Modlily - Damaged goods delivered and won't get money back. Awful company

Broughton, England
265 views 1 comment
100% full Not resolved

Out of 3 dresses ordered 2 of them have been delivered with holes in them.I accepted a discount for one but the second one the damage was so back it might as well go straight in the bin.

Have attempted to deal with customer service and all they want is me to pay out to return and they won't give me my money back. They don't uncut and the point I am putting across and will only send me a replacement if I place another order for clothing.

Absolutely shocking company and have never dealt with anything like it before.Feel totally helpless as I'm getting nowhere and no one to take my complaint further.

Review about: Dress.

I didn't like: Product quality, Customer service, Nothing like the photos.

Review #703370 is a subjective opinion of a user.

1.2
Customer service
Price Affordability
Product or Service Quality
Value for money
Location
PRODUCT OR SERVICE
Not specified
Reason of Review / Monetary Loss Poor customer service / $20
Preferred solution Full refund

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Anonymous
#1051646
After weeks of emails back and forth I finally had a full refund WITHOUT having to pay postage and return the damaged dress. Lesson learnt - never deal with Modily!

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