Product: Modlily Customer Care Clear all filters (111 of 111 reviews match)
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Still have not received any responses to my emails on how to return or exchange an item.No inclination on website that this is a Chinese company or at least that’s where the goods come from… Quality is terrible sizing is in accurate. I’m sure with all these complaints...
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Anonymous
Anonymous

I’m waiting 30 days n no delivery. Wat can I do?

1.3
Product
Modlily Customer Care
#1142171
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"You get what you pay for" quality: I really like the fit and fabric of one of the tops. Two others fit me well but the fabric is cheap and the seams are weak. The other three tops were either way too small, not the color of the picture, or cut wrong. Bottom line: I'm out $50 and will never shop with Modlily...
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Modlily Customer Care
#1138150
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All their advertisements so easy returns and or refunds but this is not true at all. Lesson learned pay a little more and get what you ordered and a reputable company that will stand behind their policy. MODLILY IS NOT A SO CALLED COMPANY YOU WOULD WANT TO ORDER FROM....
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Anonymous
William

Did you return ship the parcel with any kind of insurance or signature control ?Now you're way past any possibility of recovery and you have no proof of shipment.That's one of...

1.0
Product
Modlily Customer Care
I didn't like
  • You cannot return their low quality items
  • Way they handled my complaint
  • I feel scammed
#1136916
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Modlily - Don't buy anything

#1133338
I was sent 2 identical items after ordering only 1 and when I constantly contacted them for a refund, as they had taken 2 payments from my bank, they weren't helpful and insisted I pay for the return. If it was my fault, I'd gladly pay but it wasn't. I am now enered into a dispute with them, looks like it could be a lengthy one
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Modlily - Awful experience

#1129370
Be careful with this company. I bought a shirt from them. They sent me the shirt (it took forever by the way) and sent me another one and charged me again. After a lot of emails back and forth, they only refunded me part of the money. It was their fault and I had to paid for two identical shirts. Not buying anything from them again!
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Modlily - Horrible

#1086342
Try to contact them and the number they gave on the package does not go through as a true real phone number
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Modlily - Mostly returns

#1084016
No response to email for returns. They sent me wrong item and no contact information. Everything corresponce come back not deliverable. Poor quality and poor customer service. Do not recommend you order from them.
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I ordered two tops it took over a month to receive The event I needed them has passed and I'm trying to return them but no one from the company will respond to my request.I received them 3 days ago and on Oct 3 rd I Requested a return and credit & again today...
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Anonymous
Laura Mc

I ordered not knowing the clothes are made and shipped by China. When I contacted the company they would not respond !!! I opened the package and the clothes are such poor qu...

1.0
Product
Modlily Customer Care
I liked
  • Horrid
I didn't like
  • No contact phone no for company
#1110981
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But they are HIDING! Their response to everything is if I've read their Terms and Conditions. And, no, I haven't. With reputable companies Customer Services is just that: They care about their customers and do not make themselves unreachable. But Modlily is NOT a...
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Modlily Customer Care
#1099800
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I have tried several times t get my problem resolve.I order a bath suite in a ex-large, they sent me a small, I spent 32.00 for a bathing suite that does not fit. I just wanted an exchange it for the proper size. I ordered my bathing suite in April it is now September...
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1.0
Product
Modlily Customer Care
I didn't like
  • Poor customer service
#1095182
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Made a purchase (M1707312256519610) for $54.30 on 8/6/17.Rec'd and the outfits would only fit a child, needed to return. Now here is the problem, without a return slip (which is not included in your package) a return is impossible. My purchase is not recognized, so I...
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1.0
Product
Modlily Customer Care
I didn't like
  • Ability to return an item
#1094151
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I ordered my 2 items, paid for the 2-3 day shipping and when my order was completed and money sent....THEN I am notified that it will be 2-3 days AFTER it gets processed etc, bottom line 2 weeks from when the order was placed.The items don't fit and ALL their contact...
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1.0
Product
Modlily Customer Care
#1081848
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Recently placed an order, received the order, tried the merchandise on and one didn't fit - need to return.Followed their instructions to reach them and sent email as instructed and was told they would respond within 24 hours - have heard NOTHING. That was 4-5 days...
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Bookcrazy
Bookcrazy

This company is a Chinese sweat shop. The states can do nothing to stop them. Do more diligence before shopping and buy American.

2.0
Product
Modlily Customer Care
I liked
  • Variety of options
I didn't like
  • Absolutely no customer service
#1072702
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This company is beyond awful!There is no way to return their horrible quality items. Horrible customer service, scratch that.....ABSOLUTELY NO CUSTOMER SERVICE! How are they allowed to operate in America???? They have no contact phone number, no address, no return...
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Anonymous
Anonymous

Total RIP OFF Company. You will ever get a refund. Don't bother sending the item back as you'll not only be out of pocket what it cost, but also the shipping. This Company ...

Anonymous
Karen Chasteen

I have been waiting months to receive my refund. It took months to figure out how to return. Never again. I am also going to report to the BBB.

1.0
Product
Modlily Customer Care
I didn't like
  • You cannot return their low quality items
#1069661
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