Madison, Wisconsin
Not resolved

Wish I knew I was ordering from China. Would've never done it. Here's is my conversation re: returns just three days after the items arrived. Emails below (I deleted my last name and email, and order number). Scroll to the bottom and read up.

On Mon, Sep 5, 2016 at 10:09 PM, info modlily

wrote: Sorry,the 60% refund is the limited,thanks for your understanding.

2016-09-06 1:02 GMT+08:00 Kim : Then you should not offer free shipping to customers. I paid for the clothes, not for shipping. Your shipping is "free." Again, if I return the clothes, it is ME that takes the loss. So don't expect me to feel bad for you. You must 100% refund the cost of my order. Your return policy says NOTHING about a partial refund.

On Sun, Sep 4, 2016 at 10:05 PM, info modlily wrote:


The fact is that we have paid high shipping fee and handling fee when shipping the order out, this part cannot be refundable. Please understand.

2016-09-05 7:50 GMT+08:00 Kim : No, I need a 100% refund. You made money off my purchase even by offering free shipping. I am the one that will lose money on this transaction, even when you refund my money. I refuse to lose even more.


On Thu, Sep 1, 2016 at 1:05 AM, info modlily wrote:

Sorry,if you insist to return the item,we can apply return address,but you need to pay the high shipping fee and we will apply 60% refund after we receive the return package,ok?Because we paid the high shipping fee when we sent the item to you,this part can't be refunded,thanks for your understanding.

2016-08-31 21:07 GMT+08:00 Kim : No, I would like return instructions so I can get a shipping quote. Then I will decide if it is worth returning. Please send the return information.


From: info modlily

To: Kim

Sent: Wednesday, August 31, 2016 1:50 AM

Subject: Re: Return items

Our size is a little different from your country,you can sell it or send it to someone who can wear,ok?

2016-08-30 23:33 GMT+08:00 Kim :

Yes, the size chart is why I ordered up in the swimsuits, but I should've stuck with the size I usually order. I know I will need to pay return shipping. Please send instructions on how to complete the return. Thank you.


From: info modlily

To: Kim

Sent: Monday, August 29, 2016 9:54 PM

Subject: Re: Return items


I'm really sorry for the trouble to you. Our size may be a little different from your country,have you viewed our size chart before ordering?

2016-08-30 2:37 GMT+08:00 Kim: I would like to return all items from my order MXXXXXXXXXXXXXXXX (customer name: Kim XXXXX). All items did not fit. Please send me return instructions. Thank you.


Product or Service Mentioned: Modlily Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $75.

Preferred solution: Full refund.

Modlily Cons: Return policy, Size chart, Shipping time, Customer service, Hid they were shipping from china.

  • Slow Processing Time
  • Reurn Policy Ripoff
Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Modlily Reviews

  1. 1299 reviews
  2. 327 reviews
  3. 73 reviews
  4. 33 reviews
  5. 33 reviews
Modlily reviews