Horrible! | Modlily review from Chicago, Illinois

1.0
Details
I returned $124.32 in merchandise that was too small. Never received s refund after 4 months!
View full review
Review
#1469685 Review #1469685 is a subjective opinion of poster.
Service
Modlily Customer Care
Reason of review
Return, Exchange or Cancellation Policy

No return contact from customer service after 4 requests | Modlily review from Chicago, Illinois

I have requested help with a return 4 different times and no one has gotten back to me. It is very hard to navigate a return on their website.
View full review
Review
#1427255 Review #1427255 is a subjective opinion of poster.
Service
Modlily Customer Care
Reason of review
Poor customer service

Modlily Clothing Review

You said i pay $1.99 I receive my order in 6 days it took 9days I like my order but it is to small trying to reach customer service for 3 days and no one has answered the phone or return my call
View full review
Review
#879288 Review #879288 is a subjective opinion of poster.
Product
Modlily Clothing
Reason of review
Return, Exchange or Cancellation Policy

Modlily Customer Care Review

1.0
Details
No customer service whatsoever horrible experience!!!
View full review
Review
#878346 Review #878346 is a subjective opinion of poster.
Service
Modlily Customer Care
Reason of review
Poor customer service

Modlily - Swimsuit Review from Chicago, Illinois

1.2
Details
This company is a sham. Don't waste your time or money. Sizes run extremely small and material is garbage. Swimwear I ordered for myself (based on THEIR sizing chart) fit my 11 year old daughter. Try to return items and it's a nightmare.
View full review
1 comment
Anonymous
#1182001

Your comments are so true. I ordered a swimsuit 1 size bigger then I though I would need and the swimsuits are not even close to fitting and the quality is so poor. The material is so thin you can see through it and it's has been a nightmare to return them.

Review
#877657 Review #877657 is a subjective opinion of poster.
Product
Modlily Swimsuit
Reason of review
Bad quality

Shipping problems | Modlily review from Chicago, Illinois

I ordered a swimsuit on June 13, 2016 and it said it would take 2-5 shipping days it is now June 21, 2016. I have tried my tracking number and it not found. I put in order number says shipped, all I want to know is the shipping date would be. Most places have a shipping date given to you. The number they have isn't the right phone number to talk to someone. I have send off a ticket asking about what date my order will be here. I ordered it thinking it would be here before I left on vacation. I have yet to hear anything. They have online chat with a live person, nothing about that it does like a ticket. There is not a person on the other end like other live chats. I only went on this site cause I was told it was good and on time with order. And I love the swim suites. Now I'm wondering if I am wrong about ordering from them. All I want is to talk to a person to find out about my order or that my tracking number will give me the information on my order.
View full review
4 comments
Anonymous
#1176440

I'm having the same problem, ordered a bathing suit and I got an email on Monday saying it was shipped. I entered the tracking number and it says not found but says something about being in China.

Will keep trying but probably won't ever order from them again. I'm seeing that a lot of people are having the same problems.

Anonymous
#1177124
@Anonymous

Ordered swimsuit 6 weeks ago still not received, checked tracking last known whereabouts was China few weeks ago and now no sign of it.

Would never order from them again

Anonymous
#1176045

I am still waiting for a swimsuit I ordered 2 1/2 weeks ago too! I just checked the tracking ticket and it is somewhere in China!

UGH! I wanted it for mv vacation also.

I have never ordered from this site before and this will be the last! I am just hoping that the suit fits and is okay quality!

Anonymous
#1176031

I have the same exact story, im contacting the Better Business Bureau and telling Facebook to take their ad down. Theresa Maddox

View more comments (3)
Review
#869413 Review #869413 is a subjective opinion of poster.
Service
Modlily Shipping Service
Reason of review
Order processing issue
1.7
Details
I need someone to call me or place my money back into my account. I don't understand why I can't get of hold of anyone to track my order. I cannot even get into the website to check. I need someone to call me asap or either email me please. I'm very, very upset about...
View full review
2 comments
Anonymous
#1397344

I do not have a tracking number to a item I ordered from modlily,co, a long sleeve print curved blouse I have not received my packaged was paid in full date NOVEMBER 20 I have a transaction #3fg711299e0577715 I never used or registered with a middle man I ordered directly threw your co modlily,com

View more comments
Review
#851392 Review #851392 is a subjective opinion of poster.
Cons
  • Fraud
Reason of review
Order processing issue
Loss
$44
Preferred solution
Full refund
1.0
Details
Purchased item on April 4th. Nearly a month later I hadn't received a package or tracking number. Company finally sent item out on April 30th, one day after I filed a dispute with Paypal. Had I not opened the dispute and Paypal placed a hold on the funds, they probably...
View full review
1 comment
Bertie
#1157087

First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.

Can you please tell us your order number?

Review
#840890 Review #840890 is a subjective opinion of poster.
Service
Modlily Shipping Service
Reason of review
Problems with payment

Modlily - Delivery Service Review from Chicago, Illinois

1.0
Details
Never received my package. Didnt received anything and I'm pissed.
View full review
2 comments
Bertie
#1160681

Thank you for your valuable feedback.

I wish to start off by telling you that we are extremely sorry about the situation.

I have followed up your case and our team will solve it for you. Can you please submit a ticket?

Our customer service will resolve the problem in 1-2 working days. Please mention that you are from pissedconsumer website.

Anonymous
#1144807

Do not buy anything from this company. Very deceiving.

The product are very cheesy and the sizes are not accurate. I brought a asymmetric blue top in a XXXL and got size XL. I order the 3X for the fullness but instead I got fooled.

This company is a *** and you should beware. You should purchase from other company that has working people to talk.

View more comments (1)
Review
#828739 Review #828739 is a subjective opinion of poster.
Reason of review
Order processing issue

Contact Modlily Customer Service

Website:
Mailing Address:
ROOM 01, 21/ F, PROSPER COMMERCIAL BUILDING, 9 YIN CHONG STREET
Kowloon, Hong Kong
Hong Kong
All Modlily Contacts

Modlily Products and Services Reviews

Compare Modlily to

Modlily
Modlily
984 reviews
1.4
VS
Zulily
Zulily
984 reviews
2.0
Compare Modlily vs Zulily

Latest Question

Modlily Questions

Merchandise Never Received | Modlily review from Chicago, Illinois

I placed an order through Modally (like a dummy!) on March 28, 2016. I received a confirmation e-mail of my purchase that right away looked strange (unpolished, unprofessional). Immediately I had a red flag. The e-mail said that once my payment was "verified" (it came out of my account right away), a confirmation e-mail would be sent confirming my shipment within 2 business days. I never received that confirmation e-mail and have never received my order. I called my bank today to place a dispute. I am confident my money will be reimbursed within a few days. THIS COMPANY IS A SCAM. DO NOT PURCHASE THROUGH THEM!
View full review
1 comment
Bertie
#1160692

Thank you for your valuable feedback.

I wish to start off by telling you that we are extremely sorry about the situation.

I have followed up your case and our team will solve it for you. Can you please submit a ticket?

Our customer service will resolve the problem in 1-2 working days. Please mention that you are from pissedconsumer website.

Review
#827652 Review #827652 is a subjective opinion of poster.
Cons
  • Customer service unresponsive
  • Poor communication
  • Complete lack of customer service
Reason of review
Merchandise never received
Loss
$19
Preferred solution
Full refund