Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

Despite their VERY slow shipping process, I ordered a jacket for my daughter and a shirt. I checked measurements and sizes on the Size Chart provided.

I was confident that I had ordered the correct size. When we got our order (a month and a half later) BOTH item were WAY too small and the shirt didn't even look like it was shown on the picture. When I emailed costumer service, they told me (in very broken English) that all sizes are in Asian sizes and that they run 2 sizes smaller. This was NOT advertised on their sizing chart!

When I asked for an exchange or a full refund. They told me that they would accept a return if I pay for the refund back to China IN FULL and I would only receive 20% of my money back. WHAT?!?!?!

Very very very very poor costumer service and poor business. I will NEVER NEVER NVER ship Modliy again and you shouldn't either.

Product or Service Mentioned: Modlily Shirt.

Reason of review: Poor customer service.

Monetary Loss: $90.

Preferred solution: Full refund.

I liked: Stylish clothes.

I didn't like: Clothes are mis-sized, Pictures do not match actual product.

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