DO NOT ORDER | Modlily review from Exeter, England

I read the reviews and stupidly thought , this wouldn’t happen to me, but of course it did, how the *** is this company still running, is it just me or is everything from China absolute ***
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Review
#1365020 Review #1365020 is a subjective opinion of poster.
1.6
Details
I am having a serious issue trying to return items. It is impossible to get any help and all the things I try on their web site send me back to the same screen! I have even tried "forgot your password" and when you submit this they say they will email you with the info...
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2 comments
Anonymous
#1309305

i am having the same nightmare of trying to return 3 items. I used their sizing chart and what was sent is so off from the size. I can't even get a response from them.

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Review
#1026503 Review #1026503 is a subjective opinion of poster.
Product
Modlily Jacket
Pros
  • Some of their original designs
Cons
  • Difficulty in contact ref a refund
  • Sizing charts which are completely incorrect
Reason of review
I am trying to return 2 items to get a refund in pound sterling of £70.70. The sizing on your web site is inaccurate.
Loss
$71
Preferred solution
Full refund
Tags
  • Long Delivery Times

Bad quality and false item material description | Modlily review from Street, England

1.0
Details
Items on this website can't be trusted. Bad quality and if it says Cotton, you can't pretty much assume it will be cheap polyester with a horrible chemical smell. Company knowingly allows returns, but then makes it difficult and also knows that shipping to China is pricey and customers will most likely refrain from returning and then are stuck with the bad quality items... To return any items you only have 2 weeks and shipping even at the cheapest rate back to China will exceed that time frame, so all in all everything yo make it difficult for anyone to return anything
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Review
#892902 Review #892902 is a subjective opinion of poster.
Product
Modlily Clothing
Cons
  • Quality of products
  • Pictures do not match actual product
Reason of review
Bad quality
Loss
$60
Preferred solution
Price reduction

No product | Modlily review from Manchester, England

1.0
Details
DO NOT UNDER ANY CIRCUMSTANCES BUT ANYTHING FROM THIS SITE I PAID IN FULL AND RECEIVED NOTHING FOR MY MONEY 3 MONTHS ON.....I ASKED FOR A REFUND AND WAS TOLD I COULD HAVE A 60% REFUND AS THE 40% WAS A HANDLING CHARGE...REALLY!!!!!!!! HANDLING WHAT????????I RECEIVED NOTHING SO THEY HANDLED NOTHING ITS A COMPLETE RIPOFF THIS IS HOW THEY MAKE THERE MONEY.. I WAS DISGUSTED WITH THERE ATTITUDE AND EVERYONE NEEDS TO KNOW HOW *** THEY ARE.. I WILL NEVER RECOMMEND THIS COMPANY...I SHOULD OF READ THE REVIEWS BEFORE I ORDERED IT SEEMS THERE ARE MANY DISGRUNTLED CUSTOMERS WHO RECEIVED NOTHING OR RECEIVED INADEQUATE PRODUCTS.. SO PLEASE BE AWARE OF THE SCAM
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Review
#885581 Review #885581 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Full refund

Purchase from Modlily

1.0
Details

Update by user Jul 15, 2016

I just gave up!!!!!!!! I got tired of arguing with them.

So I excepted a 30% refund....

and kept the swim suit due to shipping cost was more than price of suit. UGH!!!!!!!!

Original review posted by user Jul 15, 2016

Do NOT Purchase any thing from this company. I purchased a swim suit that took 5 weeks to deliver. Ok it was not finished. Plus I am a big on top so I ordered a 2x LOLOL not even close. The lower hem ON THE TANKTINI was not stitched and relief cuts showing. I contacted them numerous times, sent them pictures, on there request . Said can still be worn, nothing wrong, 20% refund, 30% refund due to our (Modily shipping costs)..... You can ship back for full refund. Shipping to Japan is more than the purchase price. Ended up with a 30% refund...... DO NOT PURCHASE ANY THING FROM THIS COMPANY
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Review
#882929 Review #882929 is a subjective opinion of poster.
Product
Modlily Swimsuit
Cons
  • Terrrible return and exchange policy
Reason of review
Damaged or defective
Loss
$27
1.1
Details
I recently bought a jumpsuit from Modlily and it arrived just a week later and to my disappointment not only the wrong size was sent. I ordered an XS and received an XL! The jumpsuit looked nothing like the pictures. In the ad there was a beautifully fitted, formal,...
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1 comment
Anonymous
#1177802

i recently purchased an items and was Very dissapointed with sizes. The size chart that modelily have is misleading and its way out of my size and sane way as my sister .. she ordered heaos niw she have to pay someone to repair ut which is not the way should go and they overcharged her with one item..

Review
#869943 Review #869943 is a subjective opinion of poster.
Product
Modlily Jumpsuit
Reason of review
Not as described/ advertised

Modlily Swimsuit Review from South Kensington, England

2.5
Details
I have ordered a swimming costume 3weeks ago size 10 /12 which is in their a charter large and was incredibly small was actually size 6 uk I said to my self never mind, the next time I ordered a jumpsuit and to avoid any mistakes as did firt time I ordered it size 14/16 uk unfortunately they send it to me AGAIN size 6 uk I am waiting for respond to send to item back !!! Are they going to respond who knows ???? I will let know
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Review
#866054 Review #866054 is a subjective opinion of poster.
Product
Modlily Swimsuit
Reason of review
Not as described/ advertised

Modlily Shipping Service Review

I have been waiting for a top which I have paid for, and three weeks later I still haven't reveived it!
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Review
#861369 Review #861369 is a subjective opinion of poster.
Service
Modlily Shipping Service
Reason of review
Problem with delivery
1.9
Details
I ordered some clothing in March with extra paid for 3-5 working days delivery, 4weeks and numerous emails later they had not arrived. It said shipping paid BUT nothing about customs. Fortunately I paid through PayPal (who I would definitely recommend) so they took my...
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Review
#857048 Review #857048 is a subjective opinion of poster.
Reason of review
Pricing issue

Contact Modlily Customer Service

Website:
Mailing Address:
ROOM 01, 21/ F, PROSPER COMMERCIAL BUILDING, 9 YIN CHONG STREET
Kowloon, Hong Kong
Hong Kong
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Modlily Clothing Review from Sheffield, Sheffield

Ordered 3 items. All sized far too small. And one had a big stain on. Not to mention the fact they are made out of the cheapest material I have ever felt. After 4 weeks of daily messages back and forth between myself and their poor customer service staff they have ever so kindly (!) offered to refund me 40% of what I originally paid. They point blank told me I wouldn't get 100% as I would need to return all the items which will cost me a lot plus they didn't want the items back as they were of no use to them!!! Avoid. Avoid. Avoid.
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1 comment
Bertie
#1166279

Thanks for your feedback.

We have been devoting to offer good products with low price, but it maybe up to your expectation.

So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive.

After we get the return package, 100% refund will be issued.

Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply. Please mention that you are from pissedconsumer.

Best Regards,

Review
#855260 Review #855260 is a subjective opinion of poster.
Product
Modlily Clothing
Reason of review
Not as described/ advertised