticket to process a return it cuts you off.
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Review
#1574450 Review #1574450 is a subjective opinion of poster.
Service
Modlily Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Contact Modlily Customer Service

Website:
www.modlily.com
Mailing Address:
ROOM 01, 21/ F, PROSPER COMMERCIAL BUILDING, 9 YIN CHONG STREET
Kowloon, Hong Kong
Hong Kong
All Modlily Contacts

Modlily Reviews

  1. 1299 reviews
  2. 327 reviews
  3. 73 reviews
  4. 33 reviews
  5. 33 reviews
Modlily reviews
1.0
Details
I wish that I had read reviews about modlily before purchasing. I knew that their prices were too good to be true. It took way too long to receive my items, which did not work out so I requested an exchange for two different items. To do this, I was required to provide...
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Review
#1570951 Review #1570951 is a subjective opinion of poster.
Service
Modlily Customer Care
Pros
  • Disgrace
Cons
  • Terrible customer service and returns or refunds not possible
Reason of review
Poor customer service
Preferred solution
Full refund
Tags
  • Terrible Follow Through