Modlily - Can't access my account to get a refund!
I ordered two swim suits and I was pleasantly surprised when they got to my address quickly. But they don't fit.
I went to log in my account and it doesn't recognize my password. I can't get my password because it wants some kind of access code and I don't have such a thing. I went to ask for a return authorization and it says my order number is not correct. So I can't log in and it says my order number is wrong but I am copying and pasting it off of their email.
My package also didn't come with any paperwork - an email is all I have. No phone number! No other way to access this company. If I don't get a response somehow I will be forced to have the charges reversed on my cc.
I'd hate to that.
Why haven't I learned my lesson??!! Just buy local!
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $60.
Preferred solution: Full refund.
Modlily Cons: Return issues.
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