order money service customer refund items customer service number return dress

Dress order | Modlily review from Atlanta, Georgia

1.0
Details
I ordered a dress over 2 weeks ago and have not gotten any confirmation. Called the phone number listed and get canned recording with no return calls. Tried emailing them with no return emails. I cannot get anyone to answer any of my questions concerning my order but the amount has already cleared my bank! The website will not connect you any customer service help. Is this company a scam? I am about to call my bank and cancel this order. I will not ever order from this site again. I should have read the reviews first too.
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Review
#951922 Review #951922 is a subjective opinion of poster.
Service
Modlily Customer Care
Cons
  • Customer service unresponsive
  • Product not shipped
  • Have no way of contacting anyone for refund
Reason of review
Order processing issue
Loss
$30
Preferred solution
Full refund

Scam alert | Modlily review from Atlanta, Georgia

I ordered a dress through Modlily in early August. It is now the middle of September and still I have not received my order. I emailed service@modlily.com. They did respond and stated that my package was delivered to a parcel locker?? but they can't/ won't provide me with a tracking number. Their website appears to be legit when you are on it - even has the https:// in the address where you enter payment information. I wish that I would have read reviews before purchasing from them. I am very glad I paid through PayPal so I can dispute the purchase. Buyers beware!
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Review
#918468 Review #918468 is a subjective opinion of poster.
Service
Modlily Shipping Service
Reason of review
Problem with delivery

Dress Review

Terrible customer service. I cancelled an order as I was told it would be ready for expressed shipping but weeks later I still haven't received my item and this was back in Feb. It's almost June now. I have since then reported them to my bank. They offered a full refund that never made it in my bank. This business is a scam. Don't order anything from here.
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Review
#854626 Review #854626 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
DO NOT ORDER FROM THEM!!! I ordered 4 items and paid extra for expedited shipping to receive in 2-3 days. My items arrived 4 weeks later and with one item missing and the other was not what was pictured. Two items did look like the pictures. The company didn't want...
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1 comment
Bertie
#1157021

hi

We have been devoting to offer good products with low price, but it maybe up to your expectation. You could return anything you want, under the condition it's in original package.

Postal service is a good way to return, and I suppose it’s not much expensive.

After we get the return package, 100% refund will be issued.

Please contact us by a website ticket. Our customer service will always reply in 1 working day.

Hope for your understanding and best wishes.

Review
#844222 Review #844222 is a subjective opinion of poster.
Reason of review
Problem with delivery

Modlily Shipping Service Review

My order was never delievered
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Review
#831721 Review #831721 is a subjective opinion of poster.
Service
Modlily Shipping Service
Reason of review
Order processing issue
1.0
Details
Dress Review - Modlily review
Dress Review - Modlily review
Dress Review - Modlily review
This has been by far my worst online shopping experience. It took over 3 weeks to receive my order. Customer service is done via emails. There is a phone number listed, it just ring and ring, was not able to speak to anyone. The clothing is made of cheap material,...
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4 comments
Bertie
#1160682

Thanks for your feedback.

We have been devoting to offer good products with low price, but it maybe up to your expectation.

So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive.

After we get the return package, 100% refund will be issued.

Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply. Please mention that you are from pissedconsumer.

Best Regards,

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Featured
Review
#828696 Review #828696 is a subjective opinion of poster.
Product
Modlily Dress
Reason of review
Not as described/ advertised

Short Review on April 11, 2016

Purchased an item and haven't heard a word nor received the item. You can't email them in their page, it says it's down.
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Review
#828052 Review #828052 is a subjective opinion of poster.
Reason of review
Order processing issue

Swimsuit Review

I am not a happy customer! Placed order over 3 weeks ago. Credit card has been charged order has not been shipped. Submitted a "ticket" inquiring about my order last week...still waiting on a reply! Wondering is this company is even legit!
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Review
#828050 Review #828050 is a subjective opinion of poster.
Reason of review
Order processing issue
1.0
Details
I purchased one swimsuit from this site on 3/22/16. The monies were taken out of my account and to this day, 4/5/16, my order still has not shipped. I've attempted calling the number on the site, which does not work, and submitting multiple "tickets" to complain about...
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3 comments
Bertie
#1160720

First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.

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Review
#824074 Review #824074 is a subjective opinion of poster.
Cons
  • Poor communication
  • Lack of customer service
  • Fraud
Reason of review
Problem with delivery
Loss
$23
Preferred solution
I would like a refund, and the product I have been waiting on delivered.

Contact Modlily Customer Service

Website:
Mailing Address:
ROOM 01, 21/ F, PROSPER COMMERCIAL BUILDING, 9 YIN CHONG STREET
Kowloon, Hong Kong
Hong Kong
All Modlily Contacts

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Latest Question

Modlily Questions

Modlily Online Order Review

It's been 7-10 days and nothing has shipped. Now that I'm reading all of these reviews I'm likely going to cancel my order.
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Review
#821101 Review #821101 is a subjective opinion of poster.
Reason of review
Problem with delivery