Broughton, England
1 comment
100% full Not resolved

Out of 3 dresses ordered 2 of them have been delivered with holes in them.I accepted a discount for one but the second one the damage was so back it might as well go straight in the bin.

Have attempted to deal with customer service and all they want is me to pay out to return and they won't give me my money back. They don't uncut and the point I am putting across and will only send me a replacement if I place another order for clothing.

Absolutely shocking company and have never dealt with anything like it before.Feel totally helpless as I'm getting nowhere and no one to take my complaint further.

Review about: Dress.

I didn't like: Product quality, Customer service.

Review #703370 is a subjective opinion of a user.

1.2
Product or Service Quality
Price Affordability
Value for money
Location
Customer service
PRODUCT OR SERVICE Modlily Clothing
Reason of Review / Monetary Loss Poor customer service / $20
Preferred solution Full refund

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Anonymous
#1051646

After weeks of emails back and forth I finally had a full refund WITHOUT having to pay postage and return the damaged dress. Lesson learnt - never deal with Modily!

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