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No contact | Modlily review

2.3
Details
I have been trying to get info on how to do an exchange for same shirt different size. I cannot get anyone to respond to me. I have emailed. This should not be this difficult. They don’t have a phone??!!!
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Review
#1561321 Review #1561321 is a subjective opinion of poster.
Product
Modlily Shirt
Reason of review
Return, Exchange or Cancellation Policy

Not going to buy again | Modlily review

2.2
Details
Can't return anything, password isn't good, then it sends you a blocked email to reset your password, can't even contact the company, all sites are blocked. No invoice in the package, I had to just donate the clothing I bought that was to big because I can't return it. NEVER going on this site again.
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Review
#1545309 Review #1545309 is a subjective opinion of poster.
Product
Modlily Dress
Cons
  • Did not contact me with important return information
Reason of review
Return, Exchange or Cancellation Policy
Loss
$40
Preferred solution
Full refund

Very disappointed in your service.... | Modlily review

1.7
Details
You have received my return and all i want is to have my money put back into my bank, i have tried submitting tickets, but not getting any information when I'm to get back my money. I love your suits, but you service is pitiful. Thank you. Shocked Shocked Shocked
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Review
#1494950 Review #1494950 is a subjective opinion of poster.
Service
Modlily Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Charged shipping it was over 20$ | Modlily review

2.0
Details
i don’t or can not find the phone #
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Review
#1494185 Review #1494185 is a subjective opinion of poster.
Service
Modlily Shipping Service
Cons
  • Refund process
  • Return policy or customer service
  • I feel scammed
Reason of review
Pricing issue
Tags
  • No Way Of Contacting

Don’t order! | Modlily review

1.6
Details
No email confirmation and non-existent customer service for returns!
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Review
#1465277 Review #1465277 is a subjective opinion of poster.
Product
Modlily Swimsuit
Reason of review
Return, Exchange or Cancellation Policy

Awful clothes - all returned | Modlily review

1.5
Details
Modlily advertisements pop up on my pages, sometimes twenty on a single news page! They pop up on Facebook, Google news and virtually every web site I visit. I did see some tops I liked and finally ordered three. There was no confirmation sent to my email. The clothes took almost three weeks to arrive in a plastic bag from California without any written invoice or return form. They were ugly. Fabric, colors not matching and a sweater labeled as a T-shirt. To return them, I had to send a tracking number indicating I had sent them to an unit/apartment in New Jersey. I did receive the payment return for the clothes to my Paypal account. I am relieved that I did not use a credit card.
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Review
#1422809 Review #1422809 is a subjective opinion of poster.
Product
Modlily Top
Pros
  • Advertising photos
Cons
  • Anything about th
  • Not being allowed to return the unwearable items
  • Fact that the clothes did not look like the photos
Reason of review
Not as described/ advertised
Loss
$15
Preferred solution
Let the company propose a solution
2.2
Details
I recently placed an order with this company for several tops. Total was $171.00. First response with them was that my credit card charge hadn’t gone through. (It was pending over the weekend). Then after it went through on Monday, they acknowledged receipt, but then...
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Review
#1389028 Review #1389028 is a subjective opinion of poster.
Product
Modlily Top
Reason of review
Order processing issue
1.5
Details
Poor quality items, and I returned, with a tracking number. BUT FIRST, when I contacted the company they offered to refund e $5 and I could keep all items. I said no, and then they said they would refund me $15 and I could keep all items. I said NO again. I asked for a...
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2 comments
Anonymous
#1587743

Note : dealing with someone 10,000 miles away who doesn't speak your language or use your alphabet vs. patronizing the local mall 5 miles away where your friends and neighbors work and shop is a losing proposition by simple dynamics. Nothing could possibly be worth the trouble and waste of time you've described.

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Review
#1388625 Review #1388625 is a subjective opinion of poster.
Product
Modlily Swimsuit
Pros
  • Pictures online
Cons
  • No number to contact customer care
Reason of review
They have my money, and I have nothing.
Loss
$75
Preferred solution
Full refund
2.0
Details
I would so like to order the Modlily Long Sleeve Round Neck Printed Blue Sweater at $29.03--Small--Blue/white (design looks like 4 feathered arrows pointing at one another)--4 on top and 4 on bottom. I cannot find one place any longer on my computer to order this...
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Review
#1371671 Review #1371671 is a subjective opinion of poster.
Cons
  • I want to order a sweatshirt---no place available on computer
  • Unable to contact company via phone
Reason of review
Order processing issue
1.6
Details
Lowsy Customer Service and Return Policies - Modlily review
This company sent what I ordered timely. One suit was perfect but the other needed to be returned. I went to their website expecting an Amazon type return but that was not even close. I had to send an email, then wait for an email saying my return ticket was accepted....
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1 comment
Anonymous
#1737417

Same problem ..no invoice in package ..very difficult to return items I live in Bergen county so I will deliver myself !!

Review
#1323698 Review #1323698 is a subjective opinion of poster.
Product
Modlily Swimsuit
Pros
  • One suit that i bought
Reason of review
Return, Exchange or Cancellation Policy
Tags
  • Exchange And Resolution
  • Modlily Scam
  • Modlily China