Modlily
Reviews and Complaints
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Verified Reviewer |
Walla Walla, Washington
When will I get my order?
Number: M240920****233636, has it been sent? I want to try some other tops, but until I get what I ordered and can feel the quality, I'm hesitant.
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Verified Reviewer |
Leonard, Texas
Wrong swimsuit totally different from what I ordered
You sent me the wrong swimsuit
I ordered the pink one and got the orange one. They do not closely resemble each other
User's recommendation: I do not recommend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
London, Ontario
Return
I was glad all went well with Modlily. They were very helpful and I received my refund.
I have ordered a tankini and it doesn't fit. And I look terrible in it - your product is fine, it's my body that ruins the look.
User's recommendation: I have ordered with great results before and would use Modlily again.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Stop messaging me!
I have contacted you numerous times and have been told Modlily will stop messaging me and emails. STOP STOP
I AM REPORTING THIS COMPANY FOR HARRASMENT!
- Inundated with unwanted ads
User's recommendation: Modlily will not stop sending ads to me.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lafayette, Louisiana
Where’s my MM240604****527336
I ordered 3 bathing suits on June 3. I HAVE NOT received it.
I tried tracking but it says the shipper says they havent gotten the pay. My trip is coming up and I need those suits . Dont tell me to go to Just ask.
Im not paying for my answer. Its your responsibility to find my suits.
Denham Springs, Louisiana
Bought a bathing suit that seemed to have been worn.
Tried to reach customer service, and they told me to fill out return from. However, they do not provide a return form, nor do they give an address to return to, and you don't get to talk to a real person, so you're not able to make returns. Do not order from these people.
User's recommendation: Don't order anything from this sight.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Customer Service & Refund
I have been unable to contact anybody. I have been trying to get a refund instead of store credit. This apparently is discouraged, and the money owed keeps decreasing with any communication.
- Just my current order
- No contact
Preferred solution: Full refund
User's recommendation: Don’t use this website whatsoever
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tucson, Arizona
I returned a dress and want a refund to my credit card NOT a store credit. The dress was very cheaply made. Why would I want a store credit?
Nothing has happened. I want a refund, not a credit to buy some other junk outfit!
I will never recommend this site to anyone. No way.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Expedited Shipping
I placed an order and used expedited shipping. When I placed the order, the app said the items would be here between 1 and 7 August.
However, the tracking now states it will be delivered on 9 August. The reason I wanted expedited shipping is because I am leaving for vacation on 9 August.
I needed the items prior to leaving, which is why I expedited. I do not believe I should have to pay the $20 for expedited shipping when it is not coming during the promised time frame.
- Nice products
- Expedited shipping
Preferred solution: Deliver product or service ordered
User's recommendation: Don't pay extra for expedited shipping; it won't get here on time anyway.
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Verified Reviewer
Never shipped product and refused to refund in full.
I ordered 2 bathing suits on June 9th; both were supposedly in stock at time of ordering. I received one within a week; however, Modlily never shipped the second one.
It was supposed to ship July 1st but did not. No explanation other than an attempted excuse that the suit was hot selling. Im late July, I opened a claim via PayPal requesting a refund in full for the second suit. Modlily only offered a partial refund.
So I am still out of pocket a third the cost of an item that they never shipped. That is theft!
This company is utter crap. They need to be shut down and prosecuted.
- Do not deliver then refuse to refund
Preferred solution: Full refund
User's recommendation: Do NOT purchase from them! They are crooks!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Refund promlems
I paid $51.00 for a bathing suit. They only refunded me $37.98, but it was a store credit.
I told them I wanted the refund to go to my credit card. They finally refunded me, but only refunded me $27.98.
What kind of a refund is that? I will never order from them again and I would like the additional $10.00 refunded to me.
Preferred solution: Full refund
User's recommendation: Don't order from Modlily. They have a terrible refund policy.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Did not receive order placed on 7/27/24
Company fixed the issue and I have been provided with apology. Order was received
I placed an order for 2 blouses on 7/27/24 and received a payment confirmation, but never received the order. The order number is MM240727****216029; the order date is 7/27/24.
I have been waiting for these 2 blouses. I really like your clothes on Facebook, but with this kind of service, I can't take a chance of ever ordering again unless this is taken care of immediately.
Please advise. Thank you.
- Slow delivery
- Pretty clothes
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lancaster, Pennsylvania
I will never use Modlily again
It was easy to order from Modlily and I thought Id try them out since the prices are so good. But several of the pieces didnt fit so I decided to return them.
The return process was awful! Very hard to get anyone to respond and they werent sending me a return label. You cant return anything without it. I was relieved when that was accomplished and assumed I would then receive a refund since I was within the tine allowed.
I never even received a confirmation that the items came back to them. No communication whatsoever. And I cant get in touch with them. Its very weird.
Im too busy to figure it all out, its too complicated.
Im just out the money and very annoyed!! Absolutely will never order from them again!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Alexander City, Alabama
I need help on getting my account resolved from being charged too much.
Overcharged for dress 48.96 dress was 38.96. Charged for 36.98 that I didnt make a purchase.Can you help me get this resolved with my account?
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Verified Reviewer |
Bridgeton, Missouri
I need your phone number for your service department
I'm not going to try your chats because I've been trying to get an order that you all mixed up for two nights now, and they say they can't fix the mistake and send me the dress I ordered because I accidentally threw the package wrap with the numbers on it. They can look it up, find the dress on the computer because they went under my account and found it, but they just have to have the package numbers and a picture of the wrong dress they sent me, which was way too big on me.
So, I want to talk to a live associate on the phone and maybe they can get this straightened out. I'm a loyal customer, but if you can't help me, I will not be ordering from you again after I receive all my packages I've already ordered.
User's recommendation: Beware
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