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I purchased a sweater from this online store. The items took weeks to be delivered.

The item I purchased had a defect and is not wearable. The fabric doesn't align in a few placed. Makes it look very cheap. The garment looks nothing like the pictures on their site.

Their return policy states that the customer has to pay return shipping even if THEIR product is defective, beware. They attempt to give partial refunds for you to keep their defective products. If you don't accept, they try to give you more of a refund.

They are fast at making refund offers. They will not take responsibility for their error.

Product or Service Mentioned: Modlily Sweater.

Reason of review: Damaged or defective.

Monetary Loss: $30.

Preferred solution: Full refund.

Modlily Pros: Initial product photos, Product advertised, Quick response to my request for refund.

Modlily Cons: Product, Product was not as described, No number to contact customer care, Sale junk, Return policy requires you to pay shipping both ways to china.

  • Quality of merchandise
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Ethelyn
#1493971

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