Update by user Jul 11, 2017
Dear Christine Gambacorta, Thank you for shopping on modlily.com. You have successfully placed an order. The order & payment information is as follows: Order No.: M1612082243447776 productsnameAttributeQty.sub total Button Closure Long Sleeve Grey Swing CoatColor:Grey Size:XL 135.22USD Black Hooded Collar Long Sleeve Belted Parka CoatSize:XL Color:Black 154.86USD
Original review posted by user Jul 11, 2017
I purchased 2 coats from them this past winter & returned them due to poor fit (too small) and poor quality. I contacted them through their website and asked for a credit to my account noting the garments were returned.
I received this email but NO CREDIT and obviously NO goods. "Thanks for your question,your question has been received. This is your Incident ID:T7841333183, Our customer support staff will reply you as soon as possible." I had neveer heard from them again.
That was over 4 months ago and still have not received word or credit. Do not buy anything from these giys, they are not reputable nor will they accept returns on bad or non-fitting items.
Product or Service Mentioned: Modlily Coat.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $100.
Preferred solution: Full refund.
I didn't like: Over priced cheap material, Not refund is given even when it is their fault.