Ordered a bathing suit. THEY SENT THE WRONG ONE! Not even remotely similar to the one I ordered. Contacted them about it and I've been going back and forth with them. "send us a pic of the one you ordered". I did that, then I get "send us a pic of the wrong one that you received" I did that! Then "would you like a refund?" Yes, I replied. NOW I get another email, "We will refund you 15% do you agree?" WTH??? NOOOOOO! I replied. I want 100% refund since it's not MY FAULT that you sent the wrong one. I threatened to contact my attorney and dispute the charge on my card. Let's see what they say now. I am not backing down from this one. They just don't know me. I will be their worst nightmare.
Product or Service Mentioned: Modlily Swimsuit.
Reason of review: Poor customer service.
Monetary Loss: $30.
Preferred solution: Full refund.
Modlily Pros: Affordable prices.
Modlily Cons: Customer service, Wont give full refund, Offers small percentage of refund, Are scammers.
Location: Philadelphia, Pennsylvania