First, I tried to post a complaint on their site but they would not allow it. I paid for expedited shipping for a dress.
It took a very long time for it to arrive. They gave different reasons for not shipping on time - from telling me that it had shipped to it is being prepared as we speak, to it has shipped again - but in actuality, it had not shipped. When it finally arrived, the dress was half completed. There was supposed to be a drawstring at the waist to close the dress.
Instead there were strings to tie at the neck area and only one string on one side of the dress at the waist - so it will not close. Not sure what to do with it. Could not return it. They said for me to find another use for it.
I asked for my money back. They would not do that.
Product or Service Mentioned: Modlily Dress.
Reason of review: Damaged or defective.
Monetary Loss: $45.
Preferred solution: Full refund.
Modlily Pros: Website and pics.
Modlily Cons: Products were not delivered as advertised, Poor customer service.