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I ordered from Modlily and am so disappointed. The item was way miss sized.

Tried to return it. Followed their directions and got nowhere. Tried to contact them...no luck. This is ridiculous that this company is allowed to advertise and remain in business.

They ask you to "submit a ticket" and I did. They responded the next day with an offer to return 50% of my purchase price and I would keep the item. I decided to do that and just donate the top. Trying to return my response to their reply was ridiculous...it would go nowhere.

I think their return process was set up like this on purpose so people would just quit trying. So angry!!

Product or Service Mentioned: Modlily Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $3000.

Preferred solution: Let the company propose a solution.

Modlily Cons: Return policy or customer service, Extremely poor fit and woudl not let me return.

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Ethelyn
#1493976

PLEASE go online to econsumer.gov and file a complaint!They will file a complaint with the company and check into it for you.They are trying to do something about all of these Chinese companies doing this to us!

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