Modlily - Damaged goods delivered and won't get money back. Awful company

915 of 1014 Modlily reviews

Out of 3 dresses ordered 2 of them have been delivered with holes in them.I accepted a discount for one but the second one the damage was so back it might as well go straight in the bin.

Have attempted to deal with customer service and all they want is me to pay out to return and they won't give me my money back. They don't uncut and the point I am putting across and will only send me a replacement if I place another order for clothing.

Absolutely shocking company and have never dealt with anything like it before.Feel totally helpless as I'm getting nowhere and no one to take my complaint further.

This review is a subjective opinion of a user.
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More Review Details

Product or Service Quality
Customer service
Value for money
Location
Price Affordability

  • What I liked
      No items
  • What I disliked
    • Product quality
    • Customer service
    • Nothing like the photos

Reason of review:
Poor customer service
Preferred solution:
Full refund
Monetary loss:
$20
Product or service
Dress
Review category
Footwear and Clothing
review #703370 by

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915 of 1014 Modlily reviews
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Anonymous

Oct 21, 2015 #1051646

After weeks of emails back and forth I finally had a full refund WITHOUT having to pay postage and return the damaged dress. Lesson learnt - never deal with Modily!

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