I had the most awful experience with Modlily

Boston, Massachusetts
5046 views 5 comments
100% full

DO NOT EVER BUY ANYTHING FROM Modlily. They listed a sweatshirt on their website for $90 original price as being on sale for $15. I thought it looked really warm in pictures with really thick fur on the hood and the impression that the jacket has some sort of insulation on the inside to be worn outside during chilly weather: http://www.modlily.com/korean-corduroy-neck-long-sleeve-zipper-cotton-hoodies-grey-g78892.html. I assumed that with its original price being $90, the jacket will be great quality. And the sale price was great too so I bought it. When it arrived I saw that it was a really cheap looking sweatshirt not for cold temperatures and the fur on the hood looked sparse and shabby. I wanted to return it and they have the most awful unhelpful customer service. They basically refused to accept my return of the item. This is my correspondence with them:

Reply

Customer Support At :09/16/2015 18:54:31 PM

Please consider the low price of the items. And sometimes customers have quite high expectation. We have been trying best to offer the best quality at this price. Hope you understand that.

Adminstrator At :09/17/2015 09:25:14 AM

Ok, could you tell me the details?

we are so sorry about this,could you take a photo for us to look?

and we will help you to solve the problem.

masha.tryam@yahoo.co At :09/17/2015 19:31:32 PM

The fur on the hood looks really sparse and shabby. Also, the jacket has no fur on the inside, no extra insulation for warmth whatsoever and is really thin and not good for colder weather. I will take a picture when I get home from work.

masha.tryam@yahoo.co At :09/18/2015 05:21:04 AM

Here are the images.

Adminstrator At :09/18/2015 14:23:52 PM

thanks for sending photos. we have sent correct items, and there maybe slight difference, pls understand.

masha.tryam@yahoo.co At :09/18/2015 21:07:36 PM

I'm not disputing the fact that you have sent the correct item. I'm telling you that I'm EXTREMELY UNHAPPY with the quality of the item. I asked for it to be returned and your unhelpful customer service (to put it mildly) has just added another reason to my dissatisfaction with the way you do your business. It's false advertising to list the original price of the jacket at $90 dollars (that's the price that was listed when I bought it. It seems to be changing a lot every day). You are making people think that they are getting quality things at a reduced price only to discover that the thing they bought isn't even worth the little money they paid for it. I would have gladly paid more for a nice looking warm jacket, if I could be assured that I would get exactly what I paid for. What I got from you is a piece of trash that I wouldn't want for free if it was offered to me. I'm asking you one more time to take it back and to return my money. Otherwise, I'm never shopping with you ever again and will warn all my friends and family about you, as well as leave bad reviews everywhere I can.

Adminstrator At :09/19/2015 10:09:06 AM

i apologize for u and how about we send you 20% compensation?

Review about: Hoodie.

I liked: Free shipping was nice.

I didn't like: Quality, Return system and misrepresentation of dress advertised.

Review #702341 is a subjective opinion of a user.

1.7
Product or Service Quality
Price Affordability
Website
PRODUCT OR SERVICE
Not specified
Reason of Review / Monetary Loss Poor customer service, Bad quality, Pricing issue / $15
Preferred solution Full refund

Had an Experience with Modlily?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
#1136333
did the administrator say u then you? not professionals at all and 20% compensation? NO! thats just a no!
Anonymous
#1059153
Did the administrator just say pls OK wow I'm done
Nelly
Nassau, New Providence, Bahamas #1052387
After reading all the negative comments in the quality of the clothing, am wondering if I should cancel my order and retrieve my money back. I need to know where is my order and How long will my order take to come. Am from the Bahamas.
Anonymous
#1045882
These folks are UNBELIEVEABLE! I am having a similar issue! Did this ever get resolved?
Anonymous
#1037599
How were you able to contact them?? HELP PLEASE

You May Also Like

"BEWARE!! DO NOT BUY THEIR GARBAGE!! This is is horrible fake, lying, sham of a company!! They steal copyrighted photos of other designer's clothing that is not theirs..." Read more
"Last week I ordered a cute sweater. Easy right? Nope. It arrived yesterday (from china) and it is not at all what was pictured on the web site. I am..." Read more
"I should have know better, but I didn't realize it was coming from china, my husband and I are renewing our vows on valentines day which is our anniversary. I..." Read more
"I ordered a dress that I thought was beautiful on the modlily.com. I received a dress from modlily.com and it was hideous. It was made of poor quality and looked..." Read more
" I just ordered, and screencaptured the transactions - came up more than I ordered, and the totals on the final order receipt did not add up to correct amount!..." Read more
"Purchased a Mill and Lathe along with a lot of accessories and was quoted a total dollar amount for all items. Delivery was quoted to be from stock except for..." Read more
"Do NOT DO NOT DO NOT use this scamming company Ben Franklin Plumbing 410 22nd Street E. Bradenton, FL 34208 1-866-4-BE -NOW Eric Van Tassel 615-979-5087 sold me a Pentair..." Read more
"Miniinthebox take immediate payment, and give deliberately misleading information on delivery times (split into processing and shipping) on their web site. They have had my money for over a month..." Read more

Modlily Recently Discussed

 

Companies similar to Modlily