1 comment

I ordered a suit e 3/22/16. It didn't arrive till exactly 4/22/16 conveniently 30 days after the order which I'm assuming means my warranty period is up.

Why do I assume that, because when I opened the package and first noted the poor quality then the horrible fit, I immediately submitted a ticket to request a refund. Their response? That their sizes are in Asian sizes and that I needed to order two sizes up. I ordered one size up based on reviews and their 'size chart'.

I am beyond pissed. It's not so much the $20+ that I'm out, it's the HORRIBLE service!!

Oh and I left a review on the suit for other customers to see and low and behold it disappeared!!!! UGH!!!

Product or Service Mentioned: Modlily Swimsuit.

Reason of review: Poor customer service, bad quality, shipping took 30 days!!.

Monetary Loss: $23.

Preferred solution: Full refund.

Modlily Cons: Lake if customer service, Huge lack of customer service, Poor customer service, Bad return policy, I feel scammed.

Location: Salt Lake City, Utah

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Thanks for your feedback.

We have been devoting to offer good products with low price, but it maybe up to your expectation.

So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive.

After we get the return package, 100% refund will be issued.

Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply. Please mention that you are from pissedconsumer.

Best Regards,

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